Dental Assistant / Front Desk Professional

Shalavee Smith

Dental Assistant/ Front Desk receptionist

Auburn, AL 36832

***************@*****.***

+1-334-***-****

Professional Summary

A motivated and dedicated worker with 4 years of experience. I’m a experienced Dental Assistant this is a passion of mine and I just love this field. Customer service and patient satisfaction is top priority. Skills include public speaking, scheduling appointments, checking in patients, taking calls and payments, ordering office supplies, assisting doctor chair side, taking and developing intraoral X-rays, pulling and filing charts, checking insurance, call in and writing RX for patient, sterilization of dental instruments etc. Able to communicate effectively with a team and looking for a dental home to grow. I’m more than certain, I can and will meet all mandatory requirements if given the opportunity. I love working with people and rendering the best service possible. I have years customer service experience, receptionist, and clerical work. Looking to gain employment where I can be an asset to the company, with room for advancements.

Professional reference: Janie Crapps:334-***-****

:Tyrica Lampley:334-***-****

Authorized to work in the US for any employer

Work Experience

Senior Sales Advisor

SelectQuote-Kansas City, KS

October 2024 to July 2025

Front line sales advocate, clearing clients for services. Gathering all necessary information to get them over to a licensed agent for home,auto, life and,medi-gap plans. Rendering quality services to current and new prospectives.

Sales Advisor

Concentrix-Arizona Village, AZ

March 2020 to October 2024

Taking client calls regarding Humana insurance policy and Humana pharmacy mail order. Promoting services, building rapport with each client. Providing a high quality experience, for all interactions. Assistant Store Manager - Operations

Family Dollar-Auburn, AL

October 2018 to January 2020

Scheduling, supervision of crew, completing cycle counts and exception counts for truck orders. Making deposits. Being responsible for store and making sure all store policies are fulfilled. Making sure customers receive the best service possible.

Tremaine Thomas: 334-***-****

Dental Assistant

Carden's Family Dentistry-Tuskegee, AL

January 2014 to October 2018

Duties: scheduling patients, confirming appointments, pulling and filing charts, taking payments, ordering supplies, checking and filing insurance claims, taking and developing intraoral x-rays, seating pts. Handling

emergency phone calls, taking pt. Complaints,

assisting doctor chair side with different dental

procedures, cleaning office area etc. Using the recall system to enhance business and the Hi/Lo system for inventory Pay rate: Beg:$8.00- End:$11.00

Reason for leaving: shortage of work, doctor plans on retiring. Supervisor: Janie Crapps

Contact#: 334-***-****

Quality Inspector

SCA-Auburn, AL

October 2010 to January 2014

Inspection of orders before they are sent out to our retailers. Making sure our clients are receiving the best quality of service etc.

Chat web agent

Afni-Opelika, AL

October 2007 to June 2010

web chatting with VZW customers helping them upgrade phone, add lines, plans, accessories, and/or assistance with billing account information. Overall promoting excellent customer service Server

IHOP-Auburn, AL

July 2004 to January 2007

Provided excellent customer service with complete knowledge of menu. Taking orders, entering the orders in system for preparation. Serving beverage and order upon readiness. Provided all necessities and satisfied all the needs of the customers. Keep area clean, roll silverware buss tables seating of customers and or cashing orders out.

Leasing Agent

East Alabama Mobile home-Smiths Station, AL

January 2002 to February 2004

Providing supervision of the complex. Taking, entering tenants monthly payments and other fees into the system. Sending rent notice and maintenance information to tenants in a timely manner. Making sure all tenants are in compliance with offices and complex rules and taking necessary measures to reassure they are being properly enforced. Accepting, approving and denying applications for residency etc. Education

Business Administrations (High school or equivalent) University of Phoenix Online

March 2017 to Present

Continental Academy

April 2007

Skills

• Bookkeeping

• Customer support

• Patient interaction

• Microsoft Access

• Account management

• Office management

• Accounting

• Technical support

• Grammar Experience

• Manufacturing facility

• Telecommunication

• Outbound sales

• Agile

• Leadership

• Home & community care

• Cleaning

• Debits & credits

• Interviewing

• Medical records

• Office experience

• Banking

• Microsoft Outlook

• Dental

• Outbound calling

• CPR

• Eaglesoft

• Cybersecurity

• Human Resources (4 years)

• Attention to detail

• Bank teller experience

• Cash drawer securing

• Kitchen experience

• Product demos

• Medical Scheduling

• Load & unload

• Medical administrative support

• Dental Assistant (4 years)

• First aid

• Telemarketing

• Search engines

• CRM software

• Medicare

• Maintaining patient confidentiality

• Cooking (6 years)

• Organizational skills

• Medical Imaging

• Medical office management

• Teamwork

• 10 key typing

• Mathematical aptitude

• Databases

• sterilization (4 years)

• Fraud

• Van driver

• QuickBooks

• Managing patient records

• CAD

• Debt collection (4 years)

• Sales

• Human resources

• Salesforce

• Store management

• Appointment scheduling

• Warehouse experience

• Proofreading

• Receptionist (4 years)

• Financial sales

• HIPAA compliance management

• Math

• Live chat

• Call center

• B2B sales

• scheduling (4 years)

• Software sales

• Nutrition

• Hospital experience

• Business development

• Assisting (4 years)

• infection control

• Personal assistant experience

• Medical Records

• Home health

• Customer communication

• Quick service & fast food restaurant

• IVR

• Oral Surgery (4 years)

• Team development

• Windows

• retail sales (4 years)

• Administrative experience

• Sports

• Zoom

• Productivity software

• Negotiation

• Community care (work setting)

• Order Entry

• Clerical experience

• Balancing cash drawers

• Word processing

• Operating systems

• Lead generation

• Warm calling

• Mac OS

• Direct sales

• WRITING SKILLS (4 years)

• Guest services

• Relationship management

• Cash drawer handling

• Grocery store

• Communication skills

• Marketing

• Culinary experience (6 years)

• Technical sales

• Front desk

• Home care

• Supervising experience

• Medical software

• Insurance verification

• Collection management

• Word

• Multitasking

• Financial services

• Chairside Assisting

• Root cause analysis

• Cold calling

• Technical Proficiency

• Financial management

• Construction administrative experience

• Insurance Verification (4 years)

• Shipping & receiving

• Customer inquiry handling

• Customer service

• LAN

• Public relations

• Nursing home experience

• Phone communication

• B2C

• Inventory (4 years)

• Computer Literacy

• B2B

• Cash discrepancy reporting

• Dentrix

• Counting cash

• Presentation skills

• Documentation review

• iOS

• Nursing

• Four handed dentistry

• Medical billing

• Information management

• Senior care

• Sanitation

• Assembly

• Post-operative care

• Meal preparation (6 years)

• Microsoft Powerpoint

• Typing

• Laboratory Experience

• Dental Receptionist

• Hospitality

Certifications and Licenses

X-ray

Certified Dental Assistant

CPR Certification

Driver's License

Additional Information

Skills: excellent verbal and writing skills, computer literate, well organized and maintained.

Last modified: 6:18 AM

Contact this candidate