Front Office & Guest Services Professional

Keren-happuch Haufiku

Mobile:081*-***-***

Email:*******************@*****.***

Address: Wanahede,Tobal Street

Windhoek

Objective: Accomplished Guest Relations professional with extensive experience in Namibia’s hospitality and tourism industry. Skilled in delivering exceptional customer service, handling guest inquiries and complaints with professionalism, and building long-lasting client relationships. Adept at coordinating guest services, managing reservations, and ensuring memorable guest experiences in hotels, lodges, and tourism establishments. Recognized for cultural awareness, problem-solving abilities, and strong communication skills that enhance guest satisfaction and loyalty.

Job Experience

Ongava Game Reserve Service Host 2021 - 2021

Inclusive camp: Little Ongava

Taida Consultant Internet Promoter 2022 - 2022

Twenty20 Bistro And Coffee Shop Waitress And

Cook 2020 - 2020

Auas City Hotel Receptionist December 2018 - 2019

Gondwana Collection Guest Relation Officer 1st

March 2023 -

Currently employed

Project Details

Project Title:NTA

Description:Hospitality industry level two

Duration:

Role:

Team Members:

Education

Institution:First Point

Major:Caregiver Certificate

Year of Passing:2022

Institution:Osh-Med

Major:First Aid Level One

Year of Passing:2023

Institution:Otjikoto Secondary School

Major:Grade 12

Year of Passing:2018

Institution:University Of Namibia

Major:Local Government Diploma

Year of Passing:2023

Field of Interest Gardening

Reading

Tourism Industry

Skills Guest Relations & Customer

Service Reservations & Front Office

Management Conflict Resolution &

Complaint Handling Hospitality &

Tourism Service Standards Cultural

Awareness & Sensitivity

Communication & Interpersonal

Skills Team Collaboration &

Leadership Support Problem-

Solving & Decision Making Event &

Guest Experience Coordination

Client Loyalty & Relationship

Building

Strengths Resolved guest inquiries and

complaints effectively to maintain

high satisfaction.

Hobbies Traveling and exploring new

cultures Culinary experiences and

food tasting

Outdoor activities (safaris, hiking,

eco-tourism) Photography and

documenting travel experiences

References

Beauranzia Louw-Sauls

Title:Assistant Lodge Manager

Phone Number:081-***-****

Ment-Anna Shafombabi

Title:Hotel Manager

Phone Number:+264-**-***-****

Lynette Doedons

Title:Lodge Manager

Phone Number:+264-**-***-****

Personal Details

Gender : female

Nationality : Namibian

Languages Known : Oshiwambo English Afrikaans

(KEREN-HAPPUCH HAUFIKU)

Karen-Happuch Haufiku

29 November 2022

CC/1998/212

Understanding Your Role.

Personal Development.

Duty of Care.

Equality and Diversity.

Work in a Person-centred Way.

Communication

Compassion, Dignity and Privacy.

Hydration and Nutrition.

Dementia and Cognitive Issues.

Safeguarding of Adults.

Safeguarding Children

Basic Life Support.

Health and Safety.

Handling Information.

Infection Control and Prevention

Areas covered by this Course:

CERTIFICATE OF SERVICE

This is to certify that the under mentioned person was employed by Ongava Game Reserve (Pty) Ltd

Employee Name: Keren Haufiku

Identity Number: 981********

Capacity Employed: Waitress

Camp: Little Ongava

Manager to whom she reported: Ralph Dantu

Period of Employment: 07/03/2022– 31/09/2022

Employer and Address: Ongava Game Reserve (Pty) Ltd P.O. Box 58 Okaukuejo Yours faithfully

Martha Ashipala -Human Resources Manager

Tel: +264 (0-84-000-**** ***@******.***

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This Happuch testimonial Hauriku is (rD#provided e81 zttoia2i to confirm ) drri;the professionar s r"yrent tenure at and okapuka performance safari of Lodge. Keren- okapuka Keren'Happuch safari Haufiku L9dge was employed as a Front of House Agent from 1 March,2023. is '

en and vi ron up to men gl t guests req u i ri n in g the con restauiant.si.o"ten v?i ilroom pioression .x"ren-destinriion, atiJrill-Hroor; ., i iaufiku acco.o ir i g"mmod r.op"". ating rrt&'riitnin 42overnight a demanding guests i"Key "JffiTn,competencies ff and 1;:?Responsibilities j*,r,j###Keren-il;];X:Happuch ii:n,, Haufiku oemoni-consisten.t,ati,J, y nigh excelled desree in or 1' Guest service and communication ..Exceptional.customerService: prices' guests producr and were Expertis.activities, greeted, e: x"*proaciil:registered, i-Hrppuch rl and;Haufik, h;;i r il)fruy ort ffi;courteou-IiH st,,?ro,i,she oon" speediry. ensured products, . all 2 responsible operational messages level promoting of courtesy souvenir promptly for and Front Financi;and and sales' office service-alwavs l ' lntegrity' Bililntir.Etiquette in all u.:"p6olding . gr"rrrrlrtrg'rhese o rinaiJilii.and st Cu.in1eiJ"DiscrJtion: gruri'privacy nT".t iion.orntabirity: ., she handling detairs and mainLl*discretion. she to incoming guests was o the direcry and calls highest and hershift,s cash ftow, stamf ano v6ucrr i;ry,.:g, l!9".n:i"yring_ns[rating correct accountabirity for of atl cash processing

[D was recording XiffJt i I i se proficient n ce : and fi[ s ?h :.e d,charging in i"ma ^:.using 'Hl i"i git.i ta q1o'nrvlrents. i"ned ttre all 5 payable tnhreeper ro iii1"o s.eryices 9ri . #System "r v kl;il;plroJ,ii,;.pioficiency: ri"i g o", s o h by e-(pos)ets, the Keren-n and rodge. oli, meticurous n Happuch . oove Administrative rs, e Haufiku n in su ri n s or n"'etary inrormation io ine oui,"rtur',1'ni,no outstanding supervision' executed Performan her ce customer She S duties u mmary is a diiigenry highly servite an d uatueo Recommen-,rnJ;no pior";Gam il remarkabre !*3tio1 member ionurirr'i;Keren-who autonomy, Happuch ;;consistenfly ry working requiring Haufiku demonstrates situation, con minimar sisten fury fl y Professional Testimon ial :

Keren-Happuch Haufiku

To Whom lt May Concern

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Position: Guest Retations Operator

Date: 20 October 2025

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relationships, representing the getting Gondwana along uruf collection's f *itf.,'f,er w;service rk;;standards. H she arso fostered positive respon Based si on bir her ity, strong we u n reseryedry work ethic, recommen reliability,a.d !h d er high to un standards i pio.pective of financial emproyer. and guest-facing We wish h er mu ch su ccess in h er fu tu re en deavou rs. Sin cerely,

Ronald Goussard

Lodge Manager

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