Client-Focused Behavioral Health & Guest Services Professional
Resume:
ROBERT
BAKER
****************@*****.***
St. Louis, MO 63116
Bold Profile
Accomplished professional with a focus on delivering high-quality client care in mental health and substance use contexts. Recipient of Rock Star of the Year (2024) and Employee of the Year (2010) awards, reflecting a strong commitment to client satisfaction. Skilled in training and relationship management, with excellent communication and computer proficiency. Earned an associate degree in Behavioral Health Support, eager to apply extensive experience in a new position. PROFESSIONAL SUMMARY
SKILLS
• Case Management
• Behavioral Therapy
• Group Therapy
• Customer Service
• Guest Service
• Retail sales
• Crisis Intervention
• Customer service
• Addiction Counseling
• Time management
• Valet Parking
• Social Work
• Travel Arrangements (10+ years)
• Microsoft Office (10+ years)
• Individual / Group Counseling
• Motivational Interviewing
• Guest Relations Experience
• Sales support
• Effective problem solving
• Quick decision making
• Professional appearance
• Navigation proficiency
• Patience and composure
• Stress tolerance
• Detail-oriented approach
Propark Mobility - Valet Attendant
St. Louis, MO • 03/2023 - Current
Survey.com - Retail Merchandiser
St. Louis, MO • 09/2020 - Current
Chestnut Health Systems - Behavioral Health Outreach Technician Granite City, IL • 03/2025 - 06/2025
Moonrise Hotel - Guest Service Agent/Night Auditor St. Louis, MO • 10/2019 - 11/2019
WORK EXPERIENCE
Greeted guests upon arrival. Assisted guests with luggage and check in. Assisted guests with luggage delivery to room. Parked cars for guests and retrieved cars for guests in a timely manner. Communicated with guests and made guests feel at home. I was awarded Employee of the Month for the East Coast Division in August, 2024 and Employee of the Year, 2024.
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As a contractor, I work with many different companies performing resets, audits, display set ups, and many other merchandising responsibilities. Some of the clients I've worked for include Walmart, Target, Walgreens, Dollar General, and Schnucks Markets to name a few. The job assignments are made available to me through the Merchandising app offered by survey.com.
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As a team member of Chestnut Health System's Metro Project, I worked with riders on the Bi-State Transit System, and the St. Clair County Transit District. My position centered around interactions with individuals with untreated physical, mental, and substance use issues in a non-clinical setting. My job was to promote the recovery model of treatment, including trauma informed care, hope, respect, empowerment, health/ wellness, and spirituality/connectedness.
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During my brief stay at the Moonrise Hotel, I was training for all the responsibilities of a front desk agent. These included, but were not limited to, checking guests into and out of the hotel, making new or changing/canceling existing reservations, and providing exemplary
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• Time management expertise
• Team player mentality
• Reliability and punctuality
• Memory retention
• Strong communication
• Punctual and reliable
• Multitasking and organization
• Team collaboration
• Problem-solving
• Friendly and outgoing
• Attention to detail
• Multitasking proficiency
• Customer service excellence
Verbal and written
communication
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• Teamwork and collaboration
• Problem-solving abilities
Saint Louis Community College
St. Louis, MO • 12/2024
Associate of Applied Science:
Behavioral Health Support
Lutheran High School North
St. Louis, MO • 09/1986
High school or equivalent: Basic
studies
EDUCATION
September 2023 to November 2027
DRIVER'S LICENSE
Hilton at the Ballpark - Guest Services Manager
St. Louis, MO • 03/2019 - 06/2019
GWIN'S TRAVEL - Vice President Client Service
Kirkwood, MO • 03/1994 - 06/2017
customer service. I was also training for the position of night auditor.
As Guest Services Manager, I was responsible for the bell stand team members. The first contact guests have upon arrival with the Hilton at the Ballpark employees was the bell stand. I was responsible for hiring, scheduling, payroll, and resolving any issues that guests may encounter.
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Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
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Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
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Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
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• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information. Provided an elevated customer experience to generate a loyal clientele.
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Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
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• Contributed to annual agency new client sales
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
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• Set up and explained new corporate client contracts. Developed reputation as an efficient service provider with high levels of accuracy.
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Served as the main liaison between customers, management and sales team.
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WEBSITES, PORTFOLIOS, PROFILES
• https://www.linkedin.com/in/robert-baker-29212b15a Rockstar of the Year, ProPark Mobility 2024 I was awarded ProPark Mobility's prestigious Rock Star of the Year, the equivalent of employee of the year for 2024., Employee of the Year March 2010 I was awarded the prestigious Employee of the Year award by my former employer, Gwins Travel., Eagle Scout, BSA March 1986 I achieved the rank of Eagle Scout in the Boy Scouts
AWARDS
https://www.linkedin.com/in/robert-baker-29212b15a LINKS
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