Detail-Oriented Data Entry Clerk Resume Title

KELLEY N EMMERT

***** ********** ** *********, ** 50323 515-***-**** ************@*****.***

OBJECTIVE

Highly motivated and detail-oriented professional with a passion for travel and helping others. Experienced in coordinating complex travel arrangements, managing logistics, and supporting team operations with efficiency and care. Known for building trust across diverse teams, delivering high-quality results, and continuously seeking opportunities to expand business and process skills. Adept at problem-solving, facilitating collaboration, and thriving in fast-paced environments.

EDUCATION

High School Diploma

North Polk High School, Alleman, IA

May 1, 1998

4 courses through Upper Iowa University Online

GPA at that time was a 3.75 on a 4.0 scale

EXPERIENCE

Product Specialist, Order Management Program 2024 to Present

Deere and Co.

Collaborate with business stakeholders to gather requirements for new JDSC functionality, ensuring clear understanding with Product Owner and Delivery team prior to build work.

Support Agile processes for the Incentive team by testing user stories, creating internal and dealer training, and facilitating production rollouts for Single Pool Funds and DFR (DRM replacement).

Assist Product Owner by creating user stories, testing completed user stories, and developing process maps to enhance team understanding of business processes.

Create and facilitate training for new JDSC functionality, provide ongoing support, and facilitate webinars for dealers.

Manage business-related Service Now tickets, create KB articles, respond to dealer inquiries, and resolve complex issues.

Ensure build work completion before deployment by conducting testing and clarifying acceptance criteria and test scenarios during refinement sessions.

Solution Specialist, Order Management Program 2018 to 2024

Deere and Co.

Embrace Agile transformation for the Dealer Account team by supporting production roll out for the New Payment Concept, Miscellaneous Billing, Warranty and Parts by testing user stories, creating new internal and dealer training,

Provide support to Product Owner by creating user stories, testing

and accepting completed user stories and assisting with mockup creation.

Provide support to business by creating and facilitating training of new JDSC functionality, providing ongoing support of JDF functionality by submitting Service Now tickets and providing follow up to the business once resolved.

Provide support to dealers by facilitating webinars, owning business related Service Now tickets as they come in, creating KB articles, responding to dealer questions, and finding solutions to complex issues.

Work with delivery team to ensure build work is completed before deployment by completing testing, working closely to ensure acceptance criteria and test scenarios are clear during refinement sessions.

Create alignment between the Solution Specialist team by acting as Scrum Master for our team. This includes managing the Kanban board, ensuring deployment communication, training, and testing for the business is aligned.

Process Pro III, Order Management Program 2015 to 2018

Deere and Co.

Provided key program process support in accordance with the interim milestones

Analyzed and identified opportunities utilizing Six Sigma concepts to deliver successful process improvements

Lead several strategic initiatives for the program such as mapping large scale, complex processes

Facilitated workshops with Product Managers, Product Owners, Leadership, or product teams to ensure desired output was achieved

Lead a Dealer Feedback initiative following the Australia implementation; utilized Clarabridge to provide further analytics from the feedback received

Drove change management activities and coordinate execution plans with teams for the SharePoint migration effort

Process Pro, BPPM

John Deere Financial

2013 to 2015

Analyzed and identified opportunities utilizing Six Sigma concepts to deliver successful process improvements

Delivered progress reports and recommendations to leadership groups

Lead project teams while supporting strategic and tactical initiatives such as the Wholesale Dealer Relationship Management Organization Strategy and the Lease Business Evaluation

Problem solved by applying knowledge of business processes

Team Lead, Lease Processing

John Deere Financial

2011 to 2013

Managed and adjusted daily workflow based on volume

Monitored and modified Lease Metrics to ensure capturing true employee productivity

Identified and lead process improvement initiatives to help automate and streamline lease processes such as the follow up process for suspense items, C&F Lease Credit Delivery improvement, and Golf Missing Serial Number processes

Built strong relationships with field staff and dealers while working to ensure lease documents were created accurately and within the time requested

Built strong relationships while managing diverse personalities by taking an individualized approach

Dealt with performance issues by setting performance expectations and creating work agreements when necessary

Conducted Global Performance Management reviews and monthly one on one meetings with each employee on a consistent basis

Managed a team of 8 individuals and supported career development activities by assisting in resume reviews, mock interviews, and proactively discussing career goals

Supervisor, Installment Processing

John Deere Financial

2007 to 2011

Assembled both daily and monthly metrics to track employee productivity

Acted as SME for business rules and processes for projects that directly impacted Installment Processing such as the electronic auditing process

Managed a team of 12 individuals and supported career development activities by assisting in resume reviews, mock interviews, and proactively discussing career goals

Dealt with performance issues by setting performance expectations and creating work agreements when necessary

Conducted Global Performance Management reviews and monthly one on one meetings with each employee on a consistent basis

Built strong relationships while managing diverse personalities by taking an individualized approach

SKILLS / COMPETENCIES

Co-Chair/Main Organizer for Tiny Tots Annual Event 2009-2019

Co-Chair for ABLEd ERG Support, Resources, and Community Sub-Committee 2020-Present

ACP Mentor for Veterans entering the corporate job market 2015-2023

Communication and Writing 10+ years

Financial Services (underwriting, processing, collections and recovery) 4-7 years

Business improvement (Green Belt, Orange Belt Advisor, leading major change effort, developing a business case, cross functional projects) 10+ years

Operations (leadership, supervision) 4-7 years

Working directly with customers 8-10 years

Working in more than one product line 10+ years

Counseling unsuccessful performance 4-7 years

REFERENCES

Melissa Kruse, Accounting Solution Analyst, Former Coworker

Email: *************@*********.*** Phone: 515-***-****

Traci Osborne, Solution Specialist Manager, Former Supervisor

Email: *************@*********.*** Phone: 515-***-****

Karla Gunderson, Manager, Terms and Incentives, Current Stakeholder

Email: ***************@*********.*** Phone: 515-***-****

Contact this candidate