Detail-Oriented Data Entry & Administrative Professional

EVELYN RODRIGUEZ

332-***-**** ******.*****@***.***

Pennsylvania (Remote) Bilingual: English & Spanish (Verbal)

PROFESSIONAL SUMMARY

Honest and diligent Account Management and Patient Support Professional with a background in Assistant Sales Management and crisis coordination. Recognized for exceptional empathy and service, with public customer reviews frequently citing my ability to provide “angelic” support during personal and medical crises. A self-directed leader specializing in breaking down complex challenges into manageable steps to provide organized peace and high-touch care to every member interaction.

CORE STRENGTHS

Patient & Member Advocacy

Verbal Bilingual Support (English/Spanish)

Crisis Management & Emergency Coordination

Account Reconciliation & Data Integrity

Conflict De-escalation & Resolution

HIPAA Confidentiality & Regulatory Compliance

PROFESSIONAL EXPERIENCE

Assistant Sales Manager Rent-A-Center

October 2025 – Present

Lead member experience and account management with a focus on empathy, retention, and win-win solutions.

Coordinate daily operations and resolve complex service issues while maintaining 100% data accuracy.

Manage detailed financial records and customer files, ensuring all office operations remain organized and efficient.

Front Desk & Night Audit Comfort Suites Bethlehem

2023 – 2024

Independently managed nightly financial audits and property operations during high-stakes overnight shifts.

Served as the primary point of contact for emergency response, collaborating with public safety officials to resolve crises.

Earned consistent 5-star public reviews; recognized by name in testimonials, with one guest referring to me as a “real-life angel” for support provided during a medical emergency.

Family Manager & Logistics Coordinator Self-Directed Leadership

2013 – 2023

Navigated complex medical and educational systems, managing all necessary communication and documentation.

Orchestrated a master schedule for a household of five, coordinating all appointments with external healthcare providers.

Developed simplified daily routines to manage complex logistics, turning overwhelming tasks into an organized environment.

TECHNICAL SKILLS

Software: Microsoft Office (Word, Excel, Outlook), Google Workspace, Zoom.

Operations: CRM Systems, Account Auditing, Process Simplification, Rapid Technical Adaptability.

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