Operations & Tax Administration Leader

NATALIE BAKER PROFESSIONAL

928-***-**** ****************@****.*** Avondale, AZ

Operations management professional with a strong background in tax analysis and client relationship development. Proven track record in conflict resolution and time management, enhancing operational efficiency.

SKILLS

Time management and attention to detail

Team supervision

Customer Service specialist

Promotional marketing

Sales strategies development

Database management software proficiency

Effective communication

Build revenue streams

Strategic business planning

Client relationship building

Client engagement

Sales management

EXPERIENCE

CEO (Small Business Owner) TLC Diamond Bright Cleaning Service - Avondale Estates, AZ 03/2022-Current

Maintained cleanliness of all floor types through sweeping, mopping, and polishing.

Sanitized bathrooms, ensuring compliance with stringent hygiene standards.

Cleansed kitchen appliances, focusing on stoves and microwaves for optimal functionality.

Reported maintenance issues to homeowners promptly for timely resolution

Moved furniture to access baseboards and remove dust in hard-to-reach areas; used cleaning chemical following procedures

Concession Stand Manager Jax Transitional Homes – Phoenix, AZ 02/2025-04/2025

Supervised staff activities to ensure service quality and guest satisfaction

Prepared and served food according to specific guest requirement and health codes

Operated cash register, processed payments, and provided accurate change to patrons

Created promotional materials to enhance visibility of concessions offerings at events

Welcomed guests with appreciation and maintained a positive business image

Tax Office Manager Independence Tax Service – Glendale, AZ 11/2015-04/2022

Executed month-end and year-end closings while maintaining audit-ready records

Coordinated preparation of external audit materials alongside financial reporting

Analyzed income statements and balance sheets to determine tax liabilities.

Corresponded with government agencies to resolve discrepancies in submitted documents

Conducted research and completed documentation for tax-related inquiries.

Reviewed tax returns for individuals, corporations, and partnerships to ensure accuracy.

Restaurant Manager Subway Phoenix, AZ 04/2020-03/2022

Inspected dining room for cleanliness and compliance with safety standards

Provided exceptional customer service by proactively anticipating guest needs.

Oversaw food preparation, production, and presentation to meet quality standards.

Monitored dining room activity to ensure optional service for all guests

Stocked server areas with necessary supplies during shifts for efficiency

Concessions Manager Footprint Center Phoenix, AZ 07/2016-04/2020

Established quality control standards for menu items, ensuring optional portion size, presentation, and taste.

Supervised staff activities to maintain high service levels and support guest needs

Directed patrons to restrooms and amenities, enhancing overall customer experience

Brewed and served coffee and tea with preferred add-ins to meet guest preferences

Served food and beverages at take-out counters for efficient service

Education and Training

High School Diploma – Central High School, Detroit, MI

Colleges attended – Maricopa Community College, Glendale Community College, Glendale, AZ

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