Administrative Operations Specialist

CRISTINA RINCON

Gilbert, AZ ***** · 480-***-**** · ***********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable professional with over 15 years of experience in data entry, catalog auditing, and administrative support across multiple industries. Known for exceptional accuracy, organization, and adaptability in fast-paced environments. Skilled in identifying process improvements, maintaining confidential data, and collaborating effectively with cross-functional teams to meet performance goals and deliver consistent, high-quality results. EXPERIENCE

Process Executive Compunnel Inc. — December 2024 to July 2025 Processed and analyzed client data following established workflow and accuracy standards. Collaborated with project managers and QA teams to resolve data discrepancies and enhance overall process efficiency. Maintained confidentiality and data integrity across multiple systems, while being recognized for consistent productivity, attention to detail, and meeting key performance metrics. Data Entry / Catalog Auditor Aston Carter — October 2022 to January 2024 Created and maintained extensive product catalogs for DoorDash clients with a focus on accuracy and user experience. Conducted detailed audits of catalog content including picture verification, web link checks, and data formatting according to strict guidelines. Adapted quickly between projects and teams while consistently surpassing performance metrics, earning recognition as Performer of the Week for exceeding quality and speed goals.

Express Claims Service Specialist Allstate — July 2019 to April 2022 Managed customer claims from initial report to resolution using digital systems and industry best practices. Communicated compassionately with clients to ensure an efficient and positive experience. Mentored new employees, conducted floor walks, and served as interim team lead when needed. Led CSWG task team initiatives and contributed to ongoing process improvements. Career Sabbatical — May 2015 to July 2019

Dedicated time to raising children and managing household operations while continuing personal and professional development through volunteer work and self-study. Office Assistant A-Star Staffing — April 2014 to May 2015 Managed front office operations, including phone systems, candidate intake, and client communication. Processed applications, verified references, and conducted preliminary interviews. Maintained and updated confidential company records and databases to support efficient hiring workflows. Administrative Assistant Brule Benefit Advisors — November 2013 to April 2014 Created and maintained client files and internal databases, drafted correspondence, and processed applicant documentation. Supported day-to-day administrative functions and coordinated office communications to ensure smooth operations.

Openings Coordinator Pite Duncan LLP — November 2010 to November 2013 Prepared and processed legal files and documents for attorneys under strict deadlines. Cultivated strong relationships with major banks and court entities, ensuring compliance and confidentiality while managing multiple caseloads in a fast-paced environment. EDUCATION

Mesa Community College — University Studies, 2008–2009 SKILLS

Data Entry and Catalog Auditing; Administrative Support; Quality Control and Process Improvement; Microsoft Office Suite (Word, Outlook, Excel); Sourcing and Research; Customer Communication and Service; Adaptability and Quick Learning; Confidential Record Management.