Logistics & Operations Manager with KPI Focus
Resume:
January **** to Current
REGINA XORVEY AMEKU
Summary
Dedicated Operations Manager skilled in establishing Key performance indicators and directing day-to-day operations. Known for fostering teamwork and enhancing productivity through strategic training initiatives. Committed to achieving business goals while maintaining high customer satisfaction. Skills
Honesty
Integrity
Teamwork
Excellent communication
Continuous Improvement
Report writing skills
Operational strategy
Performance monitoring
Experience
OPHIASARE ENTERPRISE
Operations Manager, Customer Experience
Monitored team performance, identifying areas for improvement and implementing effective training programs.
Established key performance indicators (KPIs) to track operational success and drive continuous improvement.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Analyzed data from daily reports to identify trends in production performance metrics. Developed key performance indicators to measure effectiveness of operational processes. Managed filing systems for invoices, receipts, and financial documents to enhance accessibility. Provided administrative support during audits by organizing financial documents and records. Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
FYSSO GHANA
Intern
Assisted in the coordination of project timelines and deliverables to ensure on-time completion. Compiled and organized project documentation for easy access and reference by team members. Participated in team meetings to provide updates on project status and discuss strategies for improvement. Performed data entry tasks to maintain accurate records and documentation for various projects. Maintained positive working relationship with fellow staff and management. Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
GREATER –ACCRA REGION BOX SK 192 - +233********* - *****************@*****.*** January 2018 to December 2018
June 2015 to August 2015
June 2014 to August 2014
GROUP NDUOM BANK
Customer Service Officer
Assisted customers with account inquiries and transactions to ensure smooth banking experiences. Documented customer interactions and feedback for quality assurance and service improvement. Educated customers on bank policies and procedures to promote understanding and compliance. Managed daily operations of the Customer Service Department. Followed up on emailed or web-submitted customer inquiries within standard response. Provided excellent customer service by responding to inquiries in a timely and efficient manner. Answered incoming calls and emails, providing frontline customer support with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations. National Health Insurance Scheme
Account Officer
Matched orders with invoices and recorded required information. Provided support during audits by organizing relevant financial documentation and records. Maintained accurate record keeping of all financial transactions. Organized filing system for account documents such as invoices, receipts. Maintained accurate records of financial transactions. Received and recorded cash, checks and transfers.
Performed bookkeeping and accounting consulting services. Checked postings and documents for correctness, accuracy and proper coding. National Health Insurance Scheme
Account Officer
Cross-Checking invoices with payment and expenses to ensure accuracy. Maintained accurate record keeping of all financial transactions. Organized filing system for account documents such as invoices, receipts. Conducted audits of expense claims and other documents as required. Responded promptly to customer queries related to their accounts. Maintained accurate records of financial transactions. National Association of local Authorities of Ghana Secretary
Managed daily office operations, ensuring smooth communication and workflow. Handled incoming correspondence, ensuring prompt and accurate responses. Maintained comprehensive filing systems for both physical and digital documents. Conducted data entry tasks, ensuring accuracy and timely updates to databases. Executed clerical tasks, including photocopying, scanning, and preparing documents. Maintained a positive and professional office environment, supporting staff and management. Answered incoming phone calls, responded to inquiries and transferred calls as needed. Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Handled confidential documents with discretion.
Handled incoming calls and directed callers to appropriate department or employee. Education and Training
Cape Coast Technical University
HND: Accountancy
Cape Coast
Akatsi Senior Secondary School.
WASSCE
References
Mr. Abu Ibrahim, Ophiasare Enterprise,(Unilever Ghana)-024******* Mr. Tsitsia Justice Senyo, Finance Officer, National Association of Local Authorities of Ghana - NALAG, 024*******
Hobbies and Interests
Reading
Socializing
Keys For Success
Honesty
Teamwork
Excellent communication
Continuous Improvement
Report writing skills
Hobbies
Reading
Socializing
Languages
English
Ewe
Twi
Continuous Professional Development
GN mobile money (GNMM) representative workshop, Cape Coast, 08/29/2018 - 08/30/2018 WASSCE scripts Checking, Sogakope Centre, 07/2019
Contact this candidate