Benefits Operations Analyst 14+ Years Experience

TROY DIECKOW

Lakemoor, IL ***** 847-***-**** ***********@*****.*** Linkedin.com/in/troy-dieckow Professional Summary

Accomplished Benefits Operations Analyst with 14+ years of experience in data management, system testing, client support, and platform implementation for health and welfare sectors. Skilled in interpreting complex plan provisions, streamlining workflows, and executing test plans across AS400, Informatica, XML, and enterprise delivery systems. Recognized for reliability, analytical problem- solving, and driving accuracy across high-volume environments. Experienced in resolving discrepancies, supporting system migrations, and collaborating with cross-functional teams to meet client-specific requirements. Hands-on experience with configuring Pega and Sophie AI platforms and testing end-to-end digital messaging experiences. Skills

• Workflow Automation: Pega, Sophie AI, Total Benefits Administration (TBA) GUI

• Data Management & Analysis: AS400, Informatica, XML, XSLT, Oracle Database (Working Knowledge), SQL (Working Knowledge), Data Validation

• System Testing: Unit, Integration, Acceptance Testing, Test Plan Development

• Project Management & Collaboration: Jira, Microsoft Office Suite, Lotus Notes, Cross-Functional Team Coordination

• Compliance & Security: HIPAA Compliance, Data Security Protocols

• Client Support: Benefit Discrepancy Resolution, Client Onboarding, Digital Messaging Configuration Selected Accomplishments

Spearheaded System-Wide Test Plan Execution: Designed and executed unit, regression, and acceptance test plans based on complex configurations, improving delivery accuracy and accelerating deployment of system updates.

Standardized SOP Documentation for Analyst Teams: Documented configuration, testing, and deployment procedures, reducing onboarding time and improving consistency across cross-functional teams.

Resolved Complex Benefit and Data Issues: At Aon Hewitt, investigated benefit discrepancies by analyzing plan provisions and collaborating with clients and vendors to deliver timely resolutions aligned with service-level agreements.

Strengthened Data Accuracy Across Platforms: Managed layout requirements and data validation across AS400 and Informatica sources, improving consistency and reducing issues in client-facing deliverables on UPoint, Gateway, and YTR.

Led Custom XML Onboarding for Clients: Built personalized XML data workbooks, validated streaming values, and aligned technical requirements with client expectations, supporting seamless onboarding and long-term system compatibility. Work History

Consumer Experience, Systems Analyst – Alight Solutions – Lincolnshire, IL 2020 to 2024

• Optimized Pega and Sophie AI systems to enhance automation and client-specific customer experience solutions.

• Developed HTML updates and data manipulations for robust test plans and system validations.

• Designed and implemented unit, integration, and acceptance test plans based on technical configurations.

• Coordinated system migrations and production deployment, validating updates via quality testing.

• Analyzed issues, identified recurring trends, and resolved problems through issue triage and root-cause analysis.

• Configured and tested personalized digital messaging, including web, email, and text, to improve customer engagement.

• Documented testing outcomes, ensuring aligned with quality assurance standards.

• Adapted configurations to meet customized functionality needs, maintaining compliance.

• Proposed and refined automated tools, boosting testing speed by over 50% and increasing efficiency. YTR (Your Total Rewards) / Gateway / UPoint, Analyst – Alight Solutions – Lincolnshire, IL 2013 to 2020

• Delivered high-quality, accurate site services by ensuring timely execution and consistent adherence to project requirements.

• Collaborated with data developers closely to configure and test administrative system functionality for internal and client use.

• Finalized and maintained detailed data layout requirements for all applicable source systems to support seamless integration.

• Initiated AS400 client setup requests and cloned baseline configurations for customized client implementations and testing.

• Submitted EFT transmissions, including secure client and vendor file transfers, in full accordance with compliance protocols.

• Developed comprehensive test plans from site specifications and executed system testing, including XSLT and web services. Previous Work History

Benefits Operations Administrator – Aon Hewitt, Lincolnshire, IL – 2011 to 2013 Senior Customer Service Associate – Hewitt Associates, Lincolnshire, IL – 2006 to 2011 Professional Development

• HIPAA Compliance and Data Security Training, Maintained Expertise for 10+ Years

• Pursuing Oracle Database and SQL Certifications (In Progress, Expected Completion 2026)

• Health and Welfare Benefits Administration Expertise

• Defined Contributions (401(k)) and Defined Benefits (Pension) Expertise Education

Illinois State University

Bachelor of Science, Interdisciplinary Studies (Focus: Critical Thinking and Analysis)

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