Customer Support & Client Relations

MEREDITH WILLIAMS

815-***-**** ********.***.********@*****.*** www.linkedin.com/in/meredith-williams-bb3400291

Proactive and detail-oriented professional with experience serving as the first point of contact for clients, supporting scheduling, documentation, and day-to-day operations. Known for a friendly, professional demeanor and ability to multitask in fast-paced, client-facing environments. Strong communicator with a background supporting teams, maintaining organized systems, and ensuring smooth internal coordination. Currently pursuing SHRM certification.

EXPERTISE OR TECHNICAL SKILLS:

Administrative & Productivity Tools:

Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Adobe Creative Cloud, and POS systems, supporting scheduling, documentation, marketing, reporting, and daily operations.

Communication & Coordination:

Strong interpersonal communicator with experience acting as a liaison between clients, team members, and leadership. Skilled in relaying updates, meeting expectations, and maintaining alignment across teams.

Organization & Time Management:

Highly organized, able to manage multiple projects, deadlines, and responsibilities simultaneously while maintaining accuracy and professionalism.

Training & Support:

Experience training new team members on systems, procedures, and service standards to ensure smooth onboarding and consistency.

PROFESSIONAL EXPERIENCE:

Freelance Work 09/2023 – Present

Marketing & Design

Communicated directly with clients to understand project goals, branding direction, and media needs. Created visual and digital assets, including logos, menus, packaging, social media posts, and short-form video content. Translated client feedback into refined creative deliverables while maintaining brand consistency. Managed multiple projects simultaneously while meeting deadlines and client expectations.

● Managed 3 concurrent client projects at a time by translating creative needs into branded deliverables and meeting deadlines

● Produced 3+ branded assets per project, including logos and digital marketing materials

Trails Edge Brewing Co. 08/2020 – Present

Hostess/Server

Served as a primary point of contact for guests, managed phone calls, waitlists, and in-person scheduling in a high-volume environment. Communicated with internal teams to coordinate seating, service flow, and guest needs. Trained new servers and hosts on POS systems and front-of-house procedures. Updated menus and ensured accuracy of guest-facing materials. Managed multiple priorities while maintaining professionalism and attention to detail. Built strong rapport with guests and team members, supporting positive customer experiences.

● Served 75+ guests per shift in a high-volume environment while maintaining efficient, high-quality service

● Generated $1,000+ in revenue per shift through effective guest engagement and upselling

Island Lake Candle Co. / Michigan State University 01/2025 – 05/2025 Capstone Project - Account Executive & Creative Work

Collaborated with a cross-functional student team to develop a comprehensive marketing and advertising campaign. Conducted research and applied insights to campaign positioning, messaging, and creative direction. Developed client-facing presentation materials outlining strategy, creative concepts, and campaign rationale. Communicated with business owners to ensure alignment on objectives, deliverables, and timelines.

● Led a 6-person team through a full brand redefinition, from research and strategy to creative execution

● Rebranded Island Lakes’ website and social media presence by delivering 5+ strategic and creative brand examples

PREVIOUS ROLES:

Graphic Designer – Alpha Phi AOE 08/2022 - 06/2023

EDUCATION:

● Michigan State University: B.A. – Bachelor of Arts in Creative Advertising & Business

o Dean’s list for 6 consecutive semesters

o Member of the National Advertising Association

o Member of Alpha Phi AOE

CERTIFICATIONS:

● SHRM-CP Certification (In Progress)

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