Experienced remote customer support professional
Resume:
Georgina Melendez
Champaign, IL 61821
**************@*****.***
Professional Summary
Results-driven Customer Engagement Specialist with over 10 years of experience in remote customer service, provider services, and member support. Adept at handling complex inquiries, resolving service issues, and delivering top-tier support in healthcare, telecommunications, and IT industries. Bilingual in English and Spanish.
Work Experience
Patient Service Representative
Promise Healthcare – Champaign, IL
September 2025 – Present
Highly organized, tech-savvy professional with strong experience coordinating high-volume requests, managing phone-based communication, and maintaining accurate records. Proven ability to multitask under pressure, deliver excellent customer service, and support efficient operations in fast-paced, remote-friendly environments.
Member Service Guide (Remote)
Devoted Health – Champaign, IL
April 2024 – July 2025
Served as the primary point of contact for Devoted Health members, providing assistance with health plans, benefits, and provider searches. Acted as a dedicated healthcare advocate, ensuring members optimized their benefits while navigating the healthcare system efficiently. Utilized data-driven insights to tailor solutions to individual member needs.
Business Service Representative
Carle Foundation Hospital – Urbana, IL
September 2022 – January 2024
Assisted patients with hospital registration, insurance verification, and financial assistance programs.
Reviewed medical records, explained patient rights, and maintained HIPAA compliance.
Managed cash handling, appointment scheduling, and insurance claims processing.
Remote Customer Service Engagement Specialist
Hotwire Communications – Orlando, FL
July 2019 – September 2022
Customer Support Lead
Charter Communications – Orlando, FL
January 2015 – April 2019
Delivered high-quality customer support by troubleshooting internet, cable, and voice service issues. Assisted customers with billing concerns, service modifications, and new service setups. Managed business and commercial accounts while maintaining bilingual support.
Education
Network and Communication Management (Bachelor’s Degree)
DeVry University – Orlando, FL
Skills
Customer Service • Healthcare Support • IT Support • Data Entry • CRM • HIPAA • Bilingual English/Spanish
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