Multilingual Remote Customer Solutions Specialist

Gisele Onga. Nana

***** ****** **** **.

Aldie, VA 20105

Mobile: 703-***-****

Email: ******.****@*****.***

Summary

Since March 18, 2010, I have been serving as the Executive Director of GLOBAL HOME CARE Agency in Fairfax, VA, a subdivision of Global Consult Inc. Prior to this role; I accumulated six years of experience at ResCare/Crown Home Care Agency in Fairfax, VA, where I held various positions, including Receptionist/Program Assistant, Payroll Specialist, and Human Resource Coordinator. I have a strong command of Microsoft Office and am adept at filing, sorting, and maintaining organized office and file systems. My responsibilities are extended to providing customer service by directly communicating with Medicaid VA, customers, and employees, and addressing phone calls and requests to ensure timely delivery of information or services. Additionally, I systematically filed and organized all related case documents post-discharge. My customer service skills were further enhanced through previous sales positions. I am fluent in English, French, and Spanish.

Education History

I am currently pursuing an online Master's in Legal Law Studies for the period of 2025-2027.

Medical Technician at Manor Care 2002-2006

Real Estate License 2007; Weichert University, Fairfax, VA USA

BA in Private law 06/1990; University of Yaoundé, Cameroon,

Graduated with A, Honor 06/1986, Bilingual high school of Yaoundé,

Employment History

Global Consult DBA Global Home Care, 11350 Random Hills Road, Suite 800; Fairfax, VA; Office Manager 03/17/2010 to present. I am responsible of office-administrative tasks including, but not limited to:

- Maintaining lists/databases of clients and staff assignments

- Maintaining Company’s electronic filing and billing.

- Organizing company meetings, staff training workshops,

- Assuring day-to-day administrative responsibilities including payroll bi-weekly.

- Editing, formatting, publishing, dissemination

- Translation of communications into Spanish, into French, and into English as needed.

- Assisting the financial team in running and preparing the financial reports.

- Scanning and filing documents

- Responding to requests for information regarding the work of the company.

- Maintaining positive and productive working relationships with staff and clients.

I am responsible for directing the day-to-day administrative operations to support company’s staff in performing their duties. I supervise personnel responsible of records, those in charge of billing for services provided, I participate in interviews and employees hiring.

I am responsible for facility management and oversight of office management information and record system, and do interpret relevant policies and procedures for staff. Orient new personnel and provide training (HR) updates when needed.

RESCARE- Crown Home Care Agency, Chantilly, VA- 703-***-****

Administrative Assistant from 08/2006 to 03/17/2010.

I was in charge of:

-Customer service,

-Entering data for payroll, billing Medicaid VA

-Managing supplies and tracking all certificates in employees' folder for renewal/updates and scheduling all visits for nurses.

-Overseeing the ordering and inventory of equipment and office supplies,

-Create and maintain database

-Analyzing statistical data and information and prepare reports, typing and proofing letters, labels, documents and correspondences,

-Filing critical information and establishing files, receiving and greeting visitors and orienting incoming calls, screening and sorting mail.

-Compiling DMAS 99, 98, 97 & DMAS 225; UAI for Medicaid patients

I also used my knowledge of foreign language (Spanish and French) to efficiently communicate with clients and employees and this is a plus for the company.

I am dedicated to assisting all employees in proficiently complying with their duties, scheduling meetings when necessary, receiving and orienting new employees, compiling reports, typing and proofing all letters, correspondences, labels, filing information and establishing new files

Weichert realtors, Fairfax, VA

Licensed Realtor (part time) from 08/2007 to 03/2008- Five days desk duty a month

Sales person(Independent Contractor) working with first time buyers, bank owned properties, Repossess homes, rentals, neighborhood specialist providing client with knowledge on location and all amenities available in the area.

Explaining and collecting required signatures on all contracts according to the law; collecting all documents relevant to the transaction and establishing appropriate files.

Arden Courts, Fairfax, VA, from 03/2002 to 08/2006

Medical technician, caregiver (shower, feeding, entertaining, supervising, guardian angel in liaison with families, BP Weight and Pulse monitor)

Front desk coordinator as needed, Scheduler Responsible to interviewing new applicants and providing training.

I also served as translator from English to Spanish or vice versa when necessary.

Law firm of Mrs. Colette TIBAGNA NYAABIA, Yaoundé, CAMEROON (Central Africa)

Assistant Lawyer and Acting Executive Assistant, 01/1991 to 01/2001. I was responsible for:

- Carrying out a variety of day to day functions in a law office such as meeting with clients, assisting attorneys, doing research work, and filing various documents;

- Interpreting legal rulings and rules for individuals and companies;

- Acting as a trustee, guardian or fiduciary, if needed;

- Drafting documents related to property rights, business rights, and others.

- Assisting in the Settlement of legal disputes and drafting legal contracts.

- Participating in the drafting of laws and regulation with government/ public administration.

- Typing and proofing letters, documents and correspondence,

- Filing information and establishing files as needed.

- Writing wills, contracts and subcontracts, partition statement in case of divorce, death, procurement, donation statements, adoption.

- Preparing legal documents

- Preparing annual or quarterly reports.

- Making use of computer devices for researching, entering data and preparing reports.

Other:

Languages: English (Native), French (excellent), Spanish (excellent) Italian (some)

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