Senior Avaya Solutions Architect and Telecom Leader

DAVID W. BRADLEY

Schulenburg, TX *****

832-***-**** ***********@*****.***

Personal Summary

Over 30 years of leadership experience in the telecommunications industry, focusing on Avaya applications and converged products. Demonstrated ability to enhance operational efficiency and exceed customer expectations through strong analytical and organizational skills. Recognized for effective teamwork and problem-solving capabilities, consistently delivering results in high-pressure environments.

Technical Skills

Avaya Aura Certified Design, Support, & Implementation Specialist

CM, SMGR/ASM, SBC, AES, AEP, CMS, Ctrl Mgr, Equinox Conf, G650, G450/430

Avaya system/firmware upgrades

Contact Center

ACD call flow design

System performance monitoring

Wireshark, Syslog, Putty, WinSCP

SIP Trunking/ Integrations

DS1/T1 fault isolation and repair

8x8 & ITC Cloud

Avaya to Cisco Conversion

DHCP Scopes

Voice over IP

LAN/WAN network topologies

TCP/IP protocols

Problem solving

Technical documentation creation

Mutare, Cisco, Nice CXONE/Uptivity, Virsae, Verasmart, VMware, Connectwise, Service Now, ScreenConnect, Spectrum Wallboards, Secure Logix, Veeam, Voalte, MS Office, Polycom, AudioCodes, Meraki, Paging

Professional Experience

2012 - Current

IN-TELECOM / LANTANA COMMUNICATIONS

Enterprise Voice Engineer

Design, install, upgrade, and maintenance support for multiple Avaya Enterprise Customers.

Support Texas Children's Hospital (TCH) Telecommunication/Contact Center environment for 15 years, including the following Avaya Platforms. CM, AES, CMS, SMGR/ASM, SBC, AEP, POM, CBA, Cntrl Mgr, Equinox Conferencing, G650, G450, G430

Designed, implemented, and updated ACD call flows daily using vectoring and variables.

Integrated TCH's third party applications (Nurse Call, EPIC, RightFax, Voalte, Vidyo, SPOK, CUCM, and others.) with the Avaya environment via SMGR/ASM SIP.

2007 - 2012

AVAYA COMMUNICATIONS

Onsite Engineer Dedicated to Home Depot (HD)

Monitored and maintained the Avaya environment for Home Depot’s Data Center/Contact Center

Worked with the HD engineering team daily to maintain the complex Avaya environment and mitigate any down time

Worked with the Contact Center daily to design and implement new call flows and make necessary routing changes.

1998 - 2007

AVAYA COMMUNICATIONS

Customer Support Engineer

Installed, implemented, upgraded, and maintained Avaya's telecommunication equipment for regional clients

Provided onsite and remote post-sales support

Tailored communications to the customer’s technical level

1988 - 1998

U.S. ARMY

Senior Intelligence Imagery Analyst

Analyzed, researched and exploited real-time satellite imagery from multiple sensor platforms to produce Intelligence Products used by National Level Intelligence Agencies. (CIA, DEA, NIMA)

U.S. ARMY

Telecommunication Center Team Lead

Supervised, installed, and operated automated telecommunication equipment linked mainframes and computers to networks using various protocols to transmit classified messages.

Certifications/Awards

Avaya Aura Certifications

Avaya Certified Design Specialist, Avaya Support Specialist, Avaya Implementation Specialist

CompTIA A+

CompTIA Network+

CompTIA Linux+

TIA - Convergence Technologies Professional

References

Available upon request

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