Client Relations & Administration Specialist

Yandile Octavia Mokoena, Client Servicing Consultant

Roodepoort, 1724, South Africa, 071*******, **************@*****.*** SUMMARY Dynamic Client Relationship Officer with nearly 3 years of experience in client servicing and telesales. Highly skilled in nurturing customer relationships, coordinating communications, and driving sales growth. Achievements include expanding clientele and exceeding sales targets through proactive lead generation and exceptional service. Proven ability to collaborate with cross- functional teams to deliver tailored solutions. Ready to leverage unique expertise to contribute to client satisfaction and operational efficiency. WORK EXPERIENCE

02/2023 – Present Client Relationship Officer, Oldmutual Finance Free State, South Africa Cultivated and strengthened close relationships with customers through regular contact and site visits.

Oversaw, tracked, and escalated cases to ensure adherence to customer response commitments.

Engaged with clients via phone, email, and text messaging to address needs and set expectations.

Orchestrated meetings and discussions among clients, sales, and delivery teams.

Supported the Type team in executing sales tactics and successfully attaining growth objectives and sales targets.

Collaborated effectively with internal departments such as sales, operations, and compliance to deliver exceptional end-to-end service for clients. Expanded the company's clientele by proactively identifying new leads and converting them into long-term clients.

Provided continuous support and education for clients regarding various products, services, policies, procedures, and usage of digital platforms. 05/2021 – 02/2023 Telesales Consultant, Maluti Consulting Free State, South Africa Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues.

Amplified sales revenue by identifying potential leads and converting them into satisfied customers.

Assisted in the onboarding and training of new hires, imparting knowledge on company products, services, and telesales best practices. Enhanced team performance by collaborating effectively, sharing best practices, and engaging in continuous improvement efforts. Stayed informed on industry advancements, competitor offerings, and emerging market trends to maintain a competitive edge in telesales interactions.

Fortified customer relationships through consistent follow-ups and attentive listening skills.

Nurtured long-term business relationships by providing exceptional after- sales support and promptly addressing concerns.

EDUCATION

01/2017 – 12/2019 Seotlong Agriculture And Hotel School Certificate, National Senior Certificate

Free State, South Africa

Completed Higher Grade 12.

Last school attended.

02/2022 – Present University of South Africa - Pretoria Dip Of Tourism Management, Tourism Management

Pretoria, South Africa

SKILLS Microsoft Office (Word, Excel,

PowerPoint, Access Database)

Computer Operating

Customer Service Typing

Data Capturing Ability to work independently

Ability to work in a team Ability to create and sustain relationships

Ability to work under pressure Client Assistance

Consultant Support Diary Management

Financial Services Knowledge Communication

Time Management Integrity

Reliability

LANGUAGES Sesotho Isizulu (Advanced (C1))

English (Advanced (C1))

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