Remote Execitive Administrative Assistant

SUSAN O’CONNOR

Boston & The Villages, FL

781-***-**** *****.****@*****.*** LinkedIn

EXECUTIVE ASSISTANT & OPERATIONS PROFESSIONAL

Executive and operations support professional with 20+ years of experience supporting senior leaders, General Managers, and sales organizations across complex, multi-property hospitality environments. Expert in executive reporting, contracts, proposals, CRM governance, analytics, and cross-functional coordination. Known for translating priorities into clear documentation, systems, and executive-ready outputs with minimal ramp-up. CORE SKILLS

• Executive & Administrative Support

• Operations & Process Management

• Contracts, Proposals & Documentation

• Executive Reporting & Presentations

• CRM & Systems Expertise (Salesforce, Empower)

• Advanced Excel (Pivot Tables, Reporting)

• Calendar, Meeting & Priority Coordination

• Expense Management & Reconciliation (Concur)

• Cross-Functional & Stakeholder Coordination

PROFESSIONAL EXPERIENCE

Manager of Sales & Events (Operations & Executive Support) Margaritaville Boston – Faneuil Hall August 2023 – Present

• Manage the full lifecycle of sales and events from lead generation through execution, including cold outreach, site tours, proposals, contracts, deposits, and close.

• Detail and document events end-to-end including final counts, dietary restrictions, A/V needs, room set-ups, and special requirements.

• Purchase event equipment and themed décor; organize, label, and maintain event inventory and storage systems.

• Create and print group-specific materials including special menus, welcome signage, and branded collateral.

• Translate client commitments into clear documentation for operations teams and headquarters leadership.

• Serve as primary coordination point between clients, operations, vendors, and leadership. Senior Account Executive (Operations, Analytics & Executive Support) Marriott International August 2000 – April 2023

Product, Marketing & Operations Consultant Telo

2020 – 2025

• Document workflows, SOPs, and operational processes for leadership teams

• Prepare executive materials, presentations, and reporting

• Coordinate schedules, meetings, timelines, and cross-functional communication Customer Success Project Manager (Contract) HKC Global April 2021 – January 2022

• Coordinated reporting, documentation, and client communications

• Managed multiple projects and timelines

• Prepared executive summaries supporting leadership decisions MARRIOTT INTERNATIONAL Multiple U.S. Markets

August 2000 – April 2023

POST-COVID RECOVERY – Sales Executive / Task Force Market Support Boston, Peabody & Andover, MA October 2021 – August 2023

• Led transient contract negotiations, MarRFP participation, hotel tours, and new business solicitation

• Built proposal and information sites used across proposals and partially public-facing channels

• Produced period-end reports, call tracking, market reviews, and year-to-date comparisons Senior Account Executive – U.S. Account Sales

July 2017 – April 2021

Independently managed reporting, proposals, contracts, negotiations, and documentation from inquiry through booking or loss.

• Prepared executive account overviews and presentations used by sales leaders, General Managers, and ownership groups.

• Built advanced Excel reports and pivot tables to track revenue, spend categories, and performance.

• Developed live Google Sheets enabling real-time collaboration across brands and dates.

• Acted as Subject Matter Expert for Salesforce, ensuring CRM accuracy, reporting integrity, and pipeline visibility.

• Managed corporate card expenses and quarterly reconciliation using Concur.

• Provided customized reports in client-specific formats for executive review and approval. Area Sales Executive – Mid-Market Corporate

July 2011 – June 2017

• Managed administrative execution for multi-hotel corporate accounts

• Prepared customer reviews, owner presentations, and action plans

• Maintained CRM records, forecasts, and executive reporting Business Development Manager – Office of the Northeast January 2010 – July 2011

• Supported regional hotel leadership with reporting, RFP coordination, and data accuracy

• Maintained lead documentation, forecasts, and executive summaries

• Named Northeast Business Development Manager of the Year Account Executive – Downtown Boston / Cambridge Market 2007 – 2011

• Managed contracts, proposals, solicitations, and administrative documentation for group and transient business Area Director of Sales – Merrimack Valley Cluster

2003 – 2007

• Oversaw administrative execution, reporting, and contract compliance for a five-hotel cluster

• Prepared GM and owner review materials, action plans, and performance documentation Earlier Marriott Roles

Sales Manager, Opening Sales Manager, Area Sales Manager 2000 – 2003

• Supported new hotel openings with contract setup, documentation, and sales administration Transient Sales Manager Sheraton Tara Hotel – Framingham, MA

• Negotiated annual corporate rate contracts, managed RFPs, agreements, and customer documentation FACILITATION & SALES ENABLEMENT

• Selected as a Training Facilitator for Marriott sales initiatives, delivering both virtual and in-person sessions.

• Facilitated multiple sales training courses, translating concepts into practical, real-world application for sales teams.

• Served as a trusted mentor and resource for newly hired sales associates, providing hands-on exposure to business development strategy, account management, and hotel sales operations. EDUCATION

University of New Hampshire

Bachelor of Science – Management & Tourism

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