Senior Client Support Specialist with 10+ Years Experience
Resume:
Renita Ezell
Antioch, TN *****
****************@***********.***
Work Experience
Senior Client Support Specialist
AmeriSave Mortgage Corporation-Sandy Springs, GA
February 2021 to Present
Generated leads for Loan Officers for Mortgage Applications. Inbound and outbound calling inquiries using a CRM system automatically dialing system. Fast pace. Followed up on leads by text email or phone call. Confirmed applications Satisfactory closing of funded loans Focus on helping customers with their need and goals. Over 10 years of experience in Customer Service, Appointment Setter, Working Remotely.
Contract Trcer
Navient Health-Hendersonville, TN
June 2020 to December 2020
Contact tracing for COVID -19 corona virus
Contacted patients with COVID and people who had been in close contact to insure that they are tacking all precautions to protect themselves and others.
Telemarketer/Sales
Marc Moore Agency-Nashville, TN
November 2019 to December 2019
Provided leads for auto, life, and homeowners insurance. Appointment Setter
Pinnacle Home Improvement-Nashville, TN
April 2017 to May 2017
Appointment Setter
Appointment Setter / Customer Service
Top Brass Building Services
July 2014 to July 2015
Call Center Agent
America Home Design
February 2014 to May 2014
Part Time Cashier
Metro Board of Education
November 2009 to April 2013
Appoibtment Setter / Inside Sales
Safe Step Walk-In Tub Company
June 2010 to November 2012
Education
Diploma
Pearl High School
Skills
• Improving customer support response time - Customer support response time improved (More than 30%)
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Microsoft Dynamics 365
• Microsoft Teams
• Microsoft Office
• Customer service
• Copper CRM
• Organizational skills
• Virtual client meetings
• Computer operation
• Call center agent experience
• Customer support specialist experience
• Appointment scheduling
• Negotiation
• Phone communication
• Windows
• Call Center
• Google Workspace
• Customer training
• Customer issue escalation
• SMS customer support
• Call center experience
• Providing product information
• Email outreach prospecting
• Computer literacy
• Siebel
• Upselling
• Salesforce
• Email customer support
• Networking event prospecting
• Ethernet
• Client interaction via phone calls
• Customer support experience within telecommunications industry
• Cold Calling
• Problem solver,appointments setting, invoices,accounting, inside sales, customer service
• Telemarketing
• Individual consumer customer service
• CRM Software
• Phone call management
• Zendesk Sell
• Customer support - Customer support experience (More than 20 years)
• Customer support experience within finance industry
• Outbound Sales
• Typing
• Client services
• Outbound calling
• Insurance Sales
• Phone etiquette
• Customer support experience within e-commerce industry
• Phone customer support
• E-Commerce
• B2B Sales
Languages
• English
Awards
Top Producer /Appointment setter/ Telemarketer
January 2004
Plaque from Gutter Guard as one of their Top Telemarketers in their Million Dollar Club who set over a million dollars profits in products sold in one year 2004 . Also another employer gave money for been their top telemarketer for the year Safe Step 2011 Certifications and Licenses
Driver's License
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