Logistics and Warehouse Operations Leader

LOLANDA WILSON

*************.**@*****.***

980-***-****

PROFESSIONAL SUMMARY

• Experienced 3PL general manager, professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.

• Knowledgeable about LTL regulations and standards

• Knowledgeable on P&L- payroll- safety standards-day to day

• Operations of the warehouse-team management-labor cost-manhours-

• Managing expenses-managing shipping & receiving

• Customer based KPI tracking

SKILLS

• Shipping documentation

• AS 400 expertise

• Deadline and scheduling management

• Spreadsheet tracking

• Company procedure adherence

• Transportation activity management

• Documentation

• Logistics management

• Shipping and receiving

• Carrier negotiations

• Continuous improvement

• Issue resolution

• Route optimization

• Hazardous Materials Endorsements

• HAZMAT training

• Safety-conscious

• Global logistics

• Deadline-driven

• Excellent time management

• Computer-savvy

• Team development

• LTL knowledge

• Valid North Carolina driver's license

EDUCATION

• East Rowan High School

Salisbury

• High School Diploma

• Salisbury Business School

WORK HISTORY

EMPLOYMENT EXPRESS/BONDED LOGISTICS

3/25-6/15/25

WEEKEND Q/A SUPERVISOR

ENSURING KITS FOR CARRIER ARE COMPLETE & CORRECT

TO SHIP OUT

LOGISTICS SPECIALIST

Coordinated daily inbound and outbound shipments to ensure on-time delivery Communicated with carriers to secure transportation and resolve scheduling issues Monitored freight movement and provided customers with real-time status updates Created and maintained accurate shipping documentation and load records Resolved transit delays, dock issues, and freight discrepancies Managed detention, lumper fees, and accessorial charges Ensured all loads met customer requirements and warehouse compliance standards FW LOGISTICS

6/2020 PRESENT

GENERAL MANAGER

• Day to day operations for warehouse

• Paylocity

• Safety procedures

• P&L

• GL

• Managed team to receive in products to warehouse

• & ship products out to customer

• Weekly Management conferences

• Managed expenses for warehouse

• Manage inbound truckloads daily

• Manage daily shuttles to customer

• Manage small staff of dock workers, driver & office

• Managed weekly Metrics/KPI for customer

JR Wilson Trucking/co-owner - Logistics Coordinator Salisbury, NC • 01/2016 – 6/2020

Coordinated shipping requests for expedited

delivery and documented accurately to ensure

correct billing

•Worked with vendors to schedule more than daily

•Generated all documentation and information required for customer shipments

•Coordinated dispatching of 1 driver to accomplish daily delivery requirements

•Handled high-volume paperwork and collaborated with owner department to resolve invoicing and shipping problems

•Monitored and reported on transportation costs and ensured shipping documents were properly filed

• Tracked orders and notified customers of status or

• potential delays

• R&L Carriers - Customer Service Team Lead/Dispatch Officer/OSD China Grove, NC • 10/2002 - 04/2016

• Managed more than 100 accounts in LTL industry

Greeted all customers in warm manner and utilized active listening skills to determine assistance required

•Researched product locations and if items were at different facility, arranged for drop shipments

•Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed

•Escalated issues to proper supervisors when standard processes were not effective

•Promoted to team lead of customer service for

displaying outstanding enthusiasm and remaining calm in extremely trying situations

•Resolved customer service issues using company

processes and policies and provided updates to customers

•Forged and nurtured impactful relationships with

customers to cultivate loyalty, boosting customer

satisfaction ratings 90 %

•Assisted 50 customers in average daily by answering questions, responding to inquiries and handling telephone requests

•Consulted with outside parties to resolve discrepancies and create effective solutions

•Liaised with customers, management and sales team to better understand customer needs and recommend

appropriate solutions

•Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes

• Effective liaison between customers and internal departments

• Investigated and resolved customer inquiries and complaints quickly Performed data entry with AS400 record call notes, suggestions and questions

•Optimized customer support by establishing collaborative service environment

•Promptly responded to inquiries and requests from prospective customers

•Met all customer call guidelines including service levels, handle time and productivity

• Cross-trained and backed up other customer service managers Trained new personnel regarding company

operations, policies and services

•Reviewed order data on DAILY basis to verify

transactions and shipping dates

•Worked with vendors to schedule more than 50 + daily pickups and

• •Kept office and OSD areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement

• Resolved pick up & delivery issues over phone with customers daily Managed timely and effective

replacement of damaged or missing products

•Followed up with customers about resolved issues and completed deliveries to maintain high standards of customer service

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