Customer Support & IT Helpdesk Professional
Resume:
TAMIKO COLTS
Apt. F*
Highland Park, MI 48203
***********@*****.***
OBJECTIVE
Provide efficient, detailed, and compassionate customer support to the clients and applicable departments and team members within the State of Michigan’s Department of Human and Health Services. EMPLOYMENT
HopSkipDrive LLC, Detroit, MI, 10/2022 - Present
Independent Transportation Contractor, 20 hours per week
Supervise and transport children to and from school and extracurricular activities. Self-Employed, Detroit, MI, 08/2021 - Present
Tutor, 10 hours per week
Research and develop learning modules.
Teach content and retention strategies for children and adults in math and reading. Primerica Financial Services, Inc., Detroit, MI, 04/2009 - Present Independent Contractor Financial Service Coach, 30 hours per week
Assess and customize financial strategies for current and potential clients.
Sell life insurance.
Create investment models and portfolios.
TechTeam Global, Inc., Southfield, MI, 09/2006 - 11/2010 Security Administrator and IT Senior Support Technician, 40 hours per week (on-call after hours)
Created and maintained computer system accounts for employees.
Received inbound calls from clients, managers, and technical support vendors to resolve any technical issues with their servers, desktops, laptops, printers, network, software and registers, and quality issues.
Reconfigured and Updated computers and registers with operating systems and software.
Tracked problem trends and investigated and resolved root causes for national and regional outages.
Developed and implemented standards to improve helpdesk management.
Made follow-up outbound calls to clients as follow-up on issues unable to be resolved.
Deployed service technicians for onsite repairs and resolving backend server problems.
Trained new hires with call procedures and documentation and gave technical support to level-one agents.
Koodles LLC, Southfield, MI, 08/2005 - 06/2006
Business Manager/Teacher Assistant, 30 hours per week
Collected company tuition, issued receipts, and produced financial reports.
Created and maintained enrollment database and attendance sheets.
Collected and tallied employee timesheets.
Trained new employees.
Supervised children in daily activities and lessons.
Created and executed weekly lesson plans.
Neighborhood Services Organization-Accounttemps, Detroit, MI, 01/2000 - 01/2001 Payroll Manager, 40 hours per week
Supervised payroll clerks.
Received, verified, calculated, and entered hours from timesheets for employees.
Transmitted, received, verified, and distributed checks via the ADP system.
Balanced the payroll, verified, entered, and updated employee records, deductions, and benefits.
Paid employer taxes and printed/mailed manual and emergency checks.
Filing and general office work.
EDUCATION
License, Life and Health Insurance, Securities: Series 6 and 63
Associate of Applied Business in Business Management, Eastern Gateway Community College, Steubenville, OH, 09/2022 – Attending
Bachelor of Science in Business Operations, DeVry Institute of Technology, Phoenix, AZ
High School Diploma, Cass Technical High School, GPA 3.0 - 1986 VOLUNTEER SERVICES
Sunday School Teacher, New Beginnings Community Church, 2009-Present Debate Team Organizer and Coach, Washington-Parks Academy, 2013-2015 Academic Games Organizer and Coach, Washington-Parks Academy, 2013-2015 Youth Leader Financial Education Trainer, New Beginnings Community Church, 2012 REFERENCES
Available upon request.
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