General Manager, Multisite Operations Leader

ERIK HALVORSEN

Carolinas (SC/NC), Southeast Region 828-***-**** *******@*****.*** linkedin.com/in/erikkhalvorsen

VP OPERATIONS MULTI-STATE, MULTI-UNIT SERVICE & HOSPITALITY PLATFORM SUMMARY

Executive operations leader who scales and stabilizes complex, multi-unit organizations by building leaders, creating field clarity, and installing disciplined operating cadence. Known for mentorship-driven leadership development, succession planning, and translating strategy into consistent frontline execution that improves guest experience and performance.

Proven track record leading $240M+ and $350M+ revenue platforms, multi-state expansion and integration, and enterprise KPI and analytics transformations that drive sustainable profit growth, cash flow, and execution consistency across geographically dispersed teams.

CAREER HIGHLIGHTS

Scaled PE-backed, multi-unit consumer platforms from 30 to 80+ locations, growing revenue from $98M to $241M while strengthening execution consistency, leadership coverage, and operating discipline.

Built enterprise operating systems (CRM, loyalty, KPI governance, Power BI) driving 150K incremental annual visits, $17.1M in revenue growth, and $18M+ in company-wide savings across labor, COGS, and productivity.

Held full P&L and EBITDA ownership across $240M–$350M portfolios, balancing growth, margin expansion, capital deployment, and operational stability in high-volume, low-margin environments.

Led enterprise go-to-market rollouts translating customer insights, product innovation, and technology into field-ready execution across 90+ locations, delivering 31% same-store sales growth and 41% profit growth.

Built leadership development and succession systems at scale, reducing leadership turnover by up to 41%, improving engagement, and sustaining performance through rapid growth and change.

Stabilized execution and elevated customer experience during hyper-growth and M&A, improving NPS from the high-50s to nearly 80 while reinforcing accountability and brand trust.

Strategic Operations Consultant April 2023 – Present

GLG25, AZ, IL, CA, NC, SC

(Convenience / Retail / Multi-Unit Focus)

Partner with CEOs and COOs of multi-unit convenience retail and foodservice platforms to diagnose execution breakdowns through field observation, process mapping, and KPI analysis, identifying labor inefficiencies, food execution gaps, and margin leakage across store networks.

Design operating models and execution playbooks spanning labor deployment, food production workflows, merchandising cadence, and frontline accountability—aligning strategy with real store constraints.

Lead cross-functional problem-solving across operations, merchandising, supply chain, and analytics to eliminate waste, improve cycle time, and strengthen execution readiness prior to scale.

Support enterprise KPI governance and Power BI reporting to translate data into actionable field behaviors, improving productivity, compliance, and consistency at the unit level.

Selected for high-impact engagements focused on growth readiness, turnaround stabilization, and margin recovery, leveraging deep convenience retail and foodservice operating experience.

Vice President of Operations July 2021 – April 2023

SUPER STAR CAR WASH, AZ, CA, TX, CO

Executive responsibility for multi-state operations encompassing 85+ locations and $240M+ in annual revenue; led 5 RVPs, 18 DMs, and 1,300+ team members.

Scaled footprint from 30 to 85 locations in under two years while improving execution consistency through standardized operating cadence and field leadership rhythms.

Led the enterprise go-to-market design and rollout of CRM and loyalty platforms, coordinating Operations, Marketing, IT, and field leadership to drive 150K incremental annual visits and $17.1M in YOY revenue growth; built Power BI and KPI systems to manage adoption, execution consistency, and post-launch performance, delivering $8.4M+ in savings.

Owned company-wide budgets/forecasting and performance management; exceeded targets by $21M in revenue while improving profitability by $6.9M.

Implemented KPI dashboards and review cadences that identified labor and productivity gaps and delivered $11M+ in savings.

Vice President Food & Beverage Operations 2017 – June 2021

REFUEL OPERATING COMPANY, LLC, (DOUBLE QUICK, INC) SC, NC, TX, MS

Executive leadership across SC, NC, TX, and MS for a $350M convenience retail and foodservice platform (90+ locations); led 6 Regional Managers, 18 District Managers, and 1,800+ employees with full accountability for food performance, execution, and financial results.

Architected and led enterprise go-to-market strategy for modern convenience food platforms—including hot and cold grab-and-go, globally inspired flavors, and customizable builds—using customer data, CRM insights, and loyalty engagement trends to align innovation with traffic drivers and store-level execution realities.

Integrated CRM, loyalty platforms, and customer analytics into category strategy and merchandising decisions, driving 150K incremental annual visits and $17.1M in incremental internal sales, while improving offer relevance and repeat purchase behavior.

Directed cross-functional rollout and execution across merchandising, supply chain, vendor partners, training, and field operations, translating food innovation into field-ready programs supported by execution playbooks, training cadence, and compliance controls—delivering 31% same-store food sales growth, 41% profit growth, and a 4.9% EBITDA improvement.

Owned category P&L, capital planning, and performance governance, leveraging Power BI dashboards and KPI frameworks to identify labor, COGS, waste, and productivity gaps—delivering $9M+ in enterprise savings through corrective action and frontline coaching.

Standardized SOPs, food safety systems, audits, and execution standards across brands, improving compliance scores from C+ to A- while strengthening consistency, quality, and operational control at scale.

Led enterprise labor and COGS optimization programs, combining data-driven analysis, CRM insights, and accountability-based field coaching to generate $4.7M in additional savings and elevate frontline capability.

District Manager February 2002 – July 2017

GOLDEN CORRAL (GC PARTNERS, INC, FRANSHISEE), NC

Led 16 high-volume restaurants generating $46M+ in annual revenue; recognized as Southeast Region District Manager of the Year.

Corporate liaison to Golden Corral supporting franchise-wide strategy, training, and compliance initiatives impacting 500+ restaurants.

Built accountability systems and training programs that delivered $2.3M in annual savings and improved guest experience.

Championed Myrtle Beach unit to Top Restaurant in the Nation status through leadership presence, standards, and execution discipline.

Executive Chef March 1995 – August 2001

NOBLE FOOD AND PURSUITS, NC

Led culinary operations for upscale, chef-driven restaurants; built and developed high-performing teams focused on execution, food safety, and guest experience.

Recognized as an 'Up and Coming Chef' (SouthPark Magazine / Charlotte Magazine) for leadership, creativity, and operational excellence.

CORE EXECUTIVE COMPETENCIES

Enterprise & Portfolio Operations • Full P&L / EBITDA Ownership • Budgeting, Forecasting & Capital Planning • Multi-State Field Leadership • M&A Integration • Operating Cadence & KPI Governance • Audit, Compliance & Risk Management • Foodservice & Hospitality Operations • Leadership Development, Mentorship & Succession Planning • Culture Transformation • Cross-Functional & Board-Level Partnership

EDUCATION & CERTIFICATIONS

Associate of Applied Science (A.A.S.), Culinary Arts

Management Development & Food Service Supervision Diploma

Communication Champion – Taking Great People to Greatness, Elliot Leadership Institute

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