Client Support & Remote Operations Expert

Experienced in customer service, team leadership, and operations management with a background in mentoring and training staff to optimize productivity. Proven ability to streamline processes and build strong client relationships. Seeking to leverage skills as a Remote Assistant to support organizational goals and deliver exceptional service. MANAGER — African Supermarket

Lusaka Zambia, Zambia, February 2018 - July 2022 STOCK CONTROLLER — African Supermarket

Lusaka Zambia, Zambia, August 2015 - February 2018 Lorna Mandefu

Remote Assistant

Phone 312-***-****

Email **************@*****.***

Address Valparaiso, IN 46383

• Customer service • Team leadership

• Time management • Decision-making

• Staff management • Verbal and written communication

• Relationship building • Staff training and development

• Operations management • Documentation and reporting

• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

• Monitored team productivity and performance to support goals.

• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.

• Communicated plans and actions to meet departmental goals.

• Reduced workplace safety or health hazards by enforcing work practices and procedures.

• Fostered positive relationships with clients through proactive communication tactics.

• Liaised with other departments such as Sales, Purchasing and Logistics to ensure smooth running of operations.

• Performed regular audits of warehouse locations to verify correct product placement and identify potential issues.

• Implemented improved stock control procedures to reduce wastage and increase efficiency.

• Responded promptly to customer queries regarding availability or delivery dates of specific products. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

SALES EXECUTIVE — African Supermarket

Lusaka Zambia, Zambia, August 2012 - August 2015 CERTIFICATION IN ACCOUNTANCY

— Niec school of business management

Ndola Zambia, Dec 1997

HIGH SCHOOL DIPLOMA

— Kansenshi secondary School

Ndola Zambia, Dec 1995

PRIMARY CERTIFICATE IN PRIMARY EDUCATION

— Mutende primary School

Mansa Zambia

References available upon request

• Collaborated with colleagues from other departments to streamline existing processes and improve overall productivity.

• Monitored stock levels to ensure they met customer demand while minimising overstocks.

• Trained new staff in the use of warehouse management systems, including barcoding equipment.

• Prepared reports on stock levels, shortages and discrepancies for senior management review.

• Built multiple customer relationships and cultivated long-term partnerships.

• Generated leads and followed up on customer inquiries.

• Addressed customer questions and concerns regarding prices and product use.

• Maintained strong relationships with key customers and stakeholders.

• Negotiated and closed deals with vendors and company partners.

• Identified target markets for new products by conducting market research.

• Developed and implemented successful strategies for customer acquisition and retention. EDUCATION

REFERENCES

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