Remote Customer Specialist Candidate with Training Experience
Resume:
OLANTHA STROUD
Detroit, MI *****
******************@***********.***
Work Experience
Contact Representative
Department of Treasury-Detroit, MI
June 2024 to August 2024
• Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advised customers of necessary actions and strategies for debt repayment. Workforce Development Specialist
Insight Youth and Family Development-Detroit, MI
March 2022 to September 2023
• Facilitate career pathways workshops to high school students in Journey to Success after school program
• Research & contact various trade schools and community organizations in efforts to secure informative presentations for the students if after school program, as well as community projects.
• Recruiting youth for the Grow Detroit Youth Talent summer job program.Served as Career Coach to Grow Detroit Youth Talent participant
• Provided online training courses to Grow Detroit Youth Talent students Workforce Development Specialist
URBAN LEAGUE OF DETROIT & SOUTHEASTERN MICHIGANI-Detroit, MI July 2021 to March 2022
• Communicated with key stakeholders to determine project requirements and objectives.
• Presented information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Obtained, organized, or developed training procedure manuals, guides, or course materials, such as handouts or visual materials.
Career Development Facilitator
Employment and Training Designs Inc-Wayne, MI
October 2016 to September 2017
• Managed a case load and help motivate participants to satisfy work participation and other program requirements.
• Facilitated job readiness workshops with customers regularly to provide guidance and assist with and address barriers that may impede customers of becoming self-sufficient. Case Manager
Travelers Aid Society-Detroit, MI
November 2012 to June 2016
• Prepared and maintain records and case files, including documentation such as clients' personal and eligibility information, and services provided.
• Monitored and recorded clients' progress gauge progress by performing monthly In- home visitation. Education
Education, Adult Education and Training (Master of Arts) University of Phoenix-Detroit, MI
January 2011 to June 2012
Psychology (Bachelor of Arts)
Wilberforce University-Wilberforce, OH
August 1994 to May 1999
Skills
• Substance abuse
• Interpersonal communication
• Customer communication
• Writing skills
• Applied behavior analysis
• Task prioritization
• Administrative experience
• Working with high schoolers
• Childcare
• Microsoft Word
• Collaborate with healthcare professionals
• Working with people with autism
• Home visits (communication methods)
• Report writing
• Career development youth mentorship
• Databases
• Working with adult populations
• Filing
• Clear verbal communication
• Cleaning
• Attention to detail
• Front desk
• Interview skills training facilitation
• Working with geriatric patients
• Youth services
• Adult learning
• Motivational interviewing
• Teamwork
• Working with students with special education needs
• Hospitality
• Patient monitoring
• Delivery driver experience
• Working with youth
• Technical Proficiency
• Microsoft Outlook
• Organizational skills
• Word processing
• Caseload management
• Windows
• Working with people with developmental disabilities
• Community engagement
• HIPAA
• Achieving HIPAA compliance
• Supportive housing environments
• Working with families with children
• Team leadership
• Android
• Customer service
• Residential cleaning
• Working with the veteran population
• Communication skills
• Career guidance
• Chauffeur driving
• Field marketing
• Mental health counseling
• Mobile devices
• Youth group activity facilitation
• Empathy
• Working with people with disabilities
• Canvassing experience within government sector
• Computer literacy
• Mopping
• Written communication
• Data entry
• Training & development
• Experience working with students
• Team management
• Geriatrics
• Working with people experiencing homelessness
• Canvassing for educational outreach
• Career counseling
• Career exploration workshops facilitation
• Student advising
• Leadership
• Workforce development
• Data analysis skills
• Workshop facilitation
• Record keeping
• Experience with individuals from underserved communities
• Time management
• Interpersonal skills
• Microsoft Office
• Decision making
• Computer skills
• Phone communication
• One-on-one youth mentoring
• Canvassing for political campaigns
• Typing
• Sweeping
• Canvassing experience within non-profit sector
• Computer operation
• Grammar Experience
• Phone etiquette
• Case management
• Experience with children
• Experience working with children with disabilities
• Client interaction via phone calls
• Sales
• Microsoft Excel
• Intake
• Experience with individuals with mental health conditions
• Communication skills training facilitation
• Patient assessment
• Training
Languages
• English
Certifications and Licenses
First Aid Certification
CPR Certification
Non-CDL Class C
Chauffeur's Permit
Driver's License
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