Results-Driven Training Manager & Administrative Support Leader
Resume:
Jennifer Dostal
*****************@*****.***
https://www.linkedin.com/in/jennifer-dostal-740325ajaa
Austin, TX
Results driven professional with extensive experience in training delivery, data management, and IT support. Recognized for organizational acumen, adaptability, and commitment to enhancing operational efficiency and cross functional collaboration. Expert in Microsoft Suite and various LMS tools. I am eager to contribute my expertise and perspective to a high performing team while delivering immediate and sustained value.
SKILLS & COMPETENCIES
Compliance
Emergency Response Coordination
Contract Negotiation
Microsoft Suite
LMS Master
Document Lifecycle Management
Technical Support
Resource Management
Leadership Development
Team Collaboration & Training
Organizational Strategy
EXPERIENCE
Training Specialist/DFTO Training Manager, Federal Emergency Management Agency (FEMA)
Jan 2018-Present
Coordinated and scheduled training events using various systems maintaining a 99% mandatory completion rate.
Monitored and supported operational workflows, ensuring compliance with internal procedures and improving efficiency by 95%.
Conducted training needs assessments, identifying skill gaps and managing course requests, accreditation, and approvals.
Administered training databases and records, ensuring data accuracy and integrity.
Led IT support, integrating solutions and optimizing systems improving user experience.
Planned filing and inventory record management for 100% compliance.
Problem solves escalated inquiries providing excellent customer service and response rates in less than 24 hours.
Marketing Leasing Director, BH Management/Greystar Management
Dec 2015-Jul 2017
Consistently exceeded performance metrics, maintaining a 96% closing ratio and 100% shopping report scores, by providing comprehensive administrative support and managing accurate property records.
Directed multichannel marketing efforts, including business outreach and digital ads, increasing lead generation and surpassing revenue and occupancy goals by 95%.
Trained leasing consultants to strengthen sales techniques and marketing strategies, driving team performance and ensuring compliance with housing laws and organizational policies.
Executive Assistant & Texas Real Estate College Facilitator
Feb 2006-Dec 2014
Delivered comprehensive training for real estate students via online courses, achieving high exam pass rates and licensing success, by cultivating strong mentor relationships and providing targeted instruction.
Provided financial operation support by preparing balance reports/loss statements, cash flow records, and sales summaries, ensuring accuracy and compliance with financial standards.
Offered executive level support to the company owner, managing complex schedules, screening communications, drafting correspondence, and handling confidential business and financial information with discretion.
EDUCATION
Jun 1994-September 1996
Associate of Applied Science, Paralegal
Jun 2025-(Expected to Graduate 2028)
Associate of Science in Business Administration, Austin Community College
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