Remote Customer Solutions Associate Leader

WILLIAM MAC

Tampa, FL ********@*****.*** 813-***-**** www.linkedin.com/in/bill-william-mac-team-leader/

PROFESSIONAL SUMMARY

Results-driven sales leader with 10+ years of expert experience driving revenue growth, mentoring sales teams, and executing regional sales strategies in highly structured, metric-driven environments. Proven ability to exceed revenue and gross profit goals through disciplined forecasting, pipeline management, and data-informed coaching-training. Recognized for developing high-performing Account Managers through consistent performance management, strategic planning, and hands-on mentorship. Collaborative leader with strong executive presence, analytical rigor, and a people-first leadership style.

CORE SALES & LEADERSHIP COMPETENCIES

Regional Sales Strategy & Revenue Growth

New Business Development & Pipeline Expansion

Forecasting (Monthly / Quarterly / Annually)

Account Manager Coaching & Mentorship

KPI Management & Sales Analytics

Sales Presentations, Seminars & Enablement

Call Planning, Pre-Sales Strategy & Proposal Review

CAREER HIGHLIGHTS

Led multiple underperforming sales teams through rapid KPI and revenue turnarounds, reducing active performance improvement plans by over 70% within two months through structured coaching and accountability.

Performed a leadership role in Verizon’s largest organizational transition, enabling 1,300+ retail sales professionals and 100+ leaders into a new remote sales model while maintaining revenue continuity.

Designed and delivered scalable sales training, playbooks, and presentation strategies adopted nationally to improve close rates, forecasting accuracy, and seller confidence.

PROFESSIONAL EXPERIENCE

Verizon Tampa, FL (Remote)

Senior Representative – Inside Sales (Business) January 2023 – December 2025

Drive new business development and expansion of existing accounts through consultative sales of Verizon Business solutions, including VoIP, (FWA) Fixed Wireless Access, managed connectivity, and professional services.

Contribute to sales forecasting and opportunity tracking by maintaining accurate CRM data and providing regular updates on active opportunities and proposal status.

Developed and delivered Verizon Business Complete (VBC) sales training materials and presentations used by leaders and Account Managers to improve solution positioning and close effectiveness. Increased participation rate from 12.8% to 21.3% within 2 months of presenting the training materials created.

Interim Supervisor – Inside Sales January 2021 – December 2021

Managed and mentored an inside sales team with full accountability for revenue attainment, forecasting, KPI performance, and operational execution. Conducted weekly one-on-one performance meetings, providing constructive feedback, coaching on prospecting techniques, call planning, presentations, and closing strategies.

Performed detailed sales analysis and reporting on revenue, productivity, and proposal volume to inform leadership decision-making, as well as using tableau and other KPI tools to manage KPI’s for reps and teams. Participated in recruiting and interviewing efforts to attract and develop high-performing sales talent.

Transition Coach – Inside Sales February 2020 – December 2020

Supported Verizon’s largest organizational transition, onboarding and enabling 1,331 sales representatives and 100+ leaders into a new remote inside sales model.

Partnered cross-functionally with Sales Operations, Commissions, Learning & Development, and Senior Leadership to ensure continuity of revenue and sales execution. Developed and facilitated sales training programs, strategic selling workshops, and leadership briefings across multiple regions.

Senior Analyst – Sales Operations July 2019 – February 2020

Delivered sales performance analysis and reporting for senior leadership, including revenue trends, forecast accuracy, and productivity metrics.

Supported regional sales strategy through KPI dashboards, proposal tracking, and performance analytics.

Designed and executed sales contests and revenue-driving initiatives, contributing to a 20.8% increase in ARD quarter over quarter.

Led cross-functional initiatives to improve sales process efficiency and employee engagement across multiple sales channels.

Solutions Manager February 2014 – May 2018

Led sales performance and customer experience initiatives across multiple retail locations, driving consistent year-over-year growth in Net Promoter Score (NPS).

Mentored sales representatives on consultative selling, solution presentations, and closing techniques.

Collaborated with district leadership to execute regional sales strategies and improve overall revenue and customer satisfaction outcomes.

EDUCATION & CERTIFICATIONS

A.S. Business / Commercial Art

Metropolitan University – Tampa, FL

Lean Six Sigma Green Belt – Verizon Business University - Ongoing professional development in leadership coaching, sales facilitation, and performance management.

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