Customer-Focused Technology Support Specialist
Resume:
LACEY
LINGENFELTER
*********@*****.***
Elkhorn, NE 68022
CONTACT
SKILLS
• Customer Service
• Client Support
• Organization Skills
• Communication Skills
• Fast Learner
• High Energy
• Self-Starter
• Problem Solving
• Growth Mindset
• Curious and eager to learn
• Salesforce
• Fuze
• Slack
• Microsoft Office
• Zoom
• Copilot
• Zoho
• Smartsheets
• OneNote
• WellSky
• ZeeWise
• PC systems
• Apple systems
Customer-focused professional with 26 years of experience delivering high-quality service, support, and team leadership across remote, healthcare, education, and retail environments. Proven ability to multitask, resolve complex issues, and adapt quickly in fast-paced settings. Highly organized, reliable, and proactive, with strong communication skills and a growth mindset.
PROFESSIONAL SUMMARY
Technology Support Specialist
Right at Home
Vendor Support Representative (Remote)
The Knot Worldwide (TKWW)
Teaching Assistant
Elkhorn Public Schools, Elkhorn, NE
Customer Loyalty Specialist
EXPERIENCE
July 2024 - Present
Provide technical support and training for company-sponsored software, assisting franchise offices with system setup, troubleshooting, and best practices.
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Served as a point of contact for resolving support tickets, login issues, and application access concerns.
•
Supported new franchisees with QuickBooks setup, system configurations, and
• operational workflows.
March 2021 - October 2023
Applied in-depth product knowledge to efficiently support Wedding Professionals.
•
• Resolved complex issues via phone, email, and onboarding sessions.
• Maintained high customer satisfaction while exceeding performance metrics. Utilized Salesforce daily to track cases, document interactions, and manage workflows.
•
• Took on additional responsibilities to expand skill set and support team success. August 2019 - January 2021
• Supervised regular and guided study halls.
• Provided support in the Media Center/Library.
• Assisted students and staff to ensure a productive learning environment. June 2018 - July 2019
Kugler Vision, Omaha, NE
Front End Assistant Team Leader
Whole Foods Market, Omaha, NE
Front End Supervisor
Whole Foods Market, Omaha, NE
Front End Cashier
Whole Foods Market, Omaha, NE
Internet Specialist (Online)
Norfolk Transmission
• Answered and routed incoming calls to appropriate personnel.
• Played a key role in implementing a new Salesforce system.
• Processed financial transactions, including payments and supply orders. Increased customer retention through consistent follow-ups and relationship building.
•
February 2015 - June 2018
• Created staff schedules aligned with sales and coverage goals. Collaborated with supervisors to lead and develop a high-performing Front End
• team.
• Hired, trained, and evaluated team members.
• Conducted performance reviews and provided coaching.
• Oversaw supply ordering and inventory management.
• Organized and managed the annual Holiday Table program. January 2013 - February 2015
• Managed Front End operations while maintaining a customer-first environment.
• Promoted company core values and sustained strong team morale. July 2012 - January 2013
• Delivered exceptional customer service at checkout and bagging stations.
• Represented the company with professionalism and positivity. January 2015 - Present
• Identify emerging online trends relevant to the business model. Coursework in Veterinary Technology
Iowa Western Community College, IA
EDUCATION
January 2011
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