Pharmacy Technician with Prior Authorization Expertise

Orlando, US, ***** • ***************@*****.*** • 321-***-****

TERONDA SAXTON

Pharmacy Technician

PROFESSIONAL SUMMARY

Experienced Pharmacy Technician with 6 years in retail and mail-order settings, excelling in data entry and pharmacy systems management. Known for optimizing medication processes and enhancing patient care through strategic inventory control and accurate prescription handling. Seeking to leverage dual-screen proficiency at Centene to improve prior authorization workflows.

EMPLOYMENT HISTORY

HEALTHCARE SUPPORT (CONTRACT) PRIOR AUTHORIZATION SPECIALIST Sep 2025 - Feb 2026 Optumrx Remote

PHARMACY TECHNICIAN (PRIOR AUTHORIZATION SPECIALIST) CONTRACT

Feb 2025 - Aug 2025

Centene Remote

PHARMACY TECHNICIAN Jul 2023 - Dec 2025

Olympia Pharmaceuticals Orlando, FL

REGISTERED PHARMACY TECHNICIAN Oct 2022 - Aug 2024 Optum Oviedo, FL

REGISTERED PHARMACY TECHNICIAN Jul 2022 - Sep 2022 Apex Systems- Contract Orlando, FL

CUSTOMER SERVICE REPRESENTATIVE Jun 2021 - May 2022 Faneuil (contract) Orlando, FL

Analyzed complex clinical records to identify eligibility gaps, crafting targeted documentation that led to measurable improvements in authorization completeness and fewer clarifications. Coordinated cross-functional case reviews with clinicians and billing teams to resolve ambiguous submissions, accelerating decisions and improving stakeholder clarity.

Implemented standardized checklist-driven workflows for high-volume cases, reducing processing variability and producing steadier authorization throughput.

Streamlined prior authorization, boosting claim accuracy and efficiency. Entered data using pharmacy software, ensuring precise record-keeping. Enhanced process efficiency, resulting in measurable improvements in workflow. Ensure precise medication filling, aligning with safety standards Streamline workflow, boosting team productivity

Optimize inventory management, reducing waste

Develop user-friendly patient education materials

Foster strong healthcare provider relationships

Process retail claims, ensuring compliance with pharmacy regulations and processing an average of […] claims per day Dispense medication and manage packaging for over […] prescriptions weekly Deliver exceptional customer service, maintaining a satisfaction rate of and strict HIPAA adherence Facilitated specialty orders, ensuring timely delivery Managed prescriptions and inquiries, enhancing customer service Utilized pharmacy systems for accurate data entry

Resolved inquiries via email/phone, ensuring client satisfaction Delivered professional, customer-centric support

Utilized pharmacy systems for efficient data entry REGISTERED PHARMACY TECHNICIAN Dec 2020 - Apr 2021 CVS Health (contract) Orlando, FL

PHARMACY TECHNICIAN Apr 2020 - Dec 2020

Walgreens Boots Alliance Orlando, FL

INDEPENDENT CONTRACTOR Jan 2020 - Apr 2020

IPPC Pharmacy Morganville, NJ

OFFICE ASSISTANT Oct 2017 - Jan 2020

City Closet Storage Vauxhall, NJ

EXTERN Apr 2012 - May 2013

Hudson Physicians Irvington, NJ

EDUCATION

CERTIFIED MEDICAL ASSISTANT Apr 2012 - May 2013

Hudson Physicians (Extern) Irvington, NJ

COURSES

REGISTERED PHARMACY TECHNICIAN

N/A

MEDICAL BILLING CERTIFICATION

N/A

FORKLIFT CERTIFICATION

N/A

GUARD CARD

N/A

SKILLS

Prior Authorization specialist (Experienced), Pharmacy Systems, Dual Screens, Problem Solving, Attention to Detail, Team Collaboration, Data Entry, Adaptability, Insurance Verification, Pharmacy Software, Customer Service, Communication, Time Management, Patient Service.

Process COVID vaccine data, ensure compliance

Resolve client issues, enhance satisfaction

Implement quality control, reduce data errors

Processed refill orders efficiently and accurately, ensuring timely delivery to meet customer needs. Delivered exceptional customer service by addressing inquiries and resolving issues promptly over the phone. Delivered timely and accurate medications

Communicated with healthcare providers

Optimized patient satisfaction and adherence

Developed tenant leases and created invoices, ensuring compliance Enhanced customer satisfaction by providing exceptional service Managed cash operations with precision and accuracy Performed vital sign assessments – Optimized patient flow – Scheduling efficiency Prepared examination rooms – Ensured readiness for consultations – Enhanced clinic operations Managed appointment scheduling – Streamlined processes – Improved patient experience

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