Remote Customer Service & Delivery Coordinator

Cindy Massaro

Phone: 321-***-**** • Email: ***********@*****.*** • Location: Melbourne, FL

Professional Summary

Self-motivated mid-career professional with extensive experience in customer service, delivery coordination, and self-proprietorship. Brings strong administrative skills, reliability, and professionalism to remote work environments. Proven ability to work independently while maintaining excellent customer service standards.

Core Skills

Remote Customer Service • Delivery & Order Coordination • Administrative Support • Data Entry & Record Management • Client Communication • Scheduling & Time Management • Problem Resolution • Self-Motivated & Independent Work

Professional Experience

Self-Proprietor — Independent Operations

January 2019 – Present

• Manage daily business operations, scheduling, and customer communications

• Coordinate deliveries to ensure accuracy and timely completion

• Maintain administrative records, invoices, and documentation

• Provide consistent, professional customer service

• Work independently while meeting deadlines and service expectations Customer Service & Delivery Professional — Various Roles June 2002 – Present

• Deliver high-quality customer service through phone and direct communication

• Coordinate deliveries and monitor order completion

• Resolve customer concerns efficiently and professionally

• Maintain accurate records and follow established procedures

• Build long-term customer relationships through reliability and clear communication Education & Certification

Administrative Certification

Kathryn Gibbs Business School — 1992

Additional Qualifications

• Over 20 years of customer service experience

• Experienced in remote and self-directed work environments

• Strong written and verbal communication skills

• Detail-oriented with excellent organizational skills

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