Detail-Oriented Property & Safety Professional
Resume:
Yesika Rijo
Miami, FL *****
*********@*****.***
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on- site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Work Experience
Aviation Safety Quality Control Screener
Eulen America - Miami, FL
November 2023 to Present
• Assist and support quality assurance policies and procedures.
• Interpret and implement quality assurance standards.
• Evaluate adequacy of quality assurance standards .
• Devise sampling procedures and directions for recording and reportion quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Plan conduct and monitor testing and inspection of materials and products to ensure finished product quality.
• Document internal audits and other quality assurance activities .
• Investigate customer complaints and non-conformance issues.
• collect and analyse and compile statistical quality data.
• Prepare reports to communicate outcomes of quality activities.
• Develop, recommend and monitor corrective and preventive actions. Claims Adjuster
Pilot Catastrophe Services - Alabama City, AL
August 2023 to Present
Seasonal Job
Only when any hurricane or any catastrophe happen. Auto Damage and Property Damage
• Complete vehicle inspections,write estimates determine total loss evaluations and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claims and make decisions consistent with claims standards and local laws.
Autonomous Vehicle Operator
Miami-Dade Metro connects - Miami, FL
October 2022 to June 2023
• Picked up clients and visitors at airport and train station for transport to various city locations .
• Performed daily pre- and post-trip company vehicle inspections.
• Maintained company vehicle cleanliness on a daily basis.
• Take client to doctors appointment.
• Service on time.
• Service clientswithprofessionalism
Property Manager
Blue 27 at Edqewater - Miami, FL
March 2020 to October 2022
• Collect cash and checks from tenants, issue receipts and follow up on late payments
• Prepare financial reports to help property owners and investors understand how well each building has been performing in terms of expense ratios and profitability
• Start eviction proceedings according to state and local laws when clients fall behind on rent payments or commit serious lease violations
• Manage personnel by assigning tasks and following up to ensure that each assignment has been completed correctly
• Inform property owners of any issues needing their attention Ground Operations Manager
JetBlue - Boston, MA
December 2012 to February 2020
• Collaborate with other managers or staff members to formulate and implement policies, goals or objectives.
• Promote safe work activities by conducting safety audits, attending company safety meetings, with individual staff members.
• Participate in union contract negotiations and settlements of grievances.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
• Conduct employee training sessions on subjects such as hazardous material handling employee orientation, quality improvement, or computer use.
• Implement schedule and policy changes.
CSR - Customer Service Representative/ Teller
Bank of America - Miami, FL
May 2007 to November 2012
• Greeted bank customers upon entry and assist them in whatever they need
• Processed transfers check cashing, deposits, withdrawals, for drive-through or walk-in customers
• Work with and advise customers in opening accounts and performing transactions
• Meet with new bank customers to explain all the services and features the bank has to offer
• Place phone calls to current bank customers regarding account changes or suggested options
• Collect customers information and input data into the system, ensuring confidentiality at all times
• Assisted customers in opening checking or savings accounts
• Accepted and processes credit card or loan payments
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Education
High School Diploma
Miami Jackson Senior High School - Miami, FL
May 1998 to May 2002
Skills
• Ability to solve problems effectively
• CCC ONE Estimate (1 year)
• Ability to work independent (5 years)
• English/Spanish
• Team Player
• Organized
• Excellent customer service communication (10+ years)
• Xactimate (1 year)
• Skill-Multitasking
• Proficiency in Microsoft Office, particularly Microsoft Excel (5 years)
• Microsoft Windows Server
• Excellent written and oral communication
• Negotiation
• Analysis skills
• Fraud prevention and detection
Certifications and Licenses
Auto & property claims adjuster Florida license 620 Present
License number G031590
Auto & property claim adjuster Texas licenses all lines Present
Auto & property claim adjuster Oklahoma licenses
Present
Allstate certificate auto knowledge library
Present
The GOAT Steep Assist Tutorial
Present
Property field Claims College Skills knowledge
Present
Property Manager communication certificate
Present
Leasing consultant certificate
Present
Medical Billing Certification
Present
Property & Casualty License
Present
Driver's License
December 2020 to December 2028
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