Senior Quality Engineer / Quality Leader Resume

Experience

Novolex (Pactiv Evergreen), Malvern, AR – 05/2024 to 02/2026

Senior Quality Engineer / Quality Leader

Led end-to-end customer complaint management, driving root cause and corrective actions using A3, 8D, 5-Why, Fishbone, Quality Alerts, and QIR within Dynamics-365, resulting in sustained corrective action effectiveness.

Owned critical-to-quality analysis through line testing and SPC monitoring (GainSeeker); generated actionable reports and facilitated cross-functional problem-solving meetings to improve process capability.

Served as Quality Leader for a multi-site Organizational Business Unit (6 US facilities), providing governance, KPI visibility, and alignment to corporate quality objectives.

Led the facility to successful BRCGS Version 7 re-certification (January 2026) by developing, updating, and deploying management system documentation and conducting comprehensive internal audits across all standard elements.

Drove a strong quality culture on the production floor through direct engagement, Gemba walks, and collaboration with operators, leveraging frontline expertise to reduce defects and improve compliance.

Implemented first-piece inspection visual standards at production lines, improving inspection consistency and reducing variation at the point of manufacture.

Implemented calibration programs and measurement system analysis, including oversight of calibrated equipment and execution of Gage R&R studies to ensure data integrity.

Led supplier quality performance monitoring, collecting and analyzing supplier data and partnering with procurement and vendors to address quality issues and improve incoming material performance.

Delivered weekly leadership standard work reports via Gensuite, ensuring visibility of risks, actions, and performance trends to site and corporate leadership.

Conducted and reported Perfect Case audits, 5S audits, safety Gemba walks, and line walk assessments using PEPS and OPX3360 systems, supporting operational excellence initiatives.

Initiated and lead cost savings project to reduce colorant usage by leveraging process data from GainSeeker, delivering measurement material cost reductions.

Developed and maintained Tier 1 (shift-level) and Tier 2 (management-level) accountability systems in SharePoint, driving daily execution and timely closure of quality and maintenance actions.

Created monthly quality KPI dashboards using Power BI and Tableau, translating data into leadership-ready insights for performance management and decision-making.

Achieved an 18% improvement in annual PEPS assessment scores within 12 months, demonstrating effective leadership, system maturity, and continuous improvement execution.

L3-Harris (Aerospace-Rocketdyne), Camden, AR – 03/2024 to 05/2024

Senior Quality Engineer

Performed on-line training to learn all aspects and job requirements of position.

Responsible for oversight on production quality of solid rocket fuel boosters.

Responsible for nonconforming material evaluation, containment, segregation, disposition and all applicable documentation and reporting to management, customer, and suppliers.

Quantic BEI (BEI Precision Systems & Space Company), Maumelle, AR – 04/2019 to 11/2023

Manager – Quality Engineering, Inspection and Test

Responsible for Quality Assurance staff of 24 employees including receiving and in-process inspectors, final test and metrology technicians, supervisors, quality engineers, and associated resource budgets.

Delegated as Management Representative for the company’s quality management system. Successfully implemented transition from ISO9000:2015 to AS9100D / ISO9000:2015 in 2020 and oversaw 90 internal and 6 external quality management system surveillances through recertification in 2023.

Responsible for all 1st, 2nd, and 3rd party quality system audits.

Contributed ROM quality costing and headcount requirements for over 30 new business development projects, customer request for quotes, and purchase orders.

Customer quality contact for NASA-GSFC, Northrup Grumman, L3Harris, Raytheon, Ball Aerospace, Blue Canyon, Lockheed-Martin, General Dynamics, Newport News Shipbuilding, Sikorsky, Bell, GDLS, and other programs.

Managed investigation and distribution of GIDEP advisory information to interested parties.

Promoted, hired, and trained 6 quality engineers to understand customer contract review, quality planning, process control, inspection, test requirements, SDRL requirements, milestone deliverables, non-conforming material protocols, root cause and corrective action processes, internal product and process audits and deliverable product documentation requirements as well as understanding of customer quality assurance flowdown requirements (STAMP package, and invoking supplier quality assurance requirements.

Reviewed and approved all new suppliers based on quality system evaluation and on-site assessment when needed.

Quantic BEI (BEI Precision Systems & Space Company), Maumelle, AR – 05/2016 to 04/2019

Senior Quality Engineer

Primary customer quality contact for programs I am assigned to for NASA-GSFC, Northrup Grumman, L3Harris, Raytheon, Ball Aerospace, Blue Canyon, Lockheed-Martin.

Accountable for all quality planning aspects for the project from contract review, through the program life cycle which includes customer quality assurance flowdowns and invoking customer quality assurance requirements to the supply chain, receiving and in-process inspection requirements including customer source inspection operations throughout production, generating test procedures for qualification, proto-qual, and acceptance level testing, conducted the testing plan, reviewed and approved all test reports, build records, and generated deliverable documentation packages, including Subcontract Data Requirements Listing records.

Oversaw customer and government source hardware inspections for workmanship utilizing IPC-620/WHMA-A-620C and J-STD-001 with space addendum, NASA 8739.1, 8739.2, 8739.3, 8739.4, etc.

Chaired Material Review Board meetings for nonconforming materials utilizing a cross-functional team approach to problem resolution using root cause and corrective action methods such as fishbone diagrams, 5 why, Is vs Is Not, etc., to ensure acceptable closure plans were in place. This includes both in-house and sub-contract non-conformances.

Lead continuous improvement projects in the receiving inspection area and final test, using lean manufacturing methodologies.

Reviewed AS9102 First Article reports from supply base. Generated and submitted AS9102 First Article reports to Lockheed Martin.

Performed internal and external product and process audits within the company and at the supplier locations. Traveled to perform product source inspections and facility quality system assessments.

Acted as Interim Quality Manager for 3 months prior to being promoted to that position.

Quantic BEI (BEI Precision Systems & Space Company), Maumelle, AR – 06/2009 to 05/2016

Quality Engineer

Same job responsibilities as shown above.

Became go-to QE to assist other programs when problems arose, utilizing my skills with root cause and corrective actions to get these other programs back on track.

Worked in collaboration with cross-functional teat on the largest programs in the company due to successful completion of previous projects that I was assigned to. After years of stellar annual performance reviews I was promoted to Senior Quality Engineer.

Sparton Corporation – Jackson, MI – 08/2007 through 06/2009

Performance Excellence Senior Engineer

Responsible for product quality on over 360 products.

Responsible for all quality development and implementation for new product introduction and launch.

Generated over 90 AS9102 First Article submissions.

Responsible for planning Source and DCMA inspections of finished product prior to shipment.

Responsible for Improving Quality Metrics for PPM, Internal First Pass Yield, Scrap, and COPQ.

Fasco DC Motor – Eaton Rapids, MI – 03/1996 through 07/2007

Senior Quality Systems Manager / Project Engineer

Appointed as QS-9000 Management Representative for eight manufacturing sites in the US, Canada, and Mexico.

Drove the successful transition from QS9000 to TS-1649 Quality Management System for all Fasco DC Motors manufacturing facilities in North America

Advanced Product Quality Planning (APQP) Coordinator

Developed 57 step Program Management System to document all APQP work requirement for every member of the cross functional team from product concept to production launch

Certified Six Sigma Blackbelt.

Act as mentor to Fasco’s current Black-belt candidates. Review candidate’s projects, monitor progress and assist as project team member.

Assist Engineering is qualitative analysis of various testing performed for the automotive and electric starter groups.

Performed over 200 Analysis of Variance (ANOVA) studies to determine contributing factors to motor noise and increased current draw.

Performed over 10 Design of Experiments (DOE) to optimize welding parameters, reduce variation in motor noise, optimize product testing parameters, and optimize motor shaft to ball bearing fit.

Performed over 20 T-Tests to evaluate comparison studies of test equipment.

Led Scrap reduction effort on anti-lock brake motor balance equipment that led to $25,000 per week cost reduction and allow process to build 100% of requirement on a single shift instead of 3 shifts per day.

Supervised and responsible for 5 Quality Engineers, 14 Quality Auditors, and 15 Internal Auditors and 3 tear-down analysts in 3 shift manufacturing operations at 5 locations in Indiana and Michigan.

Responsible for Customer PPM and On-time Delivery Divisional Lean Manufacturing Measurable Reports to Group Corporate office.

Improved customer performance by 90% from 623 PPM in January of 1997 to 49 PPM in June of 1998 prior to promotion to divisional headquarters in 1999.

Closed over 50 customer related corrective actions using the 8D approach to problem solving.

Responsible for developing, documenting, and implementing quality systems such as indicator pareto analysis, detailed data collection software programs that identify, rectify, and evaluate pro-active and reactive manufacturing issue resolutions.

Created, updated, and modified over 350 PFMEA’s, Control Plans, Operator Instructions, and Process Flow Diagrams.

Pyle Industries, Inc. - Huntington, IN – 06/1993 through 03/1996 – Quality Assurance Manager

Quality Assurance Manager / Project Engineer

Created ISO-9000 compliant quality system where none existed before.

Developed Key Process Indicators throughout the manufacturing process and started collecting and evaluating metrics to improve performance.

Reduced scrap in voice coil department by over $2500 per week by utilizing living pareto, accountability, and training.

Collaborated with contract Sound Engineer to develop an automated speaker sound quality and performance tester using Statistical Analysis culminating in elimination of rub and buzz escapes.

Integrated new computer network and phone system throughout the facility and acted as IT lead.

Programmed robotic adhesive dispenser to apply bead of adhesive on speaker mechanical and magnetic structures, and paper products, significantly shortening the cycle time for assembly.

Collaborated with manufacturing engineer to re-develop manufacturing practice reducing the build cycle of the speaker from 4 days to less than 1 hour, increasing productivity by over 500%.

Wabash Magnetics – Huntington, IN – 03/1993 through 06/1993

Environmental Test and Calibration Technician

Performed environmental testing on automotive engine compartment sensors, which included initial electrical and mechanical, air to air and liquid to liquid thermal cycle, thermal burn-in, accelerated life, vibration, salt fog, humidity, chemical soak, drop and final electrical and mechanical testing.

Responsible for the calibration of all measuring devices, verifying tolerances with no adjustments, and sending other devices out for calibration.

Found and implemented a calibration supplier capable of on-site calibrations saving shipping costs and improving the timeliness of required calibrations.

Angola Die Casting – Angola, IN – 01/1993 through 03/1993 (3 months) – 2nd Shift Supervisor

Second Shift Secondary Operations Supervisor

Supervised between 7 and 11 secondary operators performing cutoff, grinding, reaming, sanding, polishing, and other secondary operations on the second shift of a 3 shift diecast foundry, responsible for the safety, training, and productivity.

Improved shift productivity from 45% to over 100% by utilizing die cast operators and off shift OT help to perform all secondary operations on products cast on the second shift. This resulted in reduction in backlog and improve customer deliveries.

Philips Technologies – Auburn & Garrett, IN – 06/1984 through 11/1993 – Electronic Technician

Electronic Technician / Inspector / Line Operator

Responsible for the timely evaluation and rework plan for non-conforming product from 26 different circuit card assembly production lines.

Maintained records of rework to evaluate for trend analysis and recommend corrective actions to the engineering department.

Developed documentation format in WordPerfect for contracted technical writer to use that provided the company desired framework that the process instructions were to be written within, allowing each instruction to be one continuous document instead of each page being a document of its own, making revisions less complicated.

Trained new technicians on troubleshooting techniques to improve their performance.

Worked full time while attending college to complete by BSEET degree.

Promoted from Inspection Lead to Electronic Technician on the automotive side of the business after receiving my ASEET degree.

Performed all inspection operations on anti-submarine warfare product including hosting and assisting the DCMA representatives during lot acceptance test selection.

Performed solder workmanship inspection and touchup as an assembler on the production line.

Education

Purdue University - Fort Wayne, IN - ASEET – 1984 through 1994

Only need to complete Senior Design Project – Phase II for completion of BSEET degree – Transcript available on request.

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