Product Owner - Digital & AI-Enabled Platforms Expert

Constanze Kratel

Austin, TX 425-***-**** ************@*****.*** linkedin.com/in/constanzekratel

Professional Summary

Customer-centric Digital Product Owner with extensive experience leading Agile delivery teams from discovery through launch and optimization across SaaS and enterprise platforms. Skilled at translating business needs into actionable product requirements, managing complex backlogs, and partnering with technical teams to deliver high-quality digital experiences. Strong facilitator experienced in stakeholder workshops, requirements documentation, and aligning customer, operational, and technical priorities to drive measurable business value.

Key Skills

•Product ownership & backlog management

•Requirements gathering & stakeholder facilitation

•User stories, acceptance criteria & BRDs

•Agile delivery (Scrum, sprint planning, retrospectives)

•Voice-of-customer discovery & validation

•Jira, Agile tooling & release coordination

•Cross-functional collaboration (engineering, QA, design)

•Digital product lifecycle: ideation launch optimization

•Data-informed decision making & KPI tracking

•AI-enabled process automation & workflow improvement

Professional Experience

Freelance — Product Owner and Platform Enablement Consultant 2023 – Present

•Lead cross-functional delivery teams through the full digital product lifecycle from discovery to release and post-launch optimization.

•Facilitate stakeholder workshops and interviews to elicit and document business requirements.

•Translate customer and operational needs into user stories, acceptance criteria, and backlog priorities.

•Partner with developers, QA, and designers to ensure solutions meet business goals and user needs.

•Support sprint planning, backlog grooming, and Agile ceremonies to maintain momentum and delivery clarity.

•Define success metrics and monitor product performance post-launch.

BigCommerce — Senior Manager, Platform & Enablement 2022–2023

•Served as product owner for digital platform initiatives supporting internal teams and enterprise customers.

•Coordinated across business, technical, and operational stakeholders to align priorities and delivery outcomes.

•Managed backlog and release planning to ensure successful product delivery.

•Facilitated cross-functional collaboration to translate business workflows into technical implementation.

Procore — Documentation Manager & Platform Enablement Lead 2019–2022

•Led digital product enablement initiatives supporting enterprise customers and internal teams.

•Facilitated discovery sessions with stakeholders to identify requirements and translate them into deliverable product work.

•Partnered with product, engineering, and operations to support launches and iterative improvements.

•Used analytics and customer feedback to improve user experiences and adoption.

DXC Technology — Senior Product Owner 2016–2019

•Managed product backlogs, user stories, and delivery for enterprise digital platforms in Agile environments.

•Collaborated with business stakeholders to prioritize features and validate requirements.

•Supported sprint planning, refinement, and release management activities.

Rackspace — Senior Technical Content Strategist 2013–2016

•Partnered with product and engineering teams to support digital product adoption and customer workflows.

•Documented requirements, processes, and system behaviors to support delivery teams and customers.

Microsoft Corporation — Lead Programming Writer & Technical Training Consultant 2000–2013

•Supported multiple enterprise software products across long release cycles and global customer bases.

•Worked closely with engineering and product teams to clarify requirements, workflows, and system behavior.

Education & Certifications

•M.S., Human-Centered Design & Engineering — University of Washington

•MBA, Digital Marketing & Leadership — University of Illinois at Urbana-Champaign

•Certifications: PMP Certified Scrum Master Certified Scrum Product Owner

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