Operations & Admin Specialist Resume Title

Location:

Castries, Saint Lucia

Posted:

February 12, 2026

Contact this candidate

Resume:

Akonhel Martial

Administrative Marketing Operations Support Professional

Saint Lucia

758-***-**** **************@*****.***

Professional Summary

Detail-oriented and results-driven administrative and operations professional with experience across public sector administration, BPO financial services, construction, community services, and digital marketing. Proven ability to manage records, prepare official correspondence, support compliance-driven processes, and improve workflows with high accuracy. Technically proficient with strong communication skills, analytical thinking, and a track record of working independently in fast-paced environments. Adept at supporting management, coordinating stakeholders, and maintaining confidentiality. Core Skills

• Administrative Support & Office Operations

• Records Management & Data Accuracy

• Professional Correspondence & Report Preparation

• Customer Service & Stakeholder Support

• Compliance & Quality Assurance

• Process Improvement & Documentation

• Digital Marketing & Social Media Management

• Media Production (Photo/Video, Editing, Graphic Design) Technical Tools: Microsoft Office Suite, Adobe Creative Cloud, QuickBooks, Xero Professional Experience

Clerk Typist – Registry of Companies

March 2025 – December 2025

• Prepare, proofread, and distribute official correspondence, including letters, emails, forms, and reports.

• Maintain accurate, up-to-date corporate records in compliance with organizational and regulatory standards.

• Handle sensitive and confidential information with discretion and professionalism.

• Ensure high levels of accuracy in typing, spelling, grammar, and document formatting.

• Respond to telephone inquiries, route calls appropriately, and provide administrative support to officers.

Subject Matter Expert (SME) – Speedy Loans (ITEL BPO) July 2023 – February 2025

• Served as escalation point for complex loan processing and customer service issues.

• Provided expert guidance to agents on systems usage, compliance requirements, and best practices.

• Monitored quality assurance metrics to ensure accuracy, efficiency, and regulatory compliance.

• Supported onboarding and training of new hires and contributed to process documentation.

• Collaborated with management and IT teams to resolve recurring operational issues and improve workflows.

• Analyzed performance data and customer feedback to recommend service and process improvements.

Social Media Manager – Cockpit VIP Lounge

December 2022 – April 2023

• Managed brand presence across social media platforms with a consistent and professional voice.

• Planned, designed, and executed digital content campaigns to increase engagement and brand awareness.

• Collected and analyzed engagement metrics to guide content strategy and promotional efforts.

Office Assistant – Bri Properties

December 2022 – April 2023

• Provided front-office administrative support, including call handling and visitor coordination.

• Maintained inquiry logs and assisted with scheduling meetings and appointments.

• Delivered accurate information to clients and supported daily office operations. Office Assistant – ICT Center, Micoud

January 2022 – October 2022

• Answered and routed calls, greeted visitors, and responded to routine public inquiries.

• Maintained service logs and assisted with coordination of meetings and conferences.

• Supported community access to ICT services and public devices. Librarian – Micoud Community Library

December 2020 – January 2022

• Organized and managed library resources to improve accessibility and user experience.

• Assisted patrons with research needs and information retrieval.

• Planned and coordinated educational workshops, events, and guest speaker sessions.

• Monitored technology trends to expand and modernize library services. Onsite Contractor Assistant – St. Jude Hospital Construction February 2020 – September 2020

• Performed administrative duties, including daily worker timekeeping and documentation.

• Assisted with oversight of construction operations under general contractor supervision.

• Supported project delivery by ensuring outputs aligned with specifications, timelines, and budget requirements.

Education

Monroe College / TVET – Certificate in Information Technology (2022) Sir Arthur Lewis Community College – Certificate in Digital & Creative Entrepreneurship

(2021)

CXC Ordinary Level Certificates

English, Mathematics, Information Technology, Physics, Technical Drawing, Building Construction Technology

Castries Comprehensive Secondary (2014–2017)

Beanefield Comprehensive Secondary (2017–2019)

Professional Development & Certifications

• Marketing in a Digital World – University of Illinois (Coursera)

• The Art of Negotiation – University of California, Irvine (Coursera)

• Spanish Vocabulary: Meeting People – University of California, Davis (Coursera)

• Design Thinking for Innovation – University of Virginia (Coursera) References

Cyriacus Isidore

Youth Worker