Transformational Program Manager and Leader
Resume:
Subhash Sharma
Technical Project Program Manager
JOB OBJECTIVE
Transformational leader possessing
comprehensive expertise in managing product,
projects and programs, leading people,
delivering services, negotiating with vendors,
and ensuring quality across various sectors.
Targeting opportunities to leverage expertise
in Agile, SAFe and Waterfall methodologies to
drive product vision and strategy aligned
with
organizational goals across diverse domains.
CONTACT
*************@*****.***
https://www.linkedin.com/in/subhash-
sharma-b855b317/
Delhi, India
EDUCATION
MCA (First Division, M.D. University)
PGDCA- (First Division, M.D. University)
Bachelor’s degree – Delhi University
‘O’ Level- DOEACC Advance Diploma in
Software Certificate Course– NIIT
CERTIFICATIONS
Project Management Professional
(PMP) (2022) - Certified from PMI
SAFe® 6.0 POPM (Product Owner
Product Manager) from Scaled Agile
Professional Scrum Master™ I (PSM I)
from scrum.org
Prince2 Foundation & Practitioner from
Udemy
Lean Six Sigma Black Belt from Udemy
Risk Management certification program
(PMI- RMP) (PMBook7) from Udemy
Azure AZ 900 (Azure Fundamentals)
from Microsoft
PgMP(Program Management
Professional) Exam Prep from Udemy
completed with a 97% score
Generative AI For Managers and
Leaders from Udemy
Improve People Management and Build
Employee Engagement from Udemy
Azure AI Foundry - Project Driven
Learning for AI on Cloud from Udemy
Project Management Foundations:
Budgets from LinkedIn
Identity and Access Management
certified from Udemy
Leveraging Generative AI for Project
Management from LinkedIn
Generative AI: Working with Large
Language Models from LinkedIn
PROFILE SUMMARY
Bringing nearly 17 years of experience in Project and Program Management, delivering solutions for clients across the US, UK, India and APAC including Singapore, Indonesia, and Australia.
Directing a team of 42 engineering professionals (onsite/offshore) to effectively prioritize and manage project management, guaranteeing that strategic analyses, budgetary constraints, resource allocations, and deadlines are consistently achieved.
Possess proficiency in both Agile and Waterfall methodologies, while exhibiting capability in crafting product vision and strategic direction that aligns seamlessly with organizational objectives.
Acknowledged for establishing and guiding high-performing teams, executing streamlined release cycles, attaining significant unit testing coverage, and maintaining strict adherence to SLAs and SOP standards.
Expertly directing Fixed-Price and Time & Material projects for a diverse range of global clients, emphasizing continuous improvement and effective stakeholder engagement across multiple industries.
Exhibited strong competencies in Risk Management, Budgeting, and Cross-functional Leadership, consistently delivering projects that surpass client expectations and requirements.
Proficient in leveraging various project management and reporting tools, including JIRA, Azure DevOps, Microsoft Project, Rally, Trello, Confluence, TFS, GitHub, Power BI, Microsoft Office, and ServiceNow to enhance project efficiency and effectiveness. AWARDS & ACHIEVEMENTS
Led a team of 30 engineers in implementing a 2-week release cycle, achieved 80%-unit testing coverage, and deploying 400 + features, while maintaining full compliance with SLA/SOP standards. Recognized for outstanding performance and process excellence with multiple spot prizes, and consistently ensured smooth production support operations as per defined SOPs, managed complex programs (approx. $1M budget, 40 + team members).
Awarded the Outstanding Performer Award at STL for managing a 42-member team and delivering on-time production releases. Hire and develop high-performing teams, also recognized with the "I M A 'CAN DO' EMPLOYEE" award at Espire Infolabs for exceptional leadership and mentoring. Successfully delivered three consecutive weekly releases within a 2-week cycle, received significant customer appreciation for efficiency and quality.
Achieved a CSAT score of over 80% for two consecutive years, consistently received positive customer feedback and drove high levels of satisfaction through successful project delivery and proactive issue resolution.
Spearheaded a grooming and upskilling program for newly hired managers, incorporated key mentoring initiatives. Implemented cost optimization strategies by recommending the replacement of senior staff with junior personnel, resulting in reduced operational costs. Contributed to CMMI activities and successfully presented the IDN project, while leading to CMMI Level III certification.
Defined and implemented new processes at STL Digital in the absence of a Scrum Master, temporarily assuming the role to ensure smooth workflow. Created and submitted a "PR Review" SOP when the customer lacked one, established a defined SLAs and while improving team operations and delivery efficiency.
Completed multiple high-impact certifications beyond the company's annual requirement, strengthening my technical and leadership skills while supporting broader business needs. WORK EXPERIENCE
STL Digital (CMMI Level III - Vedanta Group) as Sr. Product Consultant - Technical Program Manager
- Program Delivery & Management (Nov 2022 – Jan 2025), Pune, Bengaluru
Directing the end-to-end program lifecycle including program charter and governance ensuring alignment with business objectives, timelines, and priorities across multiple concurrent engagements, leading five PODs (40+ members) with oversight of PI Planning and SAFe-based execution.
Coordinate with product owners, product management, UX, product engineering, business analysts, Devops, and cross-functional teams to evaluate scope changes, assess capacity impacts, prioritize initiatives, and streamline workflows for optimal resource utilization.
Skilled in influencing and managing expectations of clients, team members, management, and external stakeholders while leveraging project metrics and available tools to track project health, analyze issues, identify root causes, develop action plans, assess impacts, and implement effective resolutions.
Leading release readiness, milestone reviews, and go/no-go decision-making processes.
Managing production Go-Live activities, including blue-green deployment planning, and delivering concise weekly and monthly reports to senior and executive (“C” Level) client.
Providing strategic technical leadership to deliver scalable, high-quality solutions, collaborating with solution architects, tech leads and the QA Lead on the solution approach.
Aligning resources to evolving project needs and improving agile processes, with quality ensured via Test-Driven Development (TDD).
Leading CMMI and PI planning, guiding and coaching the Scrum team on Agile and Lean principles and best practices and frameworks such as Scrum, Kanban, and Safe.
Formulating quarterly roadmaps, developing detailed project plans, prioritizing tasks based on business value, and ensuring alignment with project governance.
Strengthened delivery governance using Black Duck in Gitlab for vulnerability, Microsoft Defender, and quarterly VAPT to ensure risk mitigation, compliance, and secure Go-Live.
Proactively managing risks, issues, and dependencies, liaising closely with Delivery and Account Managers to address customer concerns, escalations, and feedback.
Establishing clear team goals and KRAs to drive performance in alignment with business objectives, alongside overseeing L2 and L3 production support for operational continuity.
Leading the software development team through recruitment, training, mentoring, and performance evaluations, fostering a high-performing, collaborative environment.
Preparing and presenting executive-level status reports, providing clear insights into project progress, risks (with RCA and CAPA), and mitigation strategies.
Monitoring and reporting on key performance indicators (KPI), including team capacity v/s burn, sprint velocity, P&L tracking, ROI metrics, RACI matrix, RAID logs, and preparation of meeting minutes to drive informed decision-making and project transparency.
(Feb 2025 – Present) Professional Development & Consulting Pursuing advanced certifications and learning in Generative AI, Agentic AI, Risk Management, Agile, SAFe, and Program Delivery (PgMP prep score: 97%), while supporting freelance consulting and mentoring engagements to stay current with industry trends Espire Infolabs (P) LTD (CMMI Level V) as Technical Leader / Project Manager – Delivery Lead & Management (Aug 2021 – Nov 2022), Gurugram
Led end-to-end project delivery, from discovery and requirement gathering through implementation and post-deployment support, ensuring delivery aligned with coding standards.
Steered project planning, timelines, and resource allocation to align with business objectives.
Coordinated client meetings, gathered technical requirements, data-driven decision-making, conflict resolution, mentoring & Coaching, drove solution design and process optimization.
Monitored risk, disaster recovery plan, deployment, sonarqube and quality assurance processes. Led code reviews, and ensured adherence to best practices.
Created service manuals, WBS, and Microsoft Project Plans, Led presentations, kickoffs, and managed documentation (SOW, FSD/BRD, DRY principal, RFP Proposal, purchase order).
Implemented Agile best practices and drove CI/CD initiatives. Participated in Architecture Review Boards and managed change requests to ensure project success. Pyramid IT Consulting (P) LTD (CMMI Level III) as SSE – Project & Product Delivery Agile Mentor & Consultant (Jun 2011 – Jul 2021), Noida
Led cross-functional teams, provided strategic direction, and ensured alignment with client goals; fostered collaboration, resolved roadblocks, and applied Agile/Scrum methodologies to define MVPs and drive product value.
Maintained direct communication with US clients, ensured timely updates and feedback.
Promoted Agile best practices across teams and helped resolve project issues. Mentored junior team members in Agile and Scrum techniques to improve productivity and outcomes. Aptara Technologies Pvt. Ltd. as SE- Product Management & Delivery (Nov 2010 – Mar 2011), Delhi
Analyzed customer requirements and aligned them with project goals. Managed daily tasks, tracked risks, and facilitated team collaboration.
Led the implementation of new features, ensured quality, scalability, and adherence to best practices.
Contributed to meeting project milestones by maintaining focus on deliverables and timelines.
A1 Creation as Software Developer (Module Lead) – Delivery Lead & Management, (Dec 2009 – Nov 2010), Gurugram
Led the complete project design lifecycle following the SDLC methodology, SOLID principles, ensuring seamless integration with requirements through the use of Microsoft technologies.
Applied the Waterfall model for structured progress and Agile methodologies for flexibility in project delivery.
Led scope definition and coordinated system integration and User Acceptance Testing (UAT) to ensure successful project execution.
NDTV LABS Ltd. as R&D Engineer/Software Engineer (Mar 2008 – Dec 2009), Delhi
Led .NET and C# projects, ensured timely delivery and client satisfaction.
Worked closely with development, design, and QA teams to define technical specifications and objectives; managed project documentation, ensured alignment with stakeholder goals.
Drove R&D efforts to integrate new technologies and maintain a competitive edge, ensuring long-term project success.
Business Development: Grow With
Strategic Relationships from Udemy
ITIL 4 Foundation for Modern IT
Operations Masterclass from Udemy
Cyber Security: From Beginner to Expert
from Udemy
Digital Transformation & Industry 4.0
Masterclass from Udemy
Microsoft Certified Professional (MCP) in
SQL server database
Strategic Business Development &
Financial Mystery from Udemy
CORE COMPETENCIES
Strategic Planning & Thought Leadership
P&L & Financial Oversight
Incident Management
Process Optimization
Resource Allocation, Capacity Planning &
Forecasting
Quality Assurance & Compliance
Change Management
Engineering Best Practices & Technical
Governance
Business Value Prioritization
Agile Scaled Agile (SAFe)
Cross-Functional Collaboration & Conflict
Resolution
PROJECTS UNDERTAKEN
IDN Icertis SaaS Product Cloud services
Team: 42 Domain: CLM
CoPilot POC STL Digital Worked with LLM
like StarCoder, CodeT5 Team: 12 Artificial
Intelligence (AI), Machine Learning (ML)
Regional Sales Member Vacation
Singapore Team: 8 Domain: Healthcare
Stock Tacking Medical Reimbursement
Herbalife, Indonesia Team: 5 Domain:
Healthcare
Pro-Global- Pelican Pro-Global, UK Team:
20 Domain: Insurance
Herbalife Herbalife, Singapore Team: 8
Domain: Healthcare
eTracker Fraser Property, Australia Team:
10 Domain: Property
HCDI (Health Care Database Implementation)
BioIQ., USA Team: 8 Domain: Healthcare
Apollo CSP Alere Health Care Inc., USA
Team: 8 Domain: Healthcare HIPAA
eApps / eWorxRite Atlantic American Corp.,
USA Team: 15 Domain: Insurance
iRecruit Pyramid Consulting Team: 12
Domain: Payroll
Band network NDTV Team: 5 Domain:
Media
Inventory management A1 creation Team:
6 Domain: Inventory (supply chain mgt.)
Power X editor (PXE) Aptara Team: 15
Domain: Publishing, e-learning
Rali (jubiplatform- Learning domain) Rali,
USA Team: 8 Domain: Education
Insurance Framework Product
Management Pyramid Consulting Team: 6
Domain: Insurance, NUHS Singapore,
Espire infolabs- Project CR documents
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