Customer-Focused Retail & Service Professional

MADHAVI DESHMUKH

Cell: 317-***-**** Email: *********@*****.***

Professional Summary

Customer-focused and dependable professional with 6+ years of experience delivering accurate, compliant service in fast-paced healthcare and financial environments. Proven ability to interact professionally with customers, handle transactions with precision, resolve issues efficiently, and support team operations. Known for attention to detail, strong communication, and a compassionate approach to customer needs. Seeking to contribute to a positive customer experience as a Retail Store Associate

Core Skills & Competencies

• Customer Service & Customer Experience (CX)

• Cash Handling & Transaction Accuracy

• Attention to Detail & Reliability

• Problem Solving & Issue Resolution

• Inventory Awareness & Process Adherence

• Compliance, Policies & Procedures

• Time Management & Multitasking

• Team Collaboration & Independent Work

• Clear Verbal Communication

• Technology & POS-Like Systems

Professional Experience

Fidelity Investments

Business Systems Analyst / QA Engineer March 2025 – January 2026

• Delivered consistent, high-quality service by accurately processing and validating customer-related financial transactions in a regulated environment.

• I interacted with internal customers to answer questions, clarify requests, and resolve issues promptly and professionally.

• Ensured accuracy and confidentiality while handling sensitive customer information, following strict company policies and procedures.

• I identified discrepancies, escalated concerns appropriately, and helped prevent service errors.

• Managed multiple tasks efficiently while meeting deadlines in a fast-paced setting. United Health Group – Optum

UAT Systems Analyst

August 2024 – December 2024

• Supported healthcare operations by reviewing and validating customer transactions with strong attention to detail.

• Worked collaboratively with team members to resolve issues and ensure smooth service delivery.

• Followed established procedures to safeguard customer information and maintain compliance.

Madhavi Deshmukh

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• Assisted users by clearly explaining processes and providing guidance to resolve questions

Navitus Health – EZest Solutions

Senior QA Test Analyst

August 2023 – January 2024

• Managed high volumes of work while maintaining accuracy and service quality.

• Identified and resolved transaction issues efficiently to support timely outcomes.

• Communicated clearly with team members to ensure understanding and alignment. CVS Health

QA Test Analyst

July 2017 – March 2023

• Processed and reviewed large volumes of transactions with strict accuracy and quality standards.

• Adhered to company policies, procedures, and regulatory requirements at all times.

• Supported internal customers by investigating issues, documenting resolutions, and preventing repeat problems.

• Used technology systems to track work, maintain records, and improve efficiency.

• Demonstrated reliability, teamwork, and accountability in a customer-focused environment.

Education

Bachelor’s Degree (Completed)

Certifications

• Certified Scrum Master – International Scrum Institute

• Business Analysis with Excel

• SQL Certification – Simplilearn

Technology & Tools

• Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Salesforce

• JIRA

• Digital workflow and documentation systems

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