IT Solutions & Process Improvement Professional

AMY B. MAWSON

P.O. Box **** * Tallahassee, FL ***16 * 352-***-**** * ***@*******.**

PROFESSIONAL EXPERIENCE

A3 CONSULTING LLC

CONSULTANT 8/25-PRESENT

Break down workstations at one location and mount them to the standing desks in the new office and connect the electrical cables to create viable workstations at the new work location. Connected the docking stations when available. CONSUMER SALES SOLUTIONS, LLC

TELEMARKETER 3/25-4/25

Persuade consumers to convert to American Power & Gas as a service solution for their electric and gas supplier. LADYBUG CATERING

CATERER 6/24-3/25

Making and selling gourmet jams at local farmer’s markets. H.B. FULLER

IT ANALYST III 7/19-6/24

Plan, design, develop, and implement efficient business processes and systems in support of core organizational functions.

Elicit and document business requirements for solutions to maximize the benefits of IT systems investments.

Develop test strategies and facilitate sessions with technical staff and business team members to execute test cases.

Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems across the organization.

Provide business process leadership to solve business and technical problems independently

Serve as the SOD Liaison in addition to performing auditing tasks on behalf of our group for Adage and Assistics software.

Managing the implementation of a QC module to our ERP system in our largest North American plant. AM TECHNICAL CONSULTING, LLC

TECHNICAL CONSULTANT 7/13-3/20

Owner/Operator of consulting firm that offers sub-contracting, project management, computer optimizations, computer repairs, computer literacy classes, simple data recovery, website design, software training, software & hardware purchase consults, technical support of hardware and software packages, documentation and proofreading services, and network implementations. APEX SYSTEMS

ENGINEER VI AT WELLS FARGO BANK 1/19-7/19

Collaborate with multiple departments to complete a project to secure an international trade application.

Document existing systems and catalog documentation in a highly organized fashion.

Facilitate project and focus group meetings.

CEMTEK ENVIRONMENTAL, INC.

SYSTEMS SUPPORT 6/18-8/18

Participated in the upgrade of software that monitors the emissions of pollutants in gas, coal, and oil-fired electric generation plants.

PEOPESHARE PROFESSIONAL

TECHNICAL SUPPORT AT BENTLEY SYSTEMS 5/18-5/18

Participated in the transition of customers from licensed to subscription installed software. APEX SYSTEMS

SYSTEMS SUPPORT ANALYST IV AT WELLS FARGO BANK 10/17-4/18

Participated in the implementation of the infrastructure migration of the automation and distribution data transmission system, including the creation of accounts, testing of systems, acting as a liaison between the users, vendors, and internal service groups, and troubleshooting issues that arise.

Authored and updated technical documentation and provided related training.

Performed limited programming to fine-tune systems supported.

Queried SQL Server databases to analyze performance trends and recommend process improvements. GREAT VALLEY PUBLISHING COMPANY

TECHNICAL/CUSTOMER SUPPORT 7/16-12/16

Managed the day-to-day operations of the LMS by collaborating with CE Division staff and LMS vendor.

Provided project support for LMS updates, educational course setup, and content management.

Generated reports for management on LMS use and ROI. Amy B. Mawson Page 2

MILLER TURETSKY RULE & MCLENNAN

LEGAL ASSISTANT 1/16-4/16

Provided administrative duties such as sending mass invitations through Constant Contact, managing calendars, scheduling travel and meetings, answering phones, greeting customers, typing letters, scanning documents, and redesigning brochures.

Updated both company as well as charity websites that one of the partners was involved in using HTML and WordPress. COMPUCOM

PROJECT MANAGER AT PFIZER 2/14-12/14

Provided end-user training via WebEx and created an end-user training video for on demand training.

Authored documentation with illustrations to communicate the use of technologies to overcome language barriers.

Provided oversight and ownership of the Managed Print Service (MPS) and Follow-Me-Print project roll outs for Thailand, Singapore, Malaysia, and Mumbai at Pfizer client site.

This technology was proven to save the client $100k per site annually.

Initiated discussions with site leadership from plan through completion of the project implementations.

Coordinated services including ensuring that the vendor had received the proper documentation, that everyone involved had a mutual understanding of the scope of the project, that the deliverables were on budget and on time, and ensuring customer satisfaction.

Acted as a liaison between the technical teams and the clients to ensure effective communication. INFOR

SUPPORT ANALYST 6/05-4/13

Provided timely and comprehensive support for Infor’s ERP software geared towards process manufacturing. ERP software modules including OTC, GL, PtP, WM, EDI automation and distribution, Inventory, Plan to Produce, SC, AC, and DP.

Verified, documented, reported, and followed-up on technical issues ranging from network issues, hardware problems, software use, and installation challenges from discovery to conclusion for our implementation team in the field as well as customers.

Wrote SQL queries and scripts to troubleshoot and correct both data and software issues.

Served as the DBA backup for restoring databases and granting permissions in his absence.

Collaborated with the Development team and DBA for releases of software and patches of our products.

Queried against Lotus Notes with Crystal Reports to generate release information for our customers.

Executed Perl and batch scripts to build and deliver code patches for Infor’s ERP software. Alliance Consulting

COMPUTER CONSULTANT AT CENTOCOR 1/05 – 5/05

Authored clear and concise documentation for processes and client instruction.

Provided timely and comprehensive support of the Information Technology Systems in use at Centocor’s R&D IM division.

Participated and at times lead projects to leverage technology and innovation.

Provided Administration and organization of the project teams in Leapfrog.

Implemented an Application Support portal that disseminated information and provided request forms.

Established support processes, policies, and procedures to ensure customer satisfaction as well as optimal operational efficiency.

Applications supported included Vector NTI/Labshare, CyberLAB, Lotus Sametime, MS Excel, MS Project, PowerPoint, Leapfrog, Adobe Acrobat, and multiple graphics programs. ACCOUNTABLE SOFTWARE

TECHNICAL SUPPORT SPECIALIST 7/02 – 7/04

Wrote SQL queries, views, and scripts to troubleshoot and correct problems.

Authored documentation and tutorials in HTML and compiled HTML Help files.

Provided comprehensive technical support for the implementation of our software that integrated with GP eEnterprise and Dynamics ERP systems.

Verified, documented, reported and followed-up on technical issues from discovery to conclusion.

Participated in modifications to software products to drive quality and usability up and technical support burdens down.

Analyzed Crystal Reports for flaws that would cause conflicts with our software. AJILON

COMPUTER CONSULTANT AT GLAXOSMITHKLINE 7/00 - 7/02

Authored both internal and external knowledgebase articles and Participated in pilot testing of software.

Mentored and trained new analysts and resolved Remedy tickets logged to the group. EDUCATION

THE PENNSYLVANIA STATE UNIVERSITY

2010, Master of Science in Information Science

IMMACULATA UNIVERSITY

2002, Bachelor Degree in Information Technology in Business, Cum Laude 2000, Associate Degree in Information Technology, with Distinction

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