Versatile Driver and HR Administrative Specialist

JOSE MARTINEZ, JR.

**** ******** *** #***, ******, TX 75205 • 214-***-**** • ********@*****.***

1. OBJECTIVE: Share Driver / Human Resource / Administrative Support / Customer Service / Management

2. SUMMARY: I worked as an independent contractor for Uber for nearly eight years. With 20 years of experience in Human Resources and administrative support from my time in the U.S. Navy, I have developed a diverse set of technical skills. I’m flexible yet mission-focused, communicate clearly to set expectations, and mentor others. I excel in multitasking and prioritizing in fast-paced environments, achieving excellence both independently and as a team player.

3. PROFICIENCIES SYNOPSIS:

•Management • Sharp Communication • Creativity • Detail-Oriented • Counseling • Mentoring • Flexibility • Self-Motivated • Customer Service

4. BI-LINGUAL: ENGLISH/SPANISH (Speak, Write, Read, and Translate)

5. EDUCATION & CERTIFICATION: AAS, Electronic Engineering Technology

National Education Center, National Institute of Technology Campus, Dallas, TX

Information Technology Security & Administration Program

My Computer Career, Dallas, TX

6. PROFESSIONAL EXPERIENCE:

UBER DRIVER

Dallas, TX June 2016 – Oct 2024

Responsible for driving customers to their requested destinations. I completed over 27,000 rides, resulting in an overall rating of 4.98 and over 10,500 five-star trips.

TEXASBIT AN OLDCASTLE COMPANY

Dallas, TX June 2015 – January 2017

HR/SAFETY COORDINATOR

This role involves managing the administrative functions of the Human Resources and Safety department. The position works closely with the human resource manager, safety manager, and other team members to enhance the department's efficiency and align it with the organization's goals and standards.

• Expert Organizer and Multiplier – Assist the HR manager with the hiring process, including creating job postings, screening resumes, interviewing candidates, preparing offer letters, and conducting new hire orientations. Support administrative tasks by maintaining databases and spreadsheets, processing terminations, and managing driver file requirements. Help develop and disseminate policies and procedures to employees as needed.

• Assist the Safety Manager with workers' compensation claims and complete first reports of injury. Forward necessary documentation to the insurance carrier and maintain the OSHA 300 log. Prepare required notices for OSHA and MSHA, and update and distribute safety programs, including safety incentive program calculations.

NAVAL SPECIAL WARFARE GROUP ONE, MOBILE COMMUNICATIONS TEAM

U.S. NAVY, Naval Amphibious Base, Coronado, CA November 2012 – February 2015

PERSONNEL OFFICER

Responsible for leading four personnel in administration, managing and overseeing all pay and allowances transactions, and providing information and counseling related to Navy occupations to over 170 command personnel.

• Dedicated Leader – As an Education Service Officer (ESO), I verified over 350 exam worksheets and corrected 12 discrepancies, resulting in five rank advancements. As the Assistant Command Career Counselor (CCC), I guided over 170 Sailors, leading to 50 reenlistments and a 95% retention rate, which earned our command its first Retention Excellence Award.

• Command Impact – I developed a spreadsheet for the Enlisted Distribution and Verification Report (EDVR) and the Officer Distribution Control Report (ODCR) to help senior executives track personnel more accurately. As the Command Pass Coordinator (CPC), I ensured a quick and accurate response to all pay and personnel inquiries for deployed personnel, achieving a 100% completion rate for approximately 700 pay and personnel transactions.

TASK FORCE PALADIN & U.S. ARMY GARRISON-BAGRAM

U.S. NAVY, Bagram, Afghanistan November 2011 – October 2012

SENIOR EXECUTIVE ASSISTANT/COORDINATOR

Represented the U.S. Army Garrison in construction and operation projects at Bagram Air Field, Afghanistan. Provided administrative support for the Department of Public Works and operational support to various project managers.

• Strong Leader – I was assigned as the Senior Executive Assistant/Coordinator for the inaugural Installation Management Command (IMCOM) Garrison Directorate of Public Works (DPW). In this role, I served as the primary liaison for the directorate, facilitating communications among a team of 7 civilians, 12 contractors, and 15 borrowed military personnel within the DPW. I initiated several team-building and morale-boosting events to enhance workplace cohesion, including volleyball games, a cigar club, movie nights, and fitness activities for all DPW personnel.

• Organization – I coordinated and organized the Installation Facilities Utilization Board (IFUB) and guided customers, including 15 international construction and vendor companies, through the IFUB request process. I played a key role in redesigning the IFUB process and took on additional responsibilities in the Master Planner Division due to a vacancy. This included creating CAD drawings, diagrams, and proposals.

• Flexible – Anticipated needs before they were requested. Served as the DPW Non-Tactical Vehicle (NTV) manager, tracked leave, painted offices in preparation for use, led staff on cleanup days, prepared signs, served as the mail officer, and provided support to all Garrison directorates.

SPECIAL OPERATIONS TASK FORCE- IRAQ

U.S. NAVY, Baghdad, Iraq February 2011 – November 2011

BUDGET ANALYST

I processed and analyzed procurement and budget data for outlying Forward Operating Bases (FOBs) and Naval Special Warfare Task Units (NSWTUs). I conducted a full spectrum of Special Operations, including combat operations and foreign internal defense, to support the establishment of a secure and stable environment in Iraq.

• Expert Organizer and Multiplier – Demonstrated meticulous attention to detail in preparing 45 Operational Fund packets for 18 Operational Detachment Alpha, while overseeing 8 million dollars in Overseas Contingency Operational funds.

• Technical Expert – Transformed into the Budget Analyst Subject Matter Expert, a role typically reserved for a Finance Manager. Through meticulous research of USASOC Policy 32-09 and the implementation of the Wide Area Workflow, I successfully oversaw the disbursement of over $350,000 in Mission Essential Goods and facilitated the reimbursement of $40,000 for the Special Clothing Allowance.

• Positive Impact – I developed an Operational Fund (OPFUND) system that helped over 30 Field Ordering Officers and Paying Agents accurately track and record all expenditures. My innovative approach significantly reduced clearing backlogs, enabling each team to conduct full-spectrum operations effectively.

• Mentoring – Served as a mentor to over 200 children on "Iraqi Kids Day," while receiving training in Balad, Iraq.

COMMANDER, U.S. NAVAL FORCES EUROPE/AFRICA & COMMAND SIXTH FLEET

U.S. NAVY, Naples, Italy November 2008 – February 2011

COMMAND PROCESSING COORDINATOR, SUPERVISOR

Supervised two personnel and provided logistical and administrative support to naval forces in the Naval Europe/Africa Area of Responsibility (AOR) during Operations ENDURING FREEDOM, NEW DAWN, and ACTIVE ENDEAVOR.

• Outstanding Organizational Skills – As the Command Processing Coordinator, I reviewed over 9,000 pay documents, including entitlement claims, extensions, transfer packages, leave documents, and reenlistment contracts, all with zero discrepancies. I worked diligently to establish and implement the Navy-wide mandated Electronic Leave Program for the command, ensuring a successful transition.

• Team Player – As the Admin Work Center Supervisor, I took charge and assisted the Leading Petty Officer (LPO) during a period of decreased manning, ensuring exceptional customer support.

• Mission Focused – Ensured continuous updates to the Admin Database, maintaining 100% accuracy in personnel tracking, recalls, new arrivals, and transfer information.

• Mentoring – Provided sage advice and counseling to 20 command admin assistants and outstanding customer service to more than 600 staff members.

MULTI-NATIONAL CORPS-IRAQ

U.S. NAVY, Baghdad, Iraq January 2008 – October 2008

COMMON OPERATIONAL PICTURE & SIGNIFICANT ACTIVITIES MANAGER

Responsible for overseeing all significant activities in the Iraq Theater of Operations, as well as ensuring the accurate display of events and operations on the Common Operational Picture during Operation IRAQI FREEDOM.

• Efficient Manager – Quickly learned the ins and outs of an Army program called Command Post of the Future (CPOF), which displays the Command Operational Picture for the entire country of Iraq. Within a few weeks, I became the subject matter expert in the Joint Operations Command (JOC), a skill highly sought after by both peers and seniors. I achieved a Senior Manager position without hesitation.

• Skilled Watchstander – As the JOC Significant Activities (SIGACTS) Manager, I published hundreds of events in the Combined Information Data Exchange (CIDNE), providing a screened database of actionable information for battlefield commanders at levels well above my pay grade and profession.

PERSONNEL SUPPORT DETACHMENT

U.S. NAVY, Great Lakes, IL November 2004 – January 2008

ASSISTANT SUPERVISOR

Responsible for processing all pay and allowances for over 500 personnel, including gains, transfers, separations, retirements, Fleet Reservists, extensions, and reenlistments.

• Effective Leader – Successfully directed 10 personnel and 7 civilians in maintaining over 3,350 service records across 10 commands. Motivated the crew to jointly process over 1,200 Navy Standard Integrated Personnel System (NSIPS) transactions with 99% accuracy and 95% timeliness ratings.

• Talented Mentor – Fully embraced the team concept and provided exceptional training to junior subordinates, resulting in an 80% retention rate and a 45% advancement rate.

• Skilled Administrator – Successfully processed over 1,000 Defense Enrollment Eligibility Reporting System (DEERS) and Common Access Cards (CAC) for active duty, reserve component, and their families, achieving 100% customer satisfaction.

HQ, UNITED STATES EUROPEAN COMMAND (HQ USEUCOM)

U.S. Army, Stuttgart, Germany March 1997 – May 2000

ADMINISTRATIVE/COMMUNICATIONS ASSISTANT

Support and promote U.S. interests and policies within the designated area of responsibility. Provide combat-ready land, maritime, and air forces to Allied Command Europe or U.S. unified commands. Conduct operations either independently or in collaboration with coalition partners. This support is directed towards the following Directorates:

• Plans & Policy Directorate / Joint Contact Team Program (JCTP) November 1997 – May 2000

The HQ USEUCOM JCTP's mission is to deploy U.S. military reserve and active duty members to 17 Central and Eastern European countries. Since 1992, the program has supported these nations in their transition to democracies with free market economies by promoting positive democratic values that respect human rights and the rule of law. Notable accomplishments include:

Volunteered to deploy to Bulgaria to fill a gap in the team’s personnel rotation during a very busy period, receiving a Letter of

Appreciation for the effort.

He surpassed the expectations of his grade and experience, enabling him to take on a senior position.

Provided administrative support to 19 military personnel in Albania, Bulgaria, Croatia, Macedonia, and Romania.

Assisted in coordinating two major conferences each year that involve over 150 branches of the U.S. military as well as military

representatives from several Eastern European countries. His extensive knowledge of Microsoft Word, Excel, Access, and

especially PowerPoint 98 made him responsible for assembling and editing over 20 briefings. He often worked weekends and

during his free time to ensure that last-minute details for the conferences and other projects were completed flawlessly.

Assisted in coordinating the timely and smooth emergency evacuation of the Military Liaison Team (MLT) members in Albania.

Contributed to the team's safety during this successful extraction from a hostile region by providing transportation for the team.

I specialize in researching complex country clearance rules for travel and training others on how to properly prepare country

clearance and military airlift requests for destinations in Central Europe, the Balkans, Croatia, and Macedonia. I utilize the

military's current Global Command Communications System (GCCS) to process country clearances efficiently and in a timely

manner.

Grasped the intricacies of working with Active and Reserve components of all four services.

• Command, Control, & Communications (C4I) Systems Directorate March 1997 – November 1997

He provided exceptional support with his administrative and computer skills, showcasing his ability to adapt in a fast-paced and constantly changing joint environment. His expertise in Microsoft Word, Excel, PowerPoint, Access 95, and WordPerfect 6.0 quickly earned him a reputation for flexibility, as he willingly took on various roles and filled in wherever needed, proving his reliability in any position.

Some of his outstanding accomplishments include:

Provided exceptional military support and customer service to over 100 joint service personnel in support of Operation JOINT

GUARD and Stabilization Force (SFOR) training, exercises, and contingency operations, including SILVER WAKE,

GUARDIAN RETRIEVAL, and NOBEL OBELISK.

Chosen to coordinate the change of command ceremony for the Commander-in-Chief Europe, he provided crucial support to the

communications committee, facilitating the communication needs for the numerous dignitaries attending the event.

Assisted in managing the division's Temporary Duty (TDY) budget, resulting in meeting its FY97 goal and achieving the best

obligation rate in the directorate.

Assumed the critical role of the Directorate’s Secretary following an unexpected leave, and continued providing administrative

military support alongside his regular duties.

NIELSEN MEDIA RESEARCH

Dunedin, FL April 1995 – September 1996

FIELD REPRESENTATIVE (HISPANIC MARKET)

I was responsible for installing and maintaining equipment in randomly selected homes participating in the Nielsen TV Rating within a three-state area, which includes Texas, Oklahoma, and Kansas. I worked in the Hispanic market and supervised all tasks from home using Nielsen’s proprietary software. My specific duties included:

• Managed and organized 50-60 Hispanic households.

• Organized and coordinated all work Compaq laptop computer, processed all work and coordinated all business transaction to the main

office in Florida through E-Mail, maintained files on all homes.

• Controlled expenses on travel, accommodations, vehicle, TV/VCR repairs, and incentive programs.

• Set appointments with household for regular check-up on equipment.

• Made initial contact with families chosen to participation in the Nielsen TV Ratings.

• Maintain equipment supplies for future installation and reusing.

• Maintained great communication with families while working at their homes to better improve relationship between the company and

myself.

US EMBASSY UAE (DESERT SHIELD/STORM)

Abu Dabhi, United Arab Emirates January 1990 – April 1990

ADMINISTRATIVE/COMMUNICATIONS ASSISTANT

I served as a liaison communicator between the United States and the UAE during the Persian Gulf War. My responsibilities included maintaining and updating classified correspondence, processing country clearances, and briefing on the UAE’s standard customs and regulations for incoming Navy ships and individuals (both solo and in groups). I coordinated the distribution of incoming messages for all four branches of the armed services from the message center, maintained worldwide radio communication links, and performed general clerical duties using WordPerfect, Microsoft Word, and the military’s classified/unclassified message system.

U.S. NAVY

Concord, CA November 1985 – October 1988

ADMINISTRATIVE ASSISTANT

I worked directly for the Commanding Officer and the Executive Officer, where I was responsible for typing correspondence and business letters using an old IBM word processing machine and 5 ” floppy disks and drives. My duties included updating and implementing Instructions and Notices for the military, as well as preparing evaluation and fitness reports for both officers and enlisted personnel. I also handled award letters, provided customer service, and managed general filing.

Additionally, I served as the Legal Administrator for the ship, which involved reporting findings and maintaining all legal records for appropriate record entries. My extra duties included being a member of the Security Force Team, the Shipboard Rescue Firefighting Team, the Helo Firefighting Team, and serving as a Nurse Aide during General Quarters.

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