Housekeeping Supervisor for Cruise Ship Roles
Resume:
Contact Details
Phone:
Email:
************.**@*****.***
Nationality:
Indian
DOB:
07.04.1995
Gender:
Male
Computer Skills: • MSCIT and h
andling Microsoft world And ID
S software • MS – XP professi
onal • MS – word 2007 • MS –
PowerPoint • MS - Excel
Communication
Time management,Organizatio
nal skills
Attention to details,Customer s
ervice
Cleanliness,Flexibility
Skills
Languages
GOVIND GAWADE
Housekeeping supervisor
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and ex perience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Education
Diploma in hotel management ( IHM )
Alpha technical management and skills institute
• Successful completion of Executive Development Program In Marriott International · Chemical handling following safety standards. • Strong knowl edge of hygiene and safety standards. • Strong leadership Skills. • Focus on por tion and cost control. • Running a section independently P. U. C. 1ST YEAR From karnataka Board ( Mar 2012 – Apr 2013 SHIRI VIDYANIDHI COLLEGE BAILHONGAL
S.S.L.C. 10th Jun 2008 – Mar 2011
Shree Mauli Vidyalay Kankumbi
Experience
MSC ( Mediterranean shiping company) Dec 2023 – Continue Cabin Steward (as well trainee supervisor)
• management and responsibility for the housekeeping department with the aim of ensuring cleanliness in all cabins as well as public areas • Supervision, monitoring and daily inspection of guest cabins as well as crew cabin manage ment • Responsibility for luggage handling at embarkation and disembarkation • Maintaining cabins and public areas, lead shipboard activities, and provide en tertainment details • Strong supervisory and leadership skills • Solid under standing of guest relations and customer service within the hotel Industry • Terrific interpersonal and social skills • Strong understanding of all aspects of hotel management • Provided good services to passengers and Besides assist ing in the operation of the ship • Responsible for all calls forwarded to the Desk and ensures that the right message is conveyed to the right person. • All tele phone calls should be given top priority and answered efficiently maximum three rings and following good telephone etiquette. THE TAMARIND ( ZINC JOURNEY BY THE FERN ) Jan 2022 – Nov 2023 Housekeeping supervisor
• Train housekeepers on cleaning and maintenance tasks • Oversee staff on a daily basics • Check rooms and common areas, including stairways and lounge areas, for cleanliness • Schedule shifts and arrange for replacements in cases of absence • Establish and educate staff on cleanliness, tidiness and hygiene Housekeeping supervisor
English
Hindi
Marathi
playing cricket
cooking
bike Raiding
Hobbies
standards • Motivate team members and resolve any issues that occur on the job • Respond to customer complaints and special requests • Monitor and re plenish cleaning products stock including floor cleaner, bleach and rubber gloves • Participate in large cleaning projects as required Assign housekeeping tasks, Prepare reports • Created staffing schedules, provide orientation and training, • Establish standards and procedures for work. • Attend staff meetings to discuss policies & Perform cleaning duties when there is a staff shortage O Hotel – GOA, CANDOLIM (Raffles square de
velopment Pvt, Ltd.)
Jan 2018 – Nov 2021
Housekeeping Supervisor
• Assistant supervising hotel manager with interviewing new employees. • Supervised staff in hotel as hotel management trainee. • Successfully tracked costs and provided hotel administration • Ensured staff provided exceptional customer Service to guest.
GRANDE DELMON Alcon Hotels (GOA) Pvt, Ltd May 2016 – Nov 2017 Room Attendant
•Cleaning the assigned guest rooms and other areas of the hotel (e.g. elevators and lobbies) • Project handling from housekeeping perspective and to get snags done to hand-over stage. • Tidying up the rooms for the guests, including making beds and providing clean sheets, towels, and toiletries. • Provided guests with extra amenities when requested Kept stock of linen and towels in the designated areas. • Responsible for all calls forwarded to the Desk and en sures that the right message is conveyed to the right person. • All telephone calls should be given top priority and answered efficiently maximum three rings and following good telephone etiquette.
ALORE GRAND HOLIDAY RESORT (ARMARCAR
HOLDING PVT LTD )
May 2015 – Apr 2016
Room Attendant
•Cleaning and maintaining the guest rooms following highest quality standards to ensure comfortable stay and remarkable experience. • Ensuring the cleanli ness of guest room reporting any equipment malfunction. • Some essential tasks include Carpet washing, upholstery, floors, walls, ceilings, draperies, win dows, and room accessories cleanliness. sweeping, scrubbing and Vacuuming.
• Guest requests and guest query redress. • Handling of cleaning chemicals with right procedure and correct dilution. • Store requisitioning and par stock updating. • Training new hires with SOP's to ensure constant quality service. Quality inn Ocean Palms Goa Resort, Calangute
(As a Industrial trainee and job training
May 2014 – Apr 2015
Trainee (Industrial)
•Maintaining common areas neat: sweeping, sorting, washing… · Learning how to check rooms. • Making sure that rooms meet hotel standards: tidiness, mate rial available… · Helping to organize the cleaning service schedule according to the occupancy rate. • Developed objectives and provided status reports. • Evaluated customer feedback and reported about outcome. • Made necessary recommendations to marketing and sales division. Work with management to plan and direct the work of the organization
Achievement
Start of the Year (Employee of the year)
Best Employe of the Month
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