Customer Service & Operations Leader
Resume:
Beverly Obel-Jorgensen
Customer Service Specialist 5+ Years of Experience Call Center & CRM Expert, Restaurant & Hospitality Manager FOH/BOH Operations Team Training & Service Excellence
Maricopa, AZ
*********.***@*****.***
Professional Summary
Experienced Customer Service and Operations Professional with a strong background in healthcare, retail, and food service management. Skilled in order processing, staff supervision, scheduling, and assisting clients with insurance and prescription needs. Proven ability to lead large teams, manage inventory, and deliver excellent service in fast-paced environments. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
W.W. Grainger-Tempe, AZ
October 2023 to May 2025
Customer Service & Order Processing Specialist
Responsibilities:
• Process customer orders efficiently and accurately.
• Collect and apply invoice payments in a timely manner.
• Handle product returns and issue credits in accordance with company policies.
• Coordinate interdepartmental transfers as needed to ensure smooth operations.
• Assist customers with product inquiries and help locate items.
• Take account and credit applications over the phone, ensuring proper documentation and data entry. CSR 3
CVS Health-Chandler, AZ
July 2018 to August 2023
Medicare Member Services Representative
Responsibilities:
• Assist Medicare members in understanding and managing their prescription drug plans.
• Provide detailed explanations of upcoming plan changes and insurance options for the new coverage year.
• Process prescription orders and ensure timely fulfillment.
• Communicate with healthcare providers, pharmacies, and internal departments to resolve member issues and coordinate care.
• Deliver high-quality, compassionate service while maintaining compliance with Medicare regulations. Restaurant General Manager
Pilot Travel Centers-Lost Hills, CA
July 2013 to May 2017
Restaurant Operations Manager
Responsibilities:
• Oversee daily operations of both restaurant and retail store, ensuring smooth and efficient service.
• Manage and schedule a team of 40+ staff members across multiple departments.
• Conduct inventory preparation, tracking, and ordering to maintain optimal stock levels.
• Lead staff training, performance management, and conflict resolution to foster a productive work environment.
• Ensure compliance with health, safety, and operational standards Restaurant General Manager
Love's Travel Stops & Country Stores-Lost Hills, CA January 2004 to July 2013
Restaurant Operations Manager
Responsibilities:
• Oversee daily operations of both restaurant and retail store, ensuring smooth and efficient service.
• Manage and schedule a team of 30+ staff members across multiple departments.
• Conduct inventory preparation, tracking, and ordering to maintain optimal stock levels.
• Lead staff training, performance management, and conflict resolution to foster a productive work environment.
• Ensure compliance with health, safety, and operational standards Education
Medical Billing
UEI College-Bakersfield, CA
August 2017 to May 2018
Fresno Adult School
Skills
• Supervising Experience
• Medical Insurance
• Hospitality Experience
• Medical Billing
• Medical Coding
• Customer Service
Additional Information
"Proficient in a variety of business and customer service systems including Salesforce, SAP, SOE, Verint, Microsoft Teams, and Outlook."
Contact this candidate