Support Help Desk Agent

Teresa Martinez

San Antonio, TX *****

**********@*******.***

+1-210-***-****

Professional Summary

I am a flexible person seeking employment in the remote customer service field. I have over 10 years of customer service experience in both remote and call centers and 5 years of data entry with experience using data entry software, data backup and recovery systems. I am tech-savvy, a quick learner, and have problem-solving and critical-thinking skills. I always seek to achieve a high standard in whatever work I undertake. I like to use my skills to make a positive contribution to the workforce. I am proactive, trustworthy, empathetic, and patient, I have the ability to handle difficult customer situations and turn a negative experience into a positive one.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Carenet Health-San Antonio, TX

January 2016 to December 2024

Schedule appointments for preventative health screenings, or other healthcare appointments. Make outbound calls and take inbound calls. Help our members understand their health insurance and how to use it, including helping them change primary care physicians, locating urgent care clinics, and getting prescription authorizations. Work with healthcare providers to assist with after-hours scheduling of appointments, arranging ground transportation to or from the hospital or pharmacy, or answering inquiries on benefit claims, appeals, and authorizations. Intakes, CSR/Tech

SEARS HOLDINGS-San Antonio, TX

June 2010 to January 2016

Inbound calls. Providing timely, knowledgeable and quality service. Walk customer threw the phone Trouble Shooting Repairs of customers appliances. Scheduling a repair truck out to customer's homes if unable to fix over phone. Order any part of appliances that is needed. Multi-tasking during the call. Taking over 200 calls in a fast-paced manner.

Education

High school diploma

HighSchool-San Antonio, TX

January 1996 to June 2000

Skills

• Communication skills (10+ years)

• Research

• Medical coding

• Project management

• Computer science

• Accounting

• Documentation review

• Key Performance Indicators

• Filing

• Warm calling

• SharePoint

• Technical troubleshooting support

• IT sourcing

• Software troubleshooting

• Epic

• Customer service (10+ years)

• Typing

• Google Suite

• Microsoft Word

• Customer support

• Organizational skills

• ICD coding

• Computer operation

• Sales (5 years)

• Care plans

• Medical records

• Ethernet

• Medical administrative support

• Mac OS

• FTP

• Azure

• LAN

• Grammar Experience

• Computer networking

• Office experience

• English

• QuickBooks (5 years)

• Banking

• Firewall

• Analysis skills

• Live chat

• Operating systems

• DNS

• Training & development

• CRM software

• Data collection

• Dermatology

• CPT coding

• Negotiation

• Phone etiquette

• Front desk

• Data entry

• Productivity software

• WordPress

• ICD-9

• Antivirus software

• Accounts receivable

• Microsoft Outlook

• Anatomy knowledge

• Patient monitoring

• Root cause analysis

• Microsoft Office

• Computer literacy

• Outbound sales

• VPN

• Microsoft Powerpoint (2 years)

• Time management

• Supervising experience

• Medical terminology

• IT

• Technical support

• Software deployment

• SSO

• HIPAA

• Technical Proficiency

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