Resume Title: Versatile Remote Work Enthusiast with CSR Experience
Resume:
Keana-lee Powell
Ulster Spring,
Albert Town P.O
Trelawny,
Jamaica
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EXPERIENCE
NREJ Accounting Services, 4 Rozelle Close, Manley Meadows, Kingston 2 — Payroll Administrator & Accountant Clerk
June 2017 - Sep 2021
Role:
>Filing statutory on TAJ website for clients
>Payroll
> File GCT
> Tax Compliant certificate
ITEL BPO, 1C- 1F Pawsey Rd, New kingston — Sales Representative
Sept 2021- Oct 2022
Role:
> sales representative On Bradford Exchange, Outbound and Inbound calls
Sutherland Global, Portmore Informatics Park, 7 East Tradeway, Building C, — Customer Service Representative
Nov 2022- Nov 2023
Role:
>Customer Service service representative for Humana Medicare Prescription and Drugs
IBEX GLOBAL, Building 1, GTech Park, Municipal Blvd, Portmore, Jamaica, — Sales Representative ( Seasonal)
Dec 2023- Apr 2024
Role:
>Sales Representative on Mint Mobile Cell Service ( Inbound/ Outbound Calls)
Fusion BPO, Trinidad Terrace,New Kingston — customer service Representative- credit 9
Apr 2023- Sep 2025
Role:
>Customer Service Representative for debt consolidation ( Inbound/Outbound/ POA)
EDUCATION
Eltham High School, Eltham Blvd, Spanish Town, St.catherine — School leaving Certificate
Sept 2012 - June 2017
Excelsior Community College, Denary Ave, Mountain view, Kingston — School Leaving certificate
June 2017- Jul 2018
QUALIFICATION
English A
Human and Social Biology
Social Studies
Integrated Science
Family And Resource Management
PROJECT
Designed a logo and branding for a fictional company
Work Ethics
Reliable- punctual, and following through on commitments.
Professionalism- demonstrating a high level competence, expertise, and accountability.
Respect- treating colleagues, supervisors, and clients with respect, kindness and dignity
Integrity- Being honest, trustworthy and transparent in my work.
Accountability- Being answerable for your actions, decisions and outcomes.
Skills
Microsoft office: Word, excel, powerpoint, Outlook
Data entry- accurate and efficient data entry
Basic Troubleshooting- Basic technical issue resolution
Flexibility- Adapting to new situations and task
LANGUAGES English- Fluent/ Professional
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