Office Admin & Customer Care Specialist

Denise Raether /Cell: 414-***-****/Huntsville, AL, ***********@*****.***

Summary:

I am highly motivated to deliver exceptional Customer Care services by leveraging extensive experience (10+ years) in areas of Office Administration, Customer Service, and Project Management. Self-starter with attention to detail, providing exceptional customer service for both internal and external partners. A perfectionist team-player with a positive/friendly attitude.

Skills

Customer Care/Warranty Representative

Provided warranty support and serve as a liaison between superintendents/construction managers and subcontractors/trade partners to insure all issues for builders are resolved.

Calendar Management for Directors and Managers in Google and Outlook.

Worked with highly sensitive/confidential correspondence and information.

Greet and on-board visitors and send calls to proper employees; gatekeeper between outside customers and staff.

Security Badges/Maintenance for employees.

Mail Room and Equipment Troubleshooting. Opened, sorted, and distributed incoming correspondence, including faxes and emails; prepare all incoming and outgoing mail utilizing Pitney Bowes.

I was instrumental in leading our team to provide the best Customer Care for homeowners.

Ordering and maintain inventory of office supplies.

Coordinating preventative maintenance and equipment repair.

Ability to work as a team or autonomously.

Planned Company-Wide Events

Provided arrangements for Quarterly Sales Meetings; travel, transportation, hotel reservations, catering, presentations.

Conducted research, compiled data, and prepared reports for executives, committees, and boards of directors.

Training staff on processes and procedures and use of equipment.

Served as a liaison between various departments for customers, colleagues and executives.

Served Building Lead/First Responder in Emergencies: Demonstrated leadership in organizing and assigning tasks to implement success.

Successfully worked with Wellness Committee to implement multiple projects: yoga/stress relief, diet, exercise for company employees.

Generate Sales Leads

Professional Experience

Breland (Snelling Contractor)/Lennar – Warranty Coordinator 09-2021 – Present

Bath Fitter: Customer Service Agent 08-2020 – 08-2021

Covid Pause 04-2020 – 07-2020

Brady Corp: Receptionist/Milwaukee, WI 11-2017 – 04-2020

Actuant Corp: Guest Services Specialist/Menomonee Falls, WI 08-2016 – 10-2017

Extension Inc: Administrative Assistant-Contract / Wauwatosa, WI 01-2016 – 02-2016

Robert Half: Executive Assistant-Contract / Germantown, WI 04-2015 – 05-2015

Vogel Consulting: Executive Assistant / Brookfield, WI 09-2014 – 02-2015

Trisept Solutions: Administrative Assistant / Milwaukee, WI 10-2007 – 09-2014

Outreach/Leadership/Training for Non-Profit 501(c)(3) Organization

Brought speakers domestic and internationally to conduct workshops and seminars: booked all travel arrangements

Hosted events: workshops/seminars-Coordinated volunteers: administrative, transportation, food prep/catering, and cleaning

Education

Certified Yoga Instructor

Studied in India and currently teach and Co-Direct at HYM Society of WI

IUPUI

Computer courses /Indianapolis, IN

Scecina Memorial High School

Business Diploma / Indianapolis, IN

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