Senior Scrum Master and Program Manager with 8+ years of leadership

Benson W. Manjor [He/Him] *rd

Scrum Master/PSM* /Lifelong learner

Hesperia, California 923**-***-*** 7027 *******@***.***

LinkedIn; https;//www.linkedin./in/.com/in/benson-manjor-27570a40

Professional Summary

Innovative and solutions-driven Scrum Master with more than 8 yearsof experience leading teams to achieve successful outcomes. Highly specialized in motivating cross-functional teams, including software development, quality assurance and software engineering, to create a collaborative work environment. Advanced Certified ScrumMaster with exceptional project management, delegation and leadership skills.

Dedicated to identifying customers’ needs and delivering effective solutions to all problems.

Work Experience

Safety Specialist/ Scrum master, March2020- currect Amazon, Rialto, Ca.

knowledge of federal, state, local and provincial health,

safety and environmental regulations. Train and demonstrate

proper base of safety equipment. Work closely with the safety

manager on all safety related topics. Responsible for the development,

planning and implementation of environmental, health and safety.

Inspect, test, and evaluate workplace environments, equipment,

and practices to ensure that follow safety standards and government regulations.

Prepare. written reports on their findings. Particate in daily brief and meetings

Design and implement workplace processes and procedures that help protect workers from hazardous work conditions.

Scrum master/ Program Manager, Nov.2009-2020 -Upperroom International,Inglewood, CA

Oversaw program changes from inception to successful implementation, resulting in a 20% customer satisfaction improvement and an increase in annual retention of 10%.

Utilized Agile scrum practices to help team increase their velocity within the first year of adoption by 50%

Led a team of 5 project management professionals and conducted semi-annual performance evaluation. Coached 20 summer interns and launched a mentorship program for new joiners in the camp office.

Managed the professional development and training of staff, including internal program and staff evaluations, to drive productivity and effectiveness .

Provided leadership, consultation and analysis regarding state-wide, cross-entity or cross-functional performance and strategic opportunities. Ensured compliance with company standards, guidelines, and regulatory requirements.

Identified and recommended approaches to issues and identifies the most effective means of solving the issues,

Facilitated committees and task forces of diverse membership. Ensured the delivery of high-quality results on time. Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive.

Program manager/ Scrum Master-April 2002- November 2007 Sabitex Health Care Services, Houston, TX.,

Collaborated with team members to develop timelines, sprints and tasks to complete for upcoming projects

Built policies and educational materials to update team members, managers and stakeholders on scrum methodologies and Agile frameworks

Led the development, engineering and QA teams through all stages of the project development process, from creation to implementation

Oversee the release of new software application solutions, successfully launching 15 new products within the past two years

Use coding languages to assist development teams in developing and launching complex software application products for consumers

Scrum Master /program manager February 02- May 04, St. Jean Healthcare, Houston, TX.

Planned and led daily scrum meetings for 10 to 12 team members to manage sprint progress and provide project updates

Served as a liaison between scrum teams and key stakeholders to facilitate collaborative communication

Modeled Agile methodologies, tools and best practices to support product development and recommend process improvements

Supervisor Medical Records/Health Information Management.

Kaiser Permanente, Woodland Hills, CA. 93-01.

Improved records compliance and reduced time- consuming tasks around records storage and retention.

Learn how to record management, supervise, direct, train, and assign the work of clerical, medical records, and other assigned staff, either directly or through subordinate supervisors and lead staff.

Evaluated employee performance and recommended employee selection, initial disciplinary action and other personnel activities.

Prepared patients’ chart and gathered information and documents from patients.

Ensured that the medical records are organized, accurate and complete.

Facilitated committees and task forces of diverse membership.

Safeguarding patient records and ensuring that everyone complies with the HIPA standards.

Acted as a communication liaison between the office and direct reports by providing advice and speaking for the executive.

Prepared invoices.

Skills

Project management Leadership Backlog management Sprint planning Agile framework Team building Communication Delegation

Education

Master in Business Administration{MBA]

La Verne University, La Verne, CA

Bachelor of Arts Economics/Political Science

Southern Nazarene University Bethany, OK

Certifications

Professional Scrum Master Certified (PSM1), Scrum Alliance - 2022

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