Multilingual HR and Operations Professional

Paloma Rivera

+1-224-***-**** ********@*****.*** Deerfield, IL 60015

SUMMARY

I am a responsible and dependable employee that learns quickly and comprehensively. I am fluent in English, Spanish, and American Sign Language. I have 13 years experience as a restaurant manager and over a year as a Human Resource Manager in charge of day to day operations for a security company. My duties were hiring and disciplining employees, reports and investigations, scheduling, filing, timesheets, checking and responding to emails and answering phones. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

SKILLS

• Microsoft Office

• Employee engagement

• Medical office experience

• Communication skills

• Medical terminology

• Personal assistant experience

• Spanish

• Front desk

• Employee relations

• Hospitality

• Project coordination

• Microsoft Word

• American Sign Language

• Social media management

• Customer support

• Food service

• Medical billing

• Guest services

• ADP

• Microsoft Excel

• Data entry

• Analysis skills

• Recruiting

• Billing

• Human Resources Management

• Sales

• Time management

• Office experience

• Payroll

• Accounts receivable

• Typing

• Microsoft Powerpoint

• Human resources

• Phone etiquette

• Cash handling

• English

• Supervising experience

• Bilingual

• Performance Management

• Order entry

• Executive administrative support

• Math

• Budgeting

• Cash register

• Administrative experience

• Management

• Conflict management

• QuickBooks

• Computer skills

• Human Resources

• Customer service

• Microsoft Outlook

• Organizational skills

• Medical coding

EXPERIENCE

Patient Care Coordinator, USA Clinics Group, April 2024-August 2024 Northbrook, USA

As a Patient Care Coordinator my duties were to schedule patients for services pertaining to their specific health needs.

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• I began with scheduling for Vein treatments depending on the patients symptoms. I had to find the clinic closest to them as I worked with people all over the United States in both English and Spanish.

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• I quickly moved up into scheduling for any prostate, fibroid or hemorrhoid treatments. This included working with hospitals to get the necessary imaging and surgical procedures scheduled.

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I also had to work with pharmacies in order to ease the process for patients and doctors in order to ensure that the patient was getting what they needed for their treatments and/or procedures.

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In addition, I also translated appointments for patients from English to Spanish for the doctors and helped advocate patient concerns at the time of, after and before any appointments.

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I had to follow HIPPA regulations as well making a patient feel comfortable and cared for in a sensitive environment.

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Human Resources Manager, Gamma Team Security Corp., August 2022-August 2023 Northbrook, USA

Manager, Carson's Ribs, September 2003-March 2017

Deerfield, USA

Billing Specialist, Endurance Warranty LLC

Northbrook, USA

• Reading notes to determine reasons for cancellation as well as reinstating accounts. Entering notes and understanding the different policies in order to accurately assess payment options.

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EDUCATION AND TRAINING

Some College

American Sign Language, Harper College, Palatine IL CERTIFICATIONS

Professional In Human Resources

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