Information Technology Leader with 25+ Years Experience
Resume:
INFORMATION TECHNOLOGY PROFESSIONAL
A results oriented professional with 25 plus years of proven experience managing data center in the retail and financial services industries. Strengths include management and support of computer systems, local area networks, and peripheral devices. Ability to supervise, train staff, managed projects, and write procedures. Expertise in work performance improvement, implementation of cost saving initiatives, and consistently meets deadlines in a fast paced environment. Knowledge of information systems principles, data gathering, and analysis.
KEY ACCOMPLISHMENTS
Analyzed, implemented, tested account information, advised, assisted, and supported over 700 clients during a two year data processor file conversion upgrade from Bisync modems to Secure FTP and Wave saving significant lease on modems and labor costs.
Converted business reports into pdf format in which superseded the manual method of printing 300 reports per month saving over $7000 annually in supplies and labor.
Experience
State Street, Irvine, CA 2015 – present
Network Operations Center Analyst
Managed data communication devices and local area network health. Maintained Windows and Unix Servers.
Provided first level network problem identification, gather data, diagnosis, troubleshooting, and resolution support.
Managed and monitored the following:
Provided day to day phone and desktop support.
Managed nightly operations
Experience in process improvement to enhance quality output.
Business & Data Analyst
Support and monitor nightly cycles processes using Unix scripts commands
Monitor systems, validate IT alerts such as Splunk, and incidents by using Nimbus application.
Managed, track, and resolve ticketing system for any issues.
Managed end users with on boarding and off boarding.
Managed server checks using Nimbus monitoring network tool
Knowledge in Active Directory
Provided documentation and Procedures
Supported business units for escalations issues to Network and Server teams.
Monitor Earthquakes by USGS to make sure our Data Centers are intact.
Manages and monitors daily operations and processing
Open a Bridge to escalate any issues from 4 to 11 people on a call.
Ability to collaborate with and influence others
Execute Service Level Agreement in a timely manner.
Pharmavite, Northridge, CA 2013 – 2015
Network Operations Center Analyst
Managed data communication devices and local area network health. Maintained Windows 2003 servers.
Provided first level network infrastructure problem identification, gather data, diagnosis, and resolution support.
Provided day to day phone and desktop support.
Provided support for implementation, troubleshooting and maintenance of the company’s network.
Managed end users with on boarding and off boarding.
Managed and performed equipment checks using the following monitoring network tools
oSystem Center Operations Manager (SCOM)
oCitrix XenApp
oOPS Manager
oHP Tippingpoint
oIBM Web Administration
Manage the AS/400 and TSM (Tivoli Storage Manager).
Knowledge in Active Directory.
Knowledge in JDE Edwards Client by Oracle.
Knowledge in Lotus Notes
oIT Service Request System and problem report.
oCreate Technical Service Request and update tickets.
oDetermine and track problem tickets.
oResolved Tickets and applied the resolution
Process offsite backup tapes to Iron Mountain.
Provided documentation.
Supported business units
Western Bridge Corporate Federal Credit Union, San Dimas, CA 2002 – 2012
Network Operations Center Analyst
Managed data communication devices and local area network health. Maintained over 500 Windows 2003 servers on a 24/7 basis. Monitored scheduled jobs, settlement log, and print queues. Provided direct support of the daily and monthly processing functions on the AS/400. Provided Sr. level Implementation Analyst for setting up share draft, share draft returns, and account Rec. via Wescorp Webbase site (WAVE).
Supported and maintained the Credit Union’s computer systems, peripherals, and operations.
Managed projects
Performed, tracked, and trained operators on process improvement initiatives within the NOC.
Performed and supported backups using Tivoli Storage Manager - Central Backup Systems for over 200 windows 2003 servers, verifying completion and restarting any failed backups. Also, used Arcserve backup system.
Experience interacting with end users, project managers, business teams and leaders, external vendors, and technical resources from other departments to meet members support.
Review, troubleshoot, and analyze technical data as well as provide software support.
Setup, install, configure, monitor, and troubleshooting server’s as well as patches using
MS Win 2003/2008.
Provided first level network problem identification, gather data, diagnosis, and resolution support.
Ensured daily, weekly and monthly backup media tapes were sent offsite and maintained adequate control of backup library for safekeeping.
Developed, Implemented, documented, and recommended new methods and procedures ensuring efficient daily operations of Secure File Transmissions.
Supported payment system operations Payplus daily process, including backup and restoration, and OFAC changes.
Performed quarterly and annual disaster recovery test and contingency plan within the organization to make sure system processing is functioning properly.
Created, modified, and automated manual system processing for business and provided system analysis needs to improve efficiency.
Prepared a service level agreement to meet the client business needs by providing proper data analysis.
Served as a liason between I.T. department and other department within the company to support projects such as moving printing reports to PDF format.
Maintained annual audit on all the hardware.
Processed and Transmitted Daily Fed Line files.
Systems Administration
Technologies:
SFTP. Puttygen, RDP
Systems:
MS Windows,AS/400 Mainframe
Applications:
VMWare, Netreo, MS Office, MS Outlook, Microsoft Operations Manager (MOM), HP Openview Service Center (ticket center), and Serena Business Manager (Request for Change),
IBM Tivoli, Storage Manager, WhatsupGold Network Monitoring, Heat, a SQL based client tracking system by Front Range Solutions, HP System Insight Manager (SIM), System Center Operations Manager (SCOM), Active Directory, and Nimbus.
EDUCATION
California State Polytechnic University, Pomona
Business Administration with an emphasis in Management, Operations, and Entrepreneur
210 Units, work in progress towards degree
Citrus College
A.S. Degree, Information Technology.
PROFESSIONAL DEVELOPMENT
Total Quality Management
Toastmasters International - Competent Communicator
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