Registered Behavior Technician and Administrative Support Specialist

Denton, TX ***** 907-***-**** *********@*****.***

SERAYIA BATTS

Highly organized and skilled in customer service, administration, analytics, and childcare. Seeking to apply my experience to support company growth and customer satisfaction. SUMMARY

CORE SKILLS ● Behavior Support & Redirection ● Classroom & Routine Management

● Lesson & Activity Preparation Patient Scheduling & Medical Documentation

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● Customer Service & Hospitality ● POS Systems

● Staff Coordination & Training Support ● Conflict Resolution & Communication

● Multitasking ● Accurate Cash Handling

REGISTERED BEHAVIOR TECHNICIAN 01/2026 to Current

Action Behavior Centers, Denton, TX

TEACHER ASSISTANT 08/2025 to 01/2026

Kids Corps Inc

BARISTA 09/2024 to 01/2026

Boom Espresso

CAFÉ ASSISTANT MANAGER & SECRETARY 12/2024 to 06/2025 The Crescent Hotel

EXPERIENCE

● Implemented individualized behavior intervention plans for diverse client needs.

● Conducted data collection and analysis to track client progress effectively.

● Collaborated with multidisciplinary teams to enhance treatment strategies and outcomes.

● Trained and mentored new technicians in behavioral techniques and protocols.

● Designed engaging activities to promote skill acquisition and generalization in clients. Supported social, emotional, and cognitive development for children ages 2–4. Implemented daily routines, behavior guidance strategies, and structured activities. Prepared classroom materials and assisted lead teachers with lesson execution. Maintained a clean, safe, and engaging learning environment. Communicated with parents and staff to support individual child needs.

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Delivered high-quality customer service in a fast-paced environment. Accurately operated POS systems, created consistent drink orders, and maintained cleanliness. Ensured customer satisfaction and efficiency.

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● Assisted managing daily café operations including staff scheduling, customer concerns, and FRONT DESK ADMINISTRATOR 08/2022 to 10/2024

Alaska Center for Pain Relief & Modern Gynecology and Skin SALES ASSOCIATE 06/2020 to 03/2022

Foot Locker

SOCCER REFEREE 05/2018 to 09/2019

Cook Inlet Soccer Club

supply inventory. Supported onboarding and training of new employees. Handled administrative tasks and maintained organized documentation. Coordinated patient scheduling, insurance verifications, and medical documentation. Facilitated communication between providers, patients, and pharmacies. Delivered professional customer service in a healthcare setting.

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Assisted customers with product selection, processed transactions, maintained store displays, and met sales goals. Ensured accurate cash handling and strong customer engagement.

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Officiated youth soccer games, enforced rules, promoted sportsmanship, and ensured participant safety.

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University of North Texas

Bachelor of Social Work, Expected in 01/2028

In Progress

East Anchorage High School

High School Diploma, 01/2022

EDUCATION

CERTIFICATIONS CPR Certified

CORE SKILLS ● Recordkeeping & Administrative Support

● Team Collaboration

● CPR Certified

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