Kauwonna Thompson
**** ***** ** #*** *** Vegas, NV 89115
Cell: 702-***-**** Email: ********@*****.***
Objective: To obtain a position that will utilize my education and experience. Education: University of Phoenix
Bachelor’s degree: Human Services and Management Graduate date 6/2009 Masters Program: School of Counseling Present, GPA 3.16 Work Experience:
October 2023 to Present, Instacart/ Door Dash
● Shopped for groceries and household items accurately based on customer orders
● Selected high-quality, fresh products and followed customer preferences
● Communicated with customers in real time regarding substitutions or out-of-stock items
● Delivered orders safely and on time using personal vehicle
● Managed multiple orders efficiently while meeting delivery deadlines
● Used the Instacart app to track orders, navigate routes, and process payments
● Provided friendly customer service to ensure a positive shopping experience
● Maintained compliance with Instacart policies and local delivery regulations Skills you can list with it
● Time management
● Customer service
● Attention to detail
● Cash handling & digital payments
● Navigation & route planning
● Independent work
August to Present, Robert E Lake Elementary, CCSD
October 2022 to August, Clark County School District, ( Substitute teacher):
● Maintain classroom management,
● Lesson plans
● Assess and reassess the students diagnosed behaviors
● Implement students individual educational plans
● monitor and observe students educational growth
July 2021 to August 2022, Lifewell Behavioral, (Mental health case manager):
● Assess and reassess the functioning needs and risk factors of clients.
● Conduct intake assessments (Situational Risk Assessments, modified mini, ASI, DSM 5) and coordinate the referral and intake of each client in crisis.
● Complete daily documentation for all clients using Electronic Health Record Systems.
● Develop individualized service plans (ISP), to include goals related to members medical health needs and physical health issues.
● Provide continuous evaluation of the effectiveness of treatment through the ongoing assessment.
● Maintain the persons comprehensive clinical records, including documentation of activities performed as part of the service delivery process.
● Client transportation to and from appointments.
March 2019 to February 2021, Changes Recovery Counseling: (Substance abuse counselor) :
● Assess and reassess the functioning needs and risk factors of clients.
● Conduct intake assessments (Situational Risk Assessments, modified mini, ASI, DSM 5) and coordinate the referral and intake of each client in crisis.
● Complete daily documentation for all clients using Electronic Health Record Systems.
● Facilitate support groups/ Individual.
● Client transportation to and from appointments.
March 2020 to April 2021, Robert E. Lake Elementary/ Volunteer
● Classroom management
● Lesson Plans
● Curriculum engagement
October 2018 to February 20, 2019, Desert Rose Counseling Group: Qualified Mental Health Assessor NPI#123*******/ Mobile Crisis:
● Assess and reassess the functioning needs and risk factors of clients.
● Conduct intake assessments (Situational Risk Assessments, Locus, DSM 5) and coordinate the referral and intake of each client in crisis.
● Complete daily documentation for all clients using Electronic Health Record Systems.
● Facilitate support groups/ Individual.
● CAMS/ Audit/ DAST / Assist training
March 2015 to October 2018, WestCare Foundation Case Manager/ Outpatient Counselor CADC-I
● Provide individual and group substance abuse counseling
● Complete and update assessments to place individual into a level of care (ASAM)
● Provide crisis intervention
● Monitor and assess client behaviors
● Implement individual treatment plans
● Provide clients with resources for individual/ family needs
● Client transportation to and from appointments.
June 1996 to July 2005 American Automobile Association (AAA) Specialist I, II
● Accounts payable and receivable/ Cashier
● Principles and procedures of financial record keeping and reporting; clerical accounting principles and procedures
● Mexican Insurance/ International driving license
● Travel packages, driving/ flying/ ALL DMV Services Skills:
● Personal computers, facsimile machines, ten-key adding machines, cash registers, and telephones.
● Modern office procedures and methods; basic arithmetic; computer software and equipment used in the Finance Department.
● General knowledge of accounting terminology, practices, and methods.
● Ability to communicate effectively verbally and in writing;
● Accurately enter data and proofread materials; read, understand, interpret, and apply policies and procedures, follow written and verbal instructions.