Remote Client Support Coordinator with Mortgage Processing Expertise

Justice V. Eason

248-***-**** ***********@*****.***

OBJECTIVE: Bachelor of Arts Communications with a minor in Criminal Justice professional looking to expand my invigorating career with over six years of professional customer service and sales experience. I am seeking an opportunity to apply my leadership and problem-solving skills along with enhancing my interpersonal administrative skills, while supporting company goals and objectives. CREDENTIAL SUMMARY:

● Collaborated with loan officers and brokers to structure loan terms that align with the borrower’s financial capacity and business objectives while creating a new closing process to quickly assist brokers at UWM.

● Resolves administrative problems by examining information and identifying and communicating solutions while training for Onstar with General Motors.

● Accomplishes department and organization mission by completing related tasks such as educational and community projects as needed with Alpha Kappa Alpha Sorority Incorporated. WORK EXPERIENCE

UWM: Loan Coordinator/Processor December 2025- Present

● Oversees 40-60+ wholesale loan files monthly, collaborating with mortgage brokers to guide loans from submission to closing. Ensured strict adherence to investor and lender guidelines for FHA, VA, and Conventional.

● Leverage my underwriting experience by proactively identifying guideline and documentation issues, which led to fewer conditions, faster approval times, and an improved broker experience.

● Recognized by brokers as a top-tier processor for proactive communication, swift condition reviews, and hands-on problem-solving. This has led to consistent broker praise, increased repeat business, and closings as early as three days.

UWM: Underwriter II October 2024- December 2025

● Evaluated up to three borrower credit histories, bank statements, and investment portfolios per loan using two artificial intelligent systems to determine accurate downpayment amount and loan risk

● Ensured timely loan closings within two weeks of applications submitted by working with internal appraisal and processor assist departments to address outstanding conditions, missing documentation, and needed corrections.

● Approved loans within established authority limits by having a swift time frame to respond to brokers direct messages, emails, and phone calls while escalating complex applications to team leads to ensure borrower accuracy for successful client and loan services. General Motors: EV Concierge March 2024- October 2024

● Process important queries about electric vehicle reservations and manage customer expectations in a polite and friendly manner.

● Act as a liaison between customers and EV certified dealerships regarding purchases, reservations, charging concerns, and service appointments.

● Keep track of clients and create a tailored experience based on their personal needs including follow ups via phone and email.

ACHIEVEMENTS

● Experienced knowledge using Microsoft and Artificial Intelligence applications: Excel, PowerPoint, Word, Outlook, OneNote, BOLT, and CHATuwm

● Creator of Closing Underwriter Request position within Conventional department.

● Graduate of 2 months Emerge Leadership Class August 2025

● Special acknowledgement from a broker within my first two months as a Loan Coordinator

● Special acknowledgement from a broker within my first year as an Underwriter

● Cultural Competency Training

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