Multifaceted Administrative Support Professional
Resume:
Afton Daniels
Oklahoma City, OK 73111
Cellular-405-***-****
***.*****.*******@*****.***
Objective
Provide support and professional experience while working in fast paced environments that are in demand of strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; also committed to superior customer support. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multitask effectively. Capabilities include but not limited to:
Word Processing & Typing - Customer Service & Relations Accounts Payable & Receivable - Computer Operations Filing & Data Archiving - Basic Accounting - Office Equipment Operations - Telephone Reception - Problem Solving
Employment History Sono Bello:Body Contours of America - CSR/Patient Accounts Rep/Sales - March 2022 - May 2023 Humana Healthcare Insurance - Inbound CSR/Patient Account Rep/Enrollment/Remote - Dec 2019-March 2022
Oklahoma City Golf and Country Club - Banquet/wait staff/special event catering- April 2018 -April 2019 Vintage Hospitality Deli and Café - Food prep/private-special event catering and bar staff - Jan 2015 - May 2017 A Man for All Seasons Photography - Customer Service/Darkroom/photo development - 2011- Present
Southwest Airlines (Ultimate Staffing) - Customer Service/Rapid Rewards - Jan 2011 - March 2011 U.S. Department of Agriculture - Statistics Enumerator - July 2009 - March 2010
Williams-Sonoma Inc - Pottery Barn (t/k), West Elm, WS Home - Customer Service/Sales - Nov 2009 - Jan 2010
Paladin Consulting (Icon Office Solutions) - Prep-Quality Control) - December 2008 - June 2009 Farmer Insurance (Spherion) - Total Loss Expeditor-COE) - July 2008 - Dec 2009
Experience Highlights
Customer Service & Support
Registered new and informed old customer of the changes to web-sites and policies, also information as needed, while providing strict confidentiality. Managed customer relations and provided exemplary service.
Conducted interviews with customers to elicited necessary information for registration and accurate prioritization.
Helped train and educate fellow peers on operational programs provided by the company.
Administrative Support & Reception
Provided telephone support. Scheduled appointments and maintained accurate, up to date client functions and sales.
Investigated and resolved billing problems, assisted with basic account accounting functions. Managed multiple projects at a time.
Education
-Carl Albert High School
Graduated 2002 with Diploma
General Education -Heritage College 90hr of Anatomy & Physiology
ASO in Massage Therapy 2003
*References available upon request.
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