Customer-Focused Hospitality & Sales Professional
Resume:
EMPLOYMENT HISTORY
MAR **** - PRESENT
Sales & Photography Associate, Colorvision / Universal Studios, Orlando, FL
• Capture and sell high-quality guest photographs across park attractions and retail stations.
• Provide engaging guest experiences through exceptional customer service and hospitality.
• Manage point-of-sale systems, handle cash transactions, and meet daily sales goals.
• Operate digital imaging and tech equipment for photo processing and marketing displays.
• Support management with team coordination and performance tracking.
• Maintain clean and organized work areas to ensure smooth guest flow.
• Demonstrate strong communication, time management, and interpersonal skills. SEP 2022 - JAN 2024
ICE Attendant / Retail Associate, Gaylord Palms Marriott, Kissimmee, FL
• Assisted with seasonal ICE attraction setup and safety supervision.
• Managed inventory control, restocking, and product rotation.
• Provided retail support including cashier operations and guest assistance.
• Followed safety protocols and maintained a secure environment. SEP 2021 - DEC 2022
Attractions Operator, SeaWorld Orlando, Orlando, FL
• Operated ride control panels and monitored safety systems for multiple attractions.
• Managed guest loading/unloading and ensured compliance with ride safety procedures.
• Performed damage control and immediate troubleshooting during ride interruptions. MAY 2021 - AUG 2022
Lifeguard, Loews Sapphire Falls Resort, Orlando, FL
• Supervised pools and resort water attractions to ensure guest safety and compliance with rules.
• Responded quickly to emergencies using certified CPR and rescue skills.
• Monitored guest activity and maintained cleanliness of pool areas.
• Provided hospitality and assistance to resort guests, promoting a positive brand experience.
• Supported hotel operations by assisting with guest inquiries and resort coordination. SKILLS
Customer & Guest Services
Lifeguard Safety & CPR
Hospitality Operations
Sales & Cash Handling
Time Management & Reliability
Bilingual
Photography & Marketing
Control Panel Operation
Team Leadership
Conflict Resolution
Inventory & Product Control
Safety & Damage Response
LANGUAGES
English
Spanish
Kissimmee, US, 34741
**************@*****.***
HAILEY MICHELLE
PEREZ CHARRY
SALES ASSOCIATE/PHOTOGRAPHER
PROFESSIONAL SUMMARY
Sales & Photography Associate with 5 years of experience in customer service and hospitality, dedicated to enhancing guest experiences through personalized interactions and exceptional service. Proficient in lifeguard safety, CPR, and bilingual communication, showcasing strong conflict resolution and team leadership skills. Passionate about fostering a welcoming environment and committed to continuous learning and professional growth in dynamic, guest-focused settings.
• Collaborate with marketing to promote seasonal offers and increase guest engagement.Captured and sold high-quality guest photographs, contributing to increased park revenue and enhanced visitor satisfaction.
• Worked collaboratively with warehouse and event teams to meet deadlines.Fostered a welcoming environment for guests, enhancing their experience through attentive service and personalized interactions.
• Delivered clear communication and directions to large crowds in high-volume settings.Streamlined guest loading processes, enhancing throughput and reducing wait times during peak hours, ultimately boosting visitor satisfaction.
DEC 2020 - MAY 2021
Food & Beverage Team Member, SeaWorld Orlando, Orlando, FL
• Prepared and served food, acted as server, host, and cook as needed.
• Managed cash handling and balanced registers at shift end.
• Supported kitchen operations and maintained cleanliness standards. MAR 2020 - AUG 2020
Housekeeping Attendant, Loews Hotel, Orlando, FL
• Cleaned and organized guest rooms and common areas to brand standards.
• Maintained inventory of supplies and reported maintenance issues.
• Provided friendly and professional guest service. EDUCATION
2025
High School Diploma, Poinciana High School, Kissimmee, FL
• Trained new team members and assisted with shift management.Worked alongside kitchen staff to maintain high cleanliness standards, fostering a positive environment and ensuring compliance with health regulations. Executed accurate cash handling and balanced registers at shift end, ensuring financial integrity and accountability.
• Worked two jobs simultaneously while maintaining strong attendance and reliability.Delivered exceptional guest service, fostering a welcoming atmosphere that enhanced overall guest satisfaction. Streamlined cleaning processes, achieving quicker turnaround times for room readiness and contributing to positive guest feedback.
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