Customer Service Specialist with Conflict Resolution Skills
Resume:
CALYPSO SOLOMON
*************@*****.***
Kodiak, AK 99615- Moncks Corner SC 29461
I excel at managing high-stress situations and resolving customer disputes. My proficiency in organizational skills and conflict resolution, coupled with a strong product knowledge, led to efficient problem- solving and customer satisfaction. Achievements include maintaining excellent accuracy in transactions and contributing to team best practices for service excellence.
PROFESSIONAL SUMMARY
Publix Super Markets Inc - Customer Service Representative Moncks Corner, SC • 06/2023 - 05/2024
Cactus Flats Natural Foods - Cashier
Kodiak, AK • 09/2022 - 01/2023
Publix supermarkets- Pharmacy Tech
Moncks Corner,SC 06/25-Present
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Collaborated with team members to develop best practices for consistent customer service delivery.
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Utilized customer service software to manage interactions and track customer satisfaction.
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Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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Assisted customers with returns, refunds and resolving transaction issues.
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• Stocked, tagged and displayed merchandise as required. Worked closely with shift manager to solve problems and handle customer concerns.
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SKILLS
• Attention to detail
• Problem-solving abilities
Active Listening and critical
thinking
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• Excellent communication
• Conflict Resolution
• Proficient organizational skills
Trident Technical College
Kodiak College
Kodiak, AK
Pursuing A Degree in Accounting
Kodiak High School
Kodiak, AK • 05/2024
High School Diploma
EDUCATION
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