Call Center Agent & Customer Service Specialist
Resume:
***************@*****.***
Villa ** street 36b Al
Quoz 1, Dubai, UAE
Bachelor of Business Administration
Major in Marketing
UNIVERSITY OF MAKATI
CONCEPCION RAMIREZ
ABOUT ME
As a dedicated and results-driven Call Center Agent with experience in handling customer inquiries, resolving issues, and providing exceptional service, I have developed a strong skill set in communication, problem-solving, and multitasking. Additionally, as an Officer-in-Charge (OIC), I have demonstrated leadership abilities by overseeing team operations, ensuring smooth workflow, and maintaining high performance standards. I am committed to delivering quality results with a strong work ethic, excellent time management skills, and the ability to adapt quickly to changing environments. With a proven track record of managing tasks efficiently and fostering a positive work atmosphere, I am eager to contribute my expertise to a dynamic team.
EDUCATION
LANGUAGE
SKILLS
EXPERIENCE
2021 – Present
LBC EXPRESS INC.
Customer Service Skills
Time Management
Organizational Skills
Adaptability & Flexibility
Critical Thinking
Leadership
English
Filipino
(OIC/Complaint Specialist)
Investigate and resolve delivery-related issues such as delays, lost shipments, or discrepancies, ensuring customer satisfaction and effective problem resolution.
Maintain and organize physical and digital records, including customer interactions, call center performance reports, and operational documentation. Ensure documents are easily accessible and properly archived. (OIC)
Handle the preparation, processing, and filing of internal and external documentation, including contracts, reports, service level agreements, and incident reports. (OIC)
Ensure that all paperwork is in compliance with company policies, legal requirements, and industry standards. Prepare regular reports for management based on operational documentation and performance. (OIC)
(Customer Service Representative/Chat Support) 2018– 2020 ASA VENTURES
Assist patients with scheduling, rescheduling, or canceling appointments with medical professionals, ensuring all relevant information is accurately recorded in the system. (RIAZ MEDICAL CENTER, BE YOU CLINIC) Handle inbound and outbound calls for multiple industries, addressing a variety of customer inquiries, including product or service questions, order tracking, billing, and account issues.
Respond to customer inquiries and issues via live chat, offering fast and helpful solutions for a wide range of topics including product information, technical troubleshooting, order status, account management, billing inquiries, and more.
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