Retail Operations & Customer Service Professional

Tammy Lyles

Gloucester Point, VA 757-***-**** ************@*****.***

Professional Summary

Versatile and reliable professional with a diverse background in retail operations, financial transactions, and personalized service. Proven track record of maintaining high levels of accuracy in fast-paced environments, from state-regulated retail to independent logistics. A dedicated team player with strong communication skills and a commitment to operational excellence, seeking to leverage my experience in customer relations and time management to contribute effectively to your organization. Core Competencies

* Financial Accuracy: Expert in cash handling, point-of-sale (POS) operations, and daily financial reconciliation.

* Customer Relations: Skilled in providing professional service, resolving inquiries, and fostering positive client relationships.

* Operational Logistics: Experienced in inventory management, route optimization, and maintaining organized workspaces.

* Adaptability: Demonstrated success in pivoting between diverse industries, including healthcare, retail, and the gig economy.

Professional Experience

Virginia ABC Authority Gloucester Point, VA

Retail Associate August 14, 2025 – February 16, 2026

* Executed precise cashier duties in a high-volume, state-regulated environment, ensuring 100% accuracy in financial transactions.

* Managed specialized inventory for spirits and wine, including unloading shipments and organizing backstock.

* Verified customer identification to ensure strict compliance with state legal requirements for alcohol sales.

* Maintained store safety and cleanliness standards, adhering to all authority policies and procedures.

Dollar Tree Gloucester Point, VA

Retail Associate November 4, 2025 – February 16, 2026

* Processed a high volume of customer transactions accurately at the point of sale while providing friendly and efficient service.

* Facilitated store organization by unloading freight and stocking a variety of merchandise across multiple departments.

* Assisted in store "recovery" to maintain tidy aisles and a welcoming shopping environment.

* Collaborated with the management team to resolve customer concerns and streamline daily tasks.

Abacus Gloucester Point, VA

Toll Collector December 2023 – August 12, 2025

* Managed toll collection with a focus on financial precision and expedited traffic flow.

* Accounted for all cash and electronic funds, maintaining detailed records of daily transactions.

* Provided motorists with travel information and directions, ensuring a professional public- facing presence.

DAV Thrift Store Hampton, VA

Retail Associate October 2023 – December 2023

* Manages cashier duties and processes customer transactions accurately at the point of sale.

* Maintains a tidy sales floor by stocking shelves and arranging displays to enhance the shopping experience.

* Communicates and coordinates with colleagues to streamline daily operations and store efficiency.

Gig Worker (Uber, DoorDash, Instacart)

Independent Contractor July 2022 – Current

* Navigates high-demand environments to deliver food and groceries promptly and accurately.

* Optimizes routes and manages schedules independently to meet strict service commitments.

* Utilizes technology and apps effectively to manage workload and ensure seamless task completion.

Personal Care Assistant Various Locations

Healthcare Professional June 2019 – July 2022

* Provided compassionate personal care, including mobility support and activities of daily living.

* Monitored medications and maintained detailed records of client care plans.

* Responded effectively to emergencies, prioritizing client safety and comfort. New Beginnings Great Falls, SC

Owner/Operator February 2018 – June 2019

* Founded and operated a consignment store, overseeing all business development, financial management, and inventory.

* Implemented marketing strategies and customer engagement initiatives to drive sales. Education & Skills

* Technical Skills: POS Systems, Route Optimization, Financial Reporting, Inventory Management.

* Soft Skills: Problem-Solving, Team Collaboration, Time Management, and Professional Communication.

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